Manager, Community of Practice

1 week ago

Toronto, Ontario, Canada Hard Feelings Mental Health Full time

ABOUT US
Hard Feelings is an innovative non-profit organization based in Toronto. We support a community of mental health professionals who offer low-cost counselling and mental health supports. Our retail shop and storefront offer curated products and resources, and encourage conversations that support stronger mental health.

THE HARD FEELINGS COMMUNITY OF PRACTICE


The members of our Community of Practice (CP) are independent practitioners (RSWs and RPs) representing a diversity of practice approaches, backgrounds and experience.

They provide low-cost / short-term individual, group, and family/couples therapy to folks who are facing barriers to accessing mental health supports.


THE JOB


In this role, you will lead the daily operations of the CP, supporting and managing over 20 therapists - most working virtually - in a community committed to trauma-informed and anti-oppressive practice.


Working with the Executive Director, you will work to grow and promote the CP, and contribute to the development of mental health initiatives within the organization.


KEY RESPONSIBILITIES

Daily Operations:
Manage & Lead

  • Orient new members to the CP and our unique model of practice
  • Organize and facilitate monthly peer consultation pods for counsellors
  • Select, schedule, and oversee monthly professional trainings for the CP
  • Respond to counsellor requests for support and provide clinical consultation, as needed
  • Organize and lead social and team building events for the CP
  • Support CP members with private practice management, as needed
  • Maintain our counsellor resource and referral databases
  • Manage Dropbox, Google Drive and other systems that support the CP
  • Ensure the CP practices within an antioppressive, antiracist, and inclusive approach to client care, and build CP culture with this framework in mind
  • Lead our Counsellor Focus Group to review and revise practice model, in response to emerging needs and shifts in the mental health landscape
  • Support the return to inperson practice, as part of our hybrid model
  • Oversee room bookings and scheduling for inperson practice

Growth of the Practice:
Analyze & Innovate

  • Recruit, screen, and select new CP members, consistent with our growth strategy
  • Work with external partners to develop and oversee groups offered in our storefront and online
  • Manage, collect and analyze client/counsellor survey data to inform program growth
  • Advise the retail team in the curation and development of therapy tools and resources
  • Create and update clinical policies, based on best practices of relevant regulatory bodies
  • Support the design and development of volunteer programs, as appropriate
  • Participate in the visioning of new projects and initiatives that are aligned with our mission
  • Support work of the Clinical Advisory Committee of the Board

Promote the Practice and HF:
Communicate & Connect

  • Promote the CP and the organization with partners and the public
  • Respond to client requests for service and assist them in connecting with the appropriate counsellor and/or service
  • Contribute to external communications for the CP (social media, newsletters, networking)
  • Collect and analyze caseload data to include in quarterly and annual reports
  • Provide program data to inform promotional materials (newsletter, proposals, etc.)
  • Maintain key partnerships that support the work of the CP (e.g. community partners, clinical practices, facilitators, etc.)
  • Represent the CP in media interviews, educational forums, and community events

Other:
Support Hard Feelings

  • Provide occasional support in the storefront (resource navigation, interacting with customers)
  • Contribute to our client resource directory to support service navigation in the storefront
  • Support events and workshops, such as our annual Mental Health Pop-Up Market
  • Some evening and weekend work required
  • Other duties, as assigned

THE CANDIDATE


You are a warm and skilled leader, and are deeply aligned with our mission to reduce barriers and increase access to mental health supports through innovation.

You have a creative mind, and are open to trying new things that can make change to existing systems. You get things done, and have a knack for building community across virtual and in-person arenas. As a clinician, you are deeply rooted in trauma-informed and anti-oppressive practice.

Education and registration

  • A graduate level degree in a counselling discipline (e.g., MSW, MEd Counselling)
  • Registration with a regulatory body in Ontario (e.g., OCSWSSW, CRPO)
Clinical experience

  • Minimum 35 years of direct clinical experience, providing individual and/or group therapy
  • Experience working in private practice, and deep understanding of regulations, and practice guidelines and ethics in Ontario
  • Experience providing clinical consultation and leadership within a team
  • Demonstrated strong clinical judgment and crisis management experience
  • Experience in developing a

  • Community Worker

    1 week ago

    Toronto, Ontario, Canada TNG Community Services Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community HousePOSITION TITLE: Community WorkerDEPARTMENT: Independent Living (Senior Services)STATUS: Contract Full-time, CUPE 7797# HRS / WEEK: 35CONTRACT DATES: ASAP until Feb 28, 2025 or the return of...

  • Développeur frontend H/F

    1 week ago

    Toronto, Ontario, Canada Practice Better Full time

    Practice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their clients. The company serves 15,000+ customers in over 70+ countries across the globe, and processes hundreds of millions annually in payments on behalf of customers. Over 65% of growth in our...

  • Senior Developer

    1 week ago

    Toronto, Ontario, Canada Practice Better Full time

    Practice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their clients. The company serves 15,000+ customers in over 70+ countries across the globe, and processes hundreds of millions annually in payments on behalf of customers. Over 65% of growth in our...

  • Head of Customer Experience

    1 week ago

    Toronto, Ontario, Canada Practice Better Full time

    Location: Our office is located in Toronto, ON, Canada, however the role is remote/hybrid/flexible and open to Canada & US applicants.Practice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their clients. The company serves 10,000+ customers in over 70+...

  • Head of Revenue Operations

    1 week ago

    Toronto, Ontario, Canada Practice Better Full time

    Position title: Head of Revenue OperationsLocation: Our office is located in Toronto, ON, Canada, however the role is remote/hybrid/flexible and open to Canada & US applicants.Reports to:CEOPractice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their...

  • Security Engineer, Operations

    1 week ago

    Toronto, Ontario, Canada Practice Better Full time

    Job Title : Senior Security Engineer Our office is located in Toronto, ON, Canada, but the role is remote/hybrid/flexible. Reports to: VP, Engineering, Product, Design, Security and IT We prioritize security and compliance to protect sensitive health data and ensure our platform meets stringent regulatory standards. We seek a highly skilled Senior Security...

  • Manager, Community Services

    1 week ago

    Toronto, Ontario, Canada University of Toronto Full time

    Press Tab to Move to Skip to Content Link Faculty/Division: VP - Research Environmental Health & Safety Campus : St. George (Downtown Toronto) The Vice-President, Research & Innovation (VPRI) portfolio supports the University of Toronto as a top public research university in the world. Our work supports, fosters and promotes the research and innovation...

  • Customer Support Specialist

    1 week ago

    Toronto, Ontario, Canada Practice Better Full time

    About us: Practice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their clients. The company serves 15,000+ customers in over 70+ countries across the globe, and processes hundreds of millions annually in payments on behalf of customers. Over 65% of...

  • Community Worker

    2 weeks ago

    Toronto, Ontario, Ontario, Canada TNG Community Services Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community HousePOSITION TITLE: Community WorkerDEPARTMENT: Independent Living (Senior Services)STATUS: Contract Full-time, CUPE 7797# HRS / WEEK: 35CONTRACT DATES: ASAP until Feb 28, 2025 or the return of...

  • Communications Manager/ Chef Des Communications

    1 week ago

    Toronto, Ontario, Canada College Of Early Childhood Educators Full time

    Communications Manager Full-Time Permanent Position_The College of Early Childhood Educators (the College) supports high-quality early learning and care by regulating more than 58,000 members of the profession in the public interest, pursuant to the _Early Childhood Educators Act, 2007._ We are one of the largest self-regulatory bodies in Ontario and the...

  • Practice Manager

    1 week ago

    Toronto, Ontario, Canada Lawrence Avenue Dental Clinic Full time

    Lawrence Avenue Dental Clinic is a leading dental practice in Toronto, Ontario dedicated to providing top-quality dental care and promoting good oral health as the foundation of overall well-being. Our commitment to excellence, compassionate patient care, and a supportive work environment make us a preferred destination for both patients and dental...

  • Manager, Communications and Stakeholder Engagement

    1 week ago

    Toronto, Ontario, Canada Canadian Alliance of Physiotherapy Regulators Full time

    The Canadian Alliance of Physiotherapy Regulators (CAPR) is a non-profit organization founded in 1992 to provide centralized evaluation services to the provincial and territorial physiotherapy regulators of Canada.CAPR also provides knowledge brokering and policy services to advance harmonized regulatory practices and support labour mobility across Canada...

  • Practice Manager

    1 week ago

    Toronto, Ontario, Canada Dentalcorp Full time

    About us: Toothworks Pine Ridge Dental is a family-oriented dental practice located in the east end of Scarborough. We offer a wide range of services to meet the needs of our patients, including general dentistry, periodontics, preventative hygiene, Invisalign, children's services, cosmetic treatments, and much more. As a winner of the Readers Choice...

  • Director, Practice Management

    1 week ago

    Toronto, Ontario, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Manager of Communications

    1 week ago

    Toronto, Ontario, Canada ONTE OF TEACHERS Full time

    Posting 23-03Manager of CommunicationsCommunications Unit, Corporate Services Department Permanent position, Category 4a Hiring Range: $131,969 to $148,532_The Manager of Communications is responsible for planning, development and implementation of all of the College's integrated strategic communications and marketing programs, both internal and external....

  • Practice Consultant

    1 week ago

    Toronto, Ontario, Canada Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario Full time

    Job Summary:What you'll do at OCP Receive and respond to pharmacy practice inquiries (verbal and written) from the public, College registrants and staff. Continuously monitor practice queries for trends. Conducting research to provide support in the development or revision of College standards, policies, guidelines and practice tools that support registrant...

  • Manager, Communications

    1 week ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWhat is the opportunity?The Wealth Management Canada Communication team collaborates with business partners to provide strategic communications advice, delivering national communication strategies for Dominion Securities, PH&N Investment Counsel and Wealth Management Canada. We develop internal communications strategies that raise awareness, build...

  • Senior UX Researcher

    1 week ago

    Old Toronto, Ontario, Canada Practice Better Full time

    About us:Practice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their clients. The company serves 15,000+ customers in over 70+ countries across the globe, and processes hundreds of millions annually in payments on behalf of customers. Over 65% of growth...

  • Communications Manager

    1 week ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Community Support Facilitator

    1 week ago

    Toronto, Ontario, Canada Community Living Toronto Full time

    ROLE SUMMARYKEY RESPONSIBILITIESProgram Development & Delivery (Facilitation) Keeps informed of various support and community development approaches. Research novel programming opportunities. Facilitates programming, classes, workshops, and experiences in person and/or virtually. Moderates and facilitates online help and experiences to create meaningful...