Relief Duty Manager

4 weeks ago

Vancouver, British Columbia, Canada Rosewood Hotel Group Full time

OVERVIEW/

BASIC FUNCTION:
Responsible for the management of all aspects of the Hotel functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.



RESPONSIBILITIES:
· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. · Ensure that standards are maintained at a superior level on a daily basis. · Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. · Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.· Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.· Maintain positive guest relations at all times. · Resolve guest complaints, ensuring guest satisfaction. · Monitor and maintain cleanliness, sanitation and organization of assigned work areas. · Maintain complete knowledge at all times of:

  • All hotel features/services, hours of operation.
  • All room types, numbers, layout, decor, appointments and location.
  • All room rates, special packages and promotions.
  • Daily house counts and expected arrivals/departures/ VIP's.
  • Room availability status for any given day.
  • Scheduled in-house group activities, locations and times.
  • All hotel and departmental policies and procedures. · Access all functions of the computer system. · Answer department telephone within 3 rings, using correct greeting and telephone etiquette. · Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.· Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.· Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.· Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts. · Ensure that staff report to work as scheduled. Document any late or absent employees. · Coordinate breaks for staff. · Assign work duties to staff.· Conduct pre-shift meeting with staff and review all information pertinent to the day's business. · Inspect grooming and attire of staff; rectify any deficiencies. · Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.· Monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include all overnight staff members.· Monitor the hotel front entrance and resolve any congested situations. · Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.· Monitor communication logs and ensure that guest requests are followed up in a timely manner · Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.· Monitor guest mail and ensure that it is processed according to procedures. · Monitor and ensure that express checkouts are processed through the system. · Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.· Assist staff with their job functions to ensure optimum service to guests. · Observe guest reactions and confer frequently with staff to ensure guest satisfaction. · Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. · Ensure security of guestroom access. · Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
  • Contracted banks
  • Shortages/overages
  • Late charges
  • Petty cash/paid outs
  • Adjustments
  • Posting charges
  • Making change for guests
  • Cashing personal/travelers checks
  • Payment methods/processing
  • Settling accounts
  • Perform daily night audit
  • Cashier reports
  • Balancing receipts
  • Dropping receipts
  • Securing banks · Verify previous night's no-shows, verify and ensure billing of such and inform Accounting/ Reservations departments.· Assist Accounting in researching all disputed charges and contact guests when required to explain disputes regarding Front Desk procedures.· Assist staff with expediting problem payments. · Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or "walked" guests. · Monitor and direct security team to ensure safety for all guests and hotel staff as well as properties.· All other duties as required.



QUALIFICATIONS:


Experience: Minimum two years' previous hotel Front Office experience in a supervisory position, preferably in a luxury or ultra-luxury hotel. Experience as Night Manager will be an additional asset.


  • Education: High school diploma;

  • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Outstanding leadership and guest relations skills; Has demonstrated ability to work effectively without supervision, under pressure and make sound effective decisions on behalf of the Hotel. Ability to diffuse guest-related situations/emergencies including challenging conflicts; Excels in observational, initiative and creativity; Must be able to show a great deal of patience. Must be able to work under high pressure & stress situations during peak periods

Technical Skills: Previous night audit experience required.

Is knowledgeable with the safety component of associates & guests during emergencies; First Aid Certificate and knowledge of fire, life and safe procedures an asset.

Familiarity with yields management and cost controls; ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, understand guest's service needs, work cohesively with co-workers as part of a team, work with minimal supervision, maintain confidentiality of guest information and pertinent hotel data, ascertain departmental training needs and provide such training, direct performance of staff and follow up with corrections when needed, input and access information in the property management system/computers/point of sales system.



Language: Required to speak, read and write English. Additional language is an asset.



Physical Requirements:
Must be able to exert physical effort in transporting 40 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

Licenses & Certifications:
None required
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
*This role is part time, covering 2 shift/week.

  • Fundraising Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Islamic Relief Canada Full time

    Location: Metro VancouverStatus: Part-time, contractDepartment: Fund DevelopmentSalary: $30 - $33 hourlyABOUT ISLAMIC RELIEF:Islamic Relief is a faith-based relief and development agency working to save and transform the lives of some of the world's most vulnerable people. Established in 1984, we now work in over 45 countries assisting individuals, families...

  • Fundraising Coordinator

    1 month ago

    Vancouver, British Columbia, Canada Islamic Relief Canada Full time

    Location: Metro VancouverStatus: Part-time, contractDepartment: Fund DevelopmentSalary: $30 - $33 hourlyPlease note: the posted salary range is intended to provide potential candidates with a general understanding of the compensation associated with the position. The actual salary offered may be at any point within the posted range, depending on individual...

  • Fundraising Coordinator

    4 weeks ago

    Vancouver, British Columbia, Canada Islamic Relief Canada Full time

    Location: Metro VancouverStatus: Part-time, contractDepartment: Fund DevelopmentSalary: $30 - $33 hourlyPlease note: the posted salary range is intended to provide potential candidates with a general understanding of the compensation associated with the position. The actual salary offered may be at any point within the posted range, depending on individual...

  • Fundraising Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Islamic Relief Canada Full time

    Location: Metro VancouverStatus: Part-time, contractDepartment: Fund DevelopmentSalary: $30 - $33 hourlyPlease note: the posted salary range is intended to provide potential candidates with a general understanding of the compensation associated with the position. The actual salary offered may be at any point within the posted range, depending on individual...

  • Relief Resident Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Hollyburn Properties Ltd. Full time

    We are actively looking for a dynamic Relief Resident Manager to help support some of our beautiful buildings located in Vancouver.The Relief Resident Manager will support the live- in Resident Managers to ensure excellent and responsive service to Resident requests, and provide a clean, well-maintained and secure building by providing regular day off &...

  • Residential Relief Manager 2023-09

    2 weeks ago

    Vancouver, British Columbia, Canada Warrington PCI Management Full time

    We are seeking a part time Resident Relief Manager that will support coverage for weekends, statutory holidays, and vacations. The ideal start in early September 2023.Primary PurposeThe primary purpose of the position of Resident Relief Manager is to provide coverage relief for the Resident Manager(s) during vacation, statutory holidays, and weekends. The...

  • Relief Building Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Tribe Management inc Full time

    Position: Relief Building Manager (Part Time, Temporary)Location: Vancouver, British ColumbiaStart Date:ASAPAbout UsTribe Management is part of the Tribe Property Technologies family. Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary and...

  • Relief Duty Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Rosewood Hotel Group Full time

    OVERVIEW/BASIC FUNCTION:Responsible for the management of all aspects of the Hotel functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. RESPONSIBILITIES:· Maintain complete knowledge of and comply with all departmental policies, service procedures...

  • Relief Duty Manager

    2 months ago

    Vancouver, British Columbia, Canada Rosewood Hotel Group Full time

    OVERVIEW/BASIC FUNCTION:Responsible for the management of all aspects of the Hotel functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. RESPONSIBILITIES:· Maintain complete knowledge of and comply with all departmental policies, service procedures...

  • Relief Pharmacist

    4 weeks ago

    Vancouver, British Columbia, Canada Walmart Canada Full time

    Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.What you'll do...Ensure excellent patient experience, locate merchandise on the sales floor.Establish and develop a strong working relationship with Professional Services District Managers and other stakeholders.Accept...

  • Relief Pharmacist

    4 weeks ago

    Vancouver, British Columbia, Canada Walmart Canada Full time

    Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.What you'll do...Ensure excellent patient experience, locate merchandise on the sales floor.Establish and develop a strong working relationship with Professional Services District Managers and other stakeholders.Accept...

  • Relief Pharmacist

    2 months ago

    Vancouver, British Columbia, Canada Walmart Canada Full time

    Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.What you'll do...Ensure excellent patient experience, locate merchandise on the sales floor.Establish and develop a strong working relationship with Professional Services District Managers and other stakeholders.Accept...

  • Relief Pharmacist

    4 weeks ago

    Vancouver, British Columbia, Canada Walmart Canada Full time

    Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.What you'll do...Ensure excellent patient experience, locate merchandise on the sales floor.Establish and develop a strong working relationship with Professional Services District Managers and other stakeholders.Accept...

  • Operations - Custodian Relief (Sun-sat Days)

    2 weeks ago

    Vancouver, British Columbia, Canada RainCity Housing and Support Society Full time

    RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xwməθkwəy̓əm, Sḵwx̱wú7mesh & səl̓ílwətaʔɬ Nations in so-called Vancouver, and the q̓íc̓əy̓, q'wa: n̓ƛ'ən̓, kwikwəƛ̓əm, SEMYOME, shíshálh, ˈstɔːloʊ, sc̓əwaθən məsteyəxw and qiqéyt, Nations in the so-called Lower Mainland.ABOUT US...

  • Relief Pharmacist

    2 weeks ago

    Vancouver, British Columbia, Canada Save-On-Foods Full time

    As a valued member of an innovative Western Canadian company, our pharmacy teams are passionate about helping our customers and communities embrace healthier lifestyles by delivering quality, patient-centred care. Become an integral part of your community, where your commitment to healthy living makes a difference every day. We are hiring for a Relief...

  • Relief Pharmacist

    2 weeks ago

    Vancouver, British Columbia, Canada Save-On-Foods Full time

    As a valued member of an innovative Western Canadian company, our pharmacy teams are passionate about helping our customers and communities embrace healthier lifestyles by delivering quality, patient-centred care. Become an integral part of your community, where your commitment to healthy living makes a difference every day. We are hiring for a Relief...

  • Relief Dietitian

    2 weeks ago

    Vancouver, British Columbia, Canada Providence Health Care Full time

    Job Description Summary Reporting to the Professional Practice Leader, Clinical Nutrition or the Operations Leader, under the clinical direction of the Professional Practice Leader prescribes, implements, evaluates and documents the appropriate patient/resident nutritional care plan in accordance with professional standards and within the Mission,...

  • Relief Dispatcher

    2 weeks ago

    Vancouver, British Columbia, Canada Pacific Pilotage Authority Full time

    About UsPacific Pilotage Authority is a federal crown corporation responsible for providing safe, reliable, and efficient marine pilotage in the coastal waters of British Columbia.Job SummaryResponsible for co-coordinating the dispatching of marine pilots to vessel movements within British Columbia, to maintain the safe movement of vessels, and maximize the...

  • Victim Services Relief Support Worker

    2 weeks ago

    Vancouver, British Columbia, Canada WAVAW Rape Crisis Centre Full time

    Position Title: Victim Service Relief Support Worker (Term Certain -1 year)Reports to: Manager, Victim Services & Volunteer ProgramsSupported by: Victim Service Medical Support Worker and Victim Service CoordinatorStart Date:ASAPApplication Deadline: January 6th, 2023Casual/On-Call: 64 hour on-call shifts, scheduled monthly and opportunity for occasional...

  • Ece - Relief/casual All Programs

    2 weeks ago

    Vancouver, British Columbia, Canada Atira Women's Resource Society Full time

    Requisition Number: ECERE001073Type: Internal & External Relief/OnCall (Indeterminate)Hours of Work: Relief/On-Call, flexible hoursCompensation: $21.43 per hour. Plus, the government approved wage enhancement.Program & Location: Early Care & Learning Centres - Vancouver, Richmond, Coquitlam, Surrey & Victoria, B.C.Deadline: Open until Filled/OngoingAbout...