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French Bilingual First Party Collection Officer
3 months ago
enthusiastic,
career-minded individuals to be part of our recovery team.
Your role as a
French Bilingual First Party Collection Officer **is to contact and secure payment arrangements from delinquent accounts, as well as a close follow-up to complete the assigned workload in a quality manner to meet monthly goals set by management.
PERKS:
- Hourly rate with added performance incentives
- Health and dental benefits
- Monthly contests with cash and prizes awarded
- Flexibility to work remote
- Fun and engaging work culture
- Perkopolis discount program
- Career and leadership development
WHAT ARE WE LOOKING FOR?
-
Bilingual in French and English:
- At least 1-2 years of prior experience in at least one of the following core areas: call centre, customer service, collections, payday or consumer loan industry
- Excellent oral and written communication skills for consistent collection calls
- Good math skills with the ability to perform basic calculations quickly
- Strong organizational and time management skills
- Good understanding of Microsoft Excel and Outlook
- Strong computer operating skills
- Ability to adapt in a fastpaced environment
- Desire to learn and further your career
RESPONSIBILITIES:
- Provide excellent service and ensure exceptional execution results in the collection of financial loans
- Conduct collections calls for all past due accounts
- Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
- Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
- Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
- Perform to regulatory standards and best practice on collections
- Achieve individual collection targets, in order to meet Department and Company goals;
- Maintain and submit reports for review by collection management
- Complete other collection responsibilities, as assigned
SCHEDULE:
- two late nights: 12:30pm - 9:00pm ET
- Remaining schedule: 9:00am to 5:30pm ET
COMPENSATION:
Join a winning team today
We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #2
