Manager, Operations I

2 weeks ago

Vancouver, British Columbia, Canada The Cadillac Fairview Corporation Ltd Full time

Role impact:


To provide assistance in the management of efficient operations of a major Shopping Centre and/or Office Tower, including project management, while directing and coordinating activities of staff and the services provided by architects, consultants, contractors and suppliers.


What you will deliver:

  • Hire, train and supervise all permanent and contract staff by conducting the hiring process in accordance with all Human Rights requirements, providing the necessary orientation and training and reviewing activities on a daily basis to ensure that all staff complete their responsibilities in accordance with CF standards
  • Manage the activities of all direct reports to ensure the timely achievement of department goals, within prescribed policies, procedures and standard business practices provide regular motivation and mentoring to all staff to encourage on going professional development for succession planning purposes
  • Secure qualified contractors to perform leasing landlord work and yearly service contracts by compiling specifications and tendering out all contractual work on behalf of CF to ensure the retention of quality, costeffective resources to complete work within budgetary requirements and in accordance with Building Code and CF standards
  • Oversee the activities of all CF hourly staff by conducting regular property tours, regular staff meetings and reviewing weekly updates on work orders to ensure ongoing communications and that responsibilities are completed in a timely and accurate manner
  • Assist General Managers in their special projects and in day to day activities by visiting each property, meeting with GM's and identifying areas in which they need assistance and coordinating and facilitating help to corporate objectives
  • Assist in the preparation and implementation of annual operating expense and capital budgets by meeting with the Assistant Operations Supervisor to review past expenses and future needs of the Centre and developing a realistic budget in order to ensure the General Manager, Regional Office and Head Office have accurate figures on which to forecast budget needs
  • Coordinate the completion of all scheduled and unscheduled maintenance work by scheduling daily work assignments and delegating to the appropriate member of the maintenance team in order to ensure all maintenance work is completed in a timely manner and the property is maintained in a manner that will ensure property values are maintained
  • Order necessary parts and services required to maintain efficient operation of the Centre by determining needs, researching price and quality, following appropriate procedures for purchasing and accurately coding and signing invoices for payment in order to ensure accurate records of expenditures are maintained
  • Prepare accurate and concise reports by collecting and compiling relevant data into summary form and forwarding to appropriate parties on a timely basis to ensure management is provided with accurate information on which to base business decisions
  • Comply with and enforces all safety procedures by participating in safety training and ensuring adherence to all legislative requirements to ensure the building is safe for all occupants and users
  • Identify specification and secure quotations for specialized services, purchases or repairs as requested by contacting appropriate subcontractor to discuss work to be performed and coordinating and overseeing the work performed to ensures that work is completed in accordance with all building code requirements
  • Develop and maintain programs related to HVAC (Chiller Central Plant), through preventative maintenance, energy management, environmental management, waste management, landscaping, pest control, property security snow removal, parking lot and roof maintenance and rehabilitation, life safety systems, cleaning operations, tenant coordination and other pertinent aspects of physical operations to ensure the ongoing efficiency of the Centre operations
  • Secure CF property against loss due to theft, fire, liability claims and prosecutions resulting from operations by ensuring all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner in order to limit exposure to liability and loss
  • Conduct building inspections and by a process of delegation, ensure tenant leasehold improvement drawings are processed, and work in progress is monitored in order to ensure compliance with building code standards, bylaws, CF and industry standards
  • Ensure all tenants concerns regarding operational issues are resolved on a timely basis by regularly meeting with Operations Supervisor to discuss issues and assisting in solving problems outside his/her scope of responsibility in order to ensure a high level of customer service to tenants and customers
  • Work with managers/superintendents of major department stores to ensure their needs are met
  • Wo

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