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Front of House Staff

3 months ago

Vancouver, British Columbia, Canada Foret Noire Patisserie Corp. Full time
1. Duties.

As a "Front of the House Team Member", your duties include, but are not limited to the following:

  • Summary of Responsibilities:
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

  • Provide prompt, efficient, courteous service to all guests.
  • Service includes greetings, seating, taking and serving orders, clearing dishes, and resetting tables.
  • CORE WORK ACTIVITIES, include but are not limited to the following:
  • Develop and maintain professional functional working relationships with Foret Noire Team Members and guests.
  • Execute the "Server Guidelines to Great Guest Service" per Foret Noire SOP to ensure a highquality guest experience.
  • Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return.
  • Communicate guest food orders and service requests in an accurate and timely manner.
  • Comply with SOP methods in regard to guest checks and maintaining cash control.
  • Stock and rotate all needed supplies in the service areas and dining room.
  • Comply with all government, provinces, and local regulations as well as the Foret Noire Safety Manual and SOP health, sanitation, and safety guidelines.
  • Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
  • Perform all cleaning duties according to posted cleaning charts.
  • Comply with Foret Noire uniform and appearance standards per SOP guidelines.
  • Perform other assignments or tasks as assigned by the Manager and Assistant Manager.
  • Other duties as assigned.

LANGUAGE SKILLS
Ability to read and comprehend instructions, correspondence, and memos. Ability to write guest checks and simple correspondence. Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide into all units of measure using whole numbers, common fractions, and decimals.

REASONING ABILITY

OTHER SKILLS AND ABILITIES
Successfully complete Foret Noire training coursework as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, Team Member regularly is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and climb or balance.

The Team Member frequently is required to stand, walk, stop, kneel, crouch, or crawl; talk or hear; and taste or smell.

The Team Member occasionally must lift and/or move up to 25 pounds.

Job Types:
Full-time, Part-time, Permanent, Fixed term contract

Contract length: 12 months

Pay:
$17.50-$20.00 per hour

Benefits:

  • Discounted or free food
  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Every Weekend
  • Holidays
  • Monday to Friday
  • Morning shift
  • Night shift
  • On call
  • Overtime
  • Weekends as needed

Supplemental pay types:

  • Bonus pay
  • Overtime
pay

  • Tips

Work Location:
In person