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Store Manager
3 months ago
You have a solid operational understanding of the retail environment ideally within the health and wellness, natural, specialty and health food category.
You don't just talk about a healthy lifestyle; you live it and your passion for it shows.KEY RESPONSIBILITIES
Store Operations:
- Walk the store with the ASM and Vitamin Manager and, in collaboration, determine areas to be addressed.
- To begin each day with a store walk and then determine or delegate immediate staff duties. In your absence, the Assistant Manager will do a store walk to start the day.
- Accountable to ensure the entire store is well managed, maintained and organized in a way that meets or exceeds Nutters standards.
- To meet or exceed company sales targets, margins, and achieving operational and staffing hour budgets.
- Maximize communication and rapport with customers and employees.
Inventory Management:
- Ensure inventory, shipping/receiving, packaging areas, and stock levels are maintained, minimizing surplus stock and overordering by training, coaching and managing key staff (ASM, VM, PL) to operate their inventory areas effectively, and ensure that company guidelines and programs are implemented effectively.
- Assist if required on unloading freight and that proper procedures are communicated to staff on processing incoming and outgoing shipping documents.
- To confirm all pricing information is correctly implemented, i.e. price changes, seasonal specials, clearouts, etc., and ensuring all products are labelled and correctly priced.
- To ensure seasonal and regular stock is price reduced or cleared before becoming unsaleable.
- To carefully manage all new inventory whether local vendors or national suppliers.
Staff Management & Administration:
- To provide leadership and guidance to staff to maximize staff morale and enthusiasm.
- Supervision and guidance of Assistant Manager, Vitamin Manager and Produce Lead (if such a position exists), as per company policy and guidelines.
- Finalizing work schedule (ensuring appropriate staff are present to operate the store, efficiently without compromising customer service).
- Conduct monthly meetings with staff to discuss new products, upcoming promotions, resolve any operating problems, and review customer service, to gather ideas, suggestions and input from staff.
- Accountable to ensure staff comply with employment policies, SOP's and government legislation.
- To provide leadership and the communication of store and head office business goals.
- Prepare various reports as requested by head office, i.e. Power Day, Weekly and Monthly reports.
- Electronically transmitting all necessary sales, pricing and customer data as required.
- To work with supervisors to resolve any staff problems as they may occur in a timely manner.
Merchandising:
- Maximize inventory carrying costs and spoilage through proper ordering procedures, stock control and rotation.
- Ensure that the retail area is aggressively merchandised, well signed and properly stocked.
- Implement corporate or store specific merchandising and product variations as requested by head office.
- Identifying new suppliers and products and submitting this information to Head Office for discussion.
- Run sales reports as specified by head office, complete analysis of reports and react to results of reports as determined by head office
Promotions:
- To provide feedback to staff on promotional or sale results.
- Implement franchise and corporate advertising programs as provided by Head Office.
- To ensure that the ASM maintains an adequate till float/change and to anticipate seasonal and promotional fluctuations.
- To enhance Nutter's connection with local community programs.
CORE COMPETENCIES
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Customer Orientation - focused on ensuring all employees provide excellent customer service by ensuring customers (internal and external), believe they are getting what they need and are satisfied with the service they are receiving.
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Excellent Interpersonal and Collaboration Skills - concerned with the team's success as well as individual performance; works successfully across all areas of the business, specifically with other store managers and corporate office staff.
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Visible Leadership Skills - empowers & motivates others to achieve; seeks out and responds effectively to feedback; listens well to others.
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Well-developed Communication Skills - fosters mutual understanding using solid verbal, written and group presentation skills; able to effectively influence and positively negotiate with others.
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Strong Organizational Skills - ability to prioritize, manage multiple priorities, be resourceful despite competing demands, solid time management skills.
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Professional - is credible, demonstrates integrity, is solution orientated, and decisive by nature.
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Self-starter - has high energy levels; is positive and enthusiast
