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CRM Specialist

3 months ago

London, Ontario, Canada Western University Full time

Classification & Regular Hours:

Hours per Week: 35

Salary Grade: 14

About Western:


Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.

We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.


About Us:


The RITS Team comprised of the PeopleSoft team, and Web and IT Team which designs and develops websites and web services for units within the Registrar's Office and Student Services.

The RITS Team works with the large Enterprise IT systems.

Salesforce, Peoplesoft Higher Education, Peoplesoft Human Resources, OWL, Laser Fiche, and collaborates with Western Information Systems Group (WISG) and ITS on service outcomes for Faculty, Staff and Students.

The team provides complete support and maintenance, business analysis and are leaders in technological innovation.

Responsibilities:

The CRM Specialist will support and elevate the OOR use of Salesforce.

The role will provide opportunities to create efficiencies and increased return on investment through loading and verifying all data loads, developing, and sharing reports and workflow using CRM data.

The CRM Specialist acts as liaison between the business/functional users and the Registrar's IT & Systems team and will provide user training and support for all Salesforce users.


Qualifications:

  • Education:
  • University degree in Computer Science or related field
  • Salesforce Administrator or Salesforce Marketer Certification preferred
  • Salesforce Certi¿cation completed or in progress preferred
  • Experience:
  • 2 years' experience working in Information Technology or with Customer Relations Management systems
  • Experience with Salesforce Lightning Interface
  • Experience working in a role involving Salesforce support and/or administration preferred
  • Experience with data migration and integration Knowledge preferred

Knowledge, Skills & Abilities:

  • Excellent communication skills with a demonstrated ability to complete detailed analytics and reports and interact with technical and nontechnical users
  • Demonstrated oral and written communication skills with an emphasis on proposal developments and presentations to internal stakeholders
  • Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
  • Advanced computer skills including spreadsheet design, work processing, and database management
  • Ability to handle diverse situations, multiple projects, and rapidly changing priorities
  • Ability to provide solutions by using imaginative approaches where constructive thinking and innovation are required
  • Ability to discern needs and expectations in order to provide accurate and appropriate guidance and support
  • Strong record of teamwork, with an ability to work independently and collaboratively to achieve department goals
  • Detailoriented with an ability to function and process information with high levels of accuracy
  • Ability to identify opportunities for improvement, while being open to trying new ideas and working methods
  • Ability to interact professionally with students, staff, faculty, and other members of the University community

Western Values Diversity:

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.