Facilities Services Canada

2 weeks ago

Vancouver, British Columbia, Canada WTW Full time

The
_ Facilities Services_ team ensures WTW has effective and efficient local support services that are executed with a focus on managing costs, mitigating risk, and supporting our brand.


We are responsible for providing the environment, processes, equipment, and resources that efficiently and effectively help our WTW colleagues meet client demands and the overall objectives of the organization.

We are also responsible for the ongoing administration and execution of corporate policies and programs in partnership with business and corporate function leadership.


THE ROLE

  • The _
    _Facilities Services Canada
  • General Assistant_, based out of our Vancouver Office, will serve as a key general resource for internal and external clients in our WTW Canada offices, providing daily
    onsite support to our Vancouver office and remote support (from Vancouver), as needed, to our other Canadian offices with a priority focus on our Calgary office (which is part the broader Western Canada market). In providing support to other Facilities Services positions, this role works as a team player to achieve team objectives and meet defined service level targets.
Responsibilities (some of which can only be done on-site) include the following:

- document printing and binding, other print, post and purchasing support;
- pantry and print area stocking and equipment maintenance;
- providing reception support;
- ensuring conference/meeting rooms are set up, audio-visual equipment functioning and catering needs for meetings are met;
- collection and delivery of mail, and office supplies;
- responding to facilities-related issues (e.g. lighting, HVAC, furniture repairs); and
- miscellaneous other duties.


Working closely with the Facilities Services Manager for Western Canada, FS colleagues across Canada, and complying with Facilities Services Standard Operating Procedures will ensure success in the role.


RESPONSIBILITES

Conference/meeting room support, setup, and catering

  • Track upcoming meeting room bookings
  • Proactively ensure that excellent housekeeping standards are maintained in conference/meeting rooms
  • Ensure meeting rooms are setup as requested
  • Ensure technology is in working order, troubleshoot audio visual equipment issues, coordinate repairs as needed
  • Coordinate catering, liaise with host regarding special needs (i.e., food allergies), ensure catering presentation meets requirements, appropriately refrigerate and heat food, display signage for specialty foods, discard perishable leftover food, ensure that the room is cleared ahead of the next meeting booking.
  • Ensure compliance with the Meeting Room, Catering, Conferencing Standard Operating Procedures
  • Develop and maintain strong relationships with caterers and local vendors; monitor performance and escalate questions/concerns to the Facilities Services Manager.
  • Order and stock levels for kitchen consumables

Reception support

  • As there is no colleague working at reception, this position uses a mobile phone to answer calls from the external reception phone and all incoming calls from our main phone line
  • Maintain a neat and presentable reception area
  • Greet visiting colleagues and visitors as they arrive
  • Register/signin clients, vendors, visiting colleagues and visitors in accordance with emergency procedures
  • Direct visitors to the appropriate person, conference room, or guest work space; arrange for an escort as appropriate
  • Ensure visitors have what they need to work and can locate office amenities
  • Develop and maintain a relationship with couriers to inform them how to use the external reception phone to reach Facilities Services
  • Assist with colleague and visitor inquiries
  • Assign visitor access cards (where needed) and maintain log
  • Follow documented emergency procedures for handling suspicious/threatening calls and office/medical emergencies
  • Ensure compliance with the relevant Standard Operating Procedures
  • Escalate questions/concerns to the Facilities Services Manager

Mail/Print Support

  • Handle incoming and outgoing mail
  • Handle incoming and outgoing couriers, ensuring timely collection and delivery; maintain courier supplies (UPS, Purolator and other carriers)
  • Ensure operation of all mail support equipment and maintenance of Pitney Bowes postage machine
  • Troubleshoot printer problems
  • Coordinate maintenance of equipment including printers, binding equipment, and laminator
  • Oversee stationery supplies and stock levels; place/coordinate orders for stationery/general office supplies; maintain appropriate records
  • Escalate Uniflow secure print issues following defined protocols
  • Ensure compliance with Mail, Print, Reprographics Standard Operating Procedures
  • Escalate questions/concerns to the Facilities Services Manager

Records logistics

  • Utilize file management software (e.g., OPUS, Iron Mountain Connect) and support firstlevel troubleshooting
  • Facilitate the retrieval of records from offsi

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