Restaurant File Maintenance

2 weeks ago

Toronto, Ontario, Canada McDonald's Canada Full time
Company Description

At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world.

We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it.

We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.


Job Description:

Position title:
Restaurant File Maintenance (RFM) Coordinator

Department:
Technology

Position band:
Coordinator (G1)

Reports to:
Restaurant File Maintenance (RFM) Consultant

Type of position:1 year Contract

The Opportunity
We currently have an opportunity for a Restaurant File Maintenance (RFM) Coordinator position, located in the Toronto office working in the Technology team (Flexible if the person is in another Province)

Who you are


With a strong working knowledge of McDonald's restaurant operations, you are an advocate of optimizing the restaurant experience and have ideas on how technology can help reduce crew complexity, solve manager challenges and optimize the guest experience.

You're a self-starter who can work independently as well as with a team and take initiative. You can juggle multiple projects and commitments and enjoy working in a fast-paced environment. You're organized, collaborative, a problem solver, and always puts the customer first.

What's in it for you?
This is an unparalleled opportunity to join a winning organization during an exciting time of transformational change. You will gain exposure across all levels of the organization, from your team members to the Executives and Franchisees.

You are looking for a company with a winning culture where you can grow in depth and breadth while making a tangible impact on central initiatives.


Principal Accountabilities:
_In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:_

  • Act as third level support for issues relating to menu items, descriptions, taxes or images set up for various platforms
  • Work with crossfunctional teams to gather requirements on the profile for each promotion
  • Participate in the integration of new technologies or platforms that impact the team's menu item maintenance work
  • Build profiles for promotions that link menu items to images, nutritional information, POS keys, customizations, tax configurations for various platforms (pointofsale (POS) system, Self-Order Kiosk, My McD's mobile app and related devices)
  • Test all menu items and POS key programming in a contained lab environment
  • Complete instructional documentation on each product launch and send systemwide communication on behalf of the team

Qualifications:

  • Postsecondary education preferred OR Restaurant experience with menu item maintenance (RFM)
  • Excellent oral and written communication skills
  • Must have strong PC skills, abilities with Microsoft Office products, and able to learn new technology in a short time frame
  • Ability to approach problems in a logical and analytical manner
  • Provided with only general directives, have the ability to work independently in a fastpaced and constantly changing environment
  • Strong organizational skills and attention to detail
  • Excellent interpersonal skills and a strong team player
  • Comfortable working within a crossfunctional team environment, as well as collaborating with stakeholders at all levels
  • Strong knowledge of databases functionality and form is a plus
  • Adobe Photoshop experience is a plus
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