Hotel Manager

1 week ago

Vancouver, British Columbia, Canada Viaggio Hospitality Group Full time

Who We Are


Viaggio Hospitality Group is one of British Columbia's largest hospitality companies and is a leader in providing outstanding food and beverage experiences.

We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group's mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.


There is something to offer for every type of guest; whether you're looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories.

Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.


The Opportunity


There is no better place that demonstrates this passion than Hotel at the Waldorf, Vancouver's famed cultural hub in much loved and vibrant East Van.

From our iconic Polynesian-themed Tiki Bar and venues Tabu and the Hideaway to our retro hotel rooms,
Hotel at the Waldorf has you stepping back in time to relive different eras of Vancouver.

Hotel at the Waldorf is an experience to be explored with a sense of whimsy and a relaxed attitude.

What You'll Do

  • Lead and supervise the daytoday operation of the department to ensure service standards are followed with friendly and engaging service.
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
  • Negotiate with clients for the use of facilities.
  • Negotiate with suppliers for the provision of materials and supplies.
  • Establish work schedules.
  • Enforce policies and procedures.
  • Develop and implement policies and procedures for daily operations.
  • Assist clients/guests with special needs.
  • Ability to supervise and direct staff.
  • Oversee merchandise sales onsite and online.
  • Manage night audit team to ensure balanced cash out for venues onsite, on a daily basis.

What You Have

  • Previous experience in an upscale restaurant management position and proven ability to manage and maintain the highest service standards.
  • Servicefocused personality is essential.
  • Previous experience in a similar leadership role is an asset.
  • Strong interpersonal and problemsolving abilities and the ability to lead by example.
  • Must be legally authorized to work in Canada to be considered.

Why You'll Love Working with Us

  • Competitive salary
  • Paid vacation
  • Competitive extended health and dental benefits plan
  • Career development and opportunity for advancement

Benefits:

  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off

Flexible Language Requirement:

  • French not required

Ability to commute/relocate:

  • Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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