Banquet Operations Manager
3 weeks ago
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End DateJune 12, 2024Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Banquet Operations Manager is responsible for managing of food and beverage delivery for events held at each location on campus. They are also responsible for managing front line services, managing staff schedules, operational systems, financial reporting, recruiting, training and performance management up to termination of employees. Banquet Operations Manager plays a pivotal role in planning and execution of events.
Organizational Status
Reports to the General Manager, works closely with culinary team and service staff. Ongoing supervision of up to 6 Banquet Captains and up to 60 unionized food service workers.
Work Performed
- Responsible for execution of catering events of varied size and scope including staffing and management.
- Implements business plans to deliver services, consults with clients, develops menus, negotiates rates and develops and executes contracts.
- Responsible for safeguarding the venues during and after events, ensuring alarm codes, access, and door security function properlyand adherence to security guidelines. Cooperates with responsible authority, including RCMP and Campus Security, as needed.
- Responsible for accurate reporting of all catering related revenue, expenses, and receivables.
- Recruits, supervises and evaluates performance of staff, disciplines up to and including termination, ensuring all employees meet UBC Food Services customer service standards.
- Assists in the development of policies and procedures, including audits.
- Manages food, liquor and supplies including preparation of detailed function sheets to achieve budgeted function costs.
- Manages service of food and beverage during functions; Ensure efficient operation of banquet functions by managing assignments and communicating directions for banquet staff.
- Directs the banquet captains regarding any specific services required during functions.
- Works with the culinary team to ensure the proper course timing for serving, and in controlling food related wastage.
- Handles guest allergies and diet restrictions.
- Initiates, develops and coordinates training programs for service staff, including training on service technique and product knowledge to the banquet team that creates positive impact and guest satisfaction.
- Ensures consistency in service delivery standards, setups and banquet presentations.
- Determines staffing requirements and prepare work schedules for all functions.
- Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props) and coordinates with external suppliers and service providers to ensure availability of items required for functions
- Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
- Develops and manages budgets for functions / events and monitors ongoing performance against yearly budgets.
- Applies knowledge of all rules and regulations, as they relate to an event. Adheres to and reinforces all standards, policies, and procedures.
- Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
- Maintains a safe working environment in all sections of the banquets. Ensures upkeep of all equipment.
- Maintain effective communication with clients as well as Event Services and Catering Sales Managers before, during and after every function to ensure expectations are consistently exceeded.
- Performs other duties as assigned or required.
Consequence of Error/Judgement
This position is responsible for the financial accountability and success of catering functions, which are high profile operations dedicated to quality food and service. UBC internal functions may be particularly high profile, dependent on the host and attendees. Failure to maintain quality and customer service standards may result in loss of customers, adverse financial results, and loss of prestige to UBC Food Services, Student Housing and Community Services (SHCS), and UBC as a whole.
Supervision Received
Works independently within an overall business plan. Reports to the General Manager.
Supervision Given
Manages food service workers, involving training, assigning and monitoring work.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one's own
Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Three to four years Banquet experience and two years supervisory experience in an equivalent size and style of operation preferred.
Extensive experience in managing large dining events, delivering services that meet a customer's budget, and provide excellent customer service that exceeds expectations.
Extensive knowledge and experience with catering equipment and venue requirements.
Must have Serving It Right certificate.
-
Assistant Banquet Manager
5 days ago
Vancouver, British Columbia, Canada Pan Pacific Vancouver Full time***: ***: Reporting to the Banquet Manager, the Assistant Banquets Manager is a hands-on leadership position that is responsible for managing the day to day operations of the banquet department including leading the banquet associates, ensuring superior service to all events with special focus on quality and set presentation standards. _This position is...
-
Banquet Supervisor
4 days ago
Vancouver, British Columbia, Canada Shaughnessy Golf and Country Club Full timeThe Position:Club Operations: Food & Beverage Front and backofhouse teams servicing multiple restaurants, banquet rooms and outlets Events including member dining events, tournaments, showers, weddings & celebrations of life Formats include buffets, plated dinners, and receptionsResponsibilities: Providing exceptional, personalized service to all members and...
-
Banquet Server
4 days ago
Vancouver, British Columbia, Canada Rosewood Hotel Georgia Full timeA member of the Rosewood Hotel Georgia Event Operations team, the Banquet Server will play a key role in consistently providing an engaging level of warm and genuine service to our guests. Reporting directly to the Event Operations Management team, the Banquet Server is responsible for the setting, serving and tearing down of the banquet functions as...
-
Banquet Server
5 days ago
Vancouver, British Columbia, Canada University Golf Club Full timeUniversity Golf ClubJob descriptionSUMMARYThe Banquet Server/ Bartender position is responsible for directly servicing guests in facilities to include the Banquet Department. They are responsible for ensuring the highest level of guest service by adhering to all University Golf Club's policies and procedures during operating hours, while working in a clean...
-
Banquet Captain
4 days ago
Vancouver, British Columbia, Canada Boulevard Kitchen & Oyster Bar Full timeBoulevard Kitchen and Oyster Bar is located at the Sutton Place hotel, in the heart of downtown Vancouver. Our passionate front of house team pairs exquisite service and a curated beverage program with the culinary vision of Chef Alex Chen to deliver a truly unique Canadian dining experience. We are searching for a full time, experienced, professional...
-
Banquet Server/bartender
4 days ago
Vancouver, British Columbia, Canada University Golf Club Full timeUniversity Golf ClubJob descriptionSUMMARYThe Banquet Server/ Bartender position is responsible for directly servicing guests in facilities to include the Banquet Department. They are responsible for ensuring the highest level of guest service by adhering to all University Golf Club's policies and procedures during operating hours, while working in a clean...
-
Banquet Houseperson
4 days ago
Vancouver, British Columbia, Canada Sheraton Vancouver Wall Centre Hotel Full timeABOUT USThe Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in...
-
Banquet Server
4 days ago
Vancouver, British Columbia, Canada Savoury Chef Foods Catering Full timeWe are looking to bolster our Front of House roster with dynamic and passionate individuals. We're looking for experienced servers and bartenders to help execute our events and provide excellent customer service to all guests. Our team of professionals embrace the fast paced work environment and take pride in showcasing some of the city's best catered menus...
-
Banquet Houseperson
5 days ago
Vancouver, British Columbia, Canada University of British Columbia Full timeStaff - UnionJob CategoryCUPE 116Job ProfileCUPE 116 Hourly - HousepersonJob TitleBanquet Houseperson - Food Services (Auxiliary)DepartmentFull Service Restaurants & Catering I Assistant Manager I UBC Food Services I Student Housing and Community ServicesCompensation Range$ $25.28 CAD HourlyPosting End DateAugust 15, 2023Note: Applications will be accepted...
-
Banquet Server
4 days ago
Vancouver, British Columbia, Canada Royal Vancouver Yacht Club Full timeWe are looking for on-call Banquet Servers to join our Banquet & Events teamCompany DescriptionThe Royal Vancouver Yacht Club (RVYC) is one of the world's premier yacht clubs and one of the finest in Vancouver. Our mission is to promote yachting, seamanship, and fellowship among current members and those who share our values of tradition, sportsmanship, and...
-
Banquet Cdp
4 days ago
Vancouver, British Columbia, Canada Boulevard Kitchen & Oyster Bar Full time**Chef de Partie Banquets**Boulevard Kitchen and Oyster Bar is looking for a Chef de Partie to join our awardwinning kitchen team in our Banquets department.WHY WORK ANYWHERE ELSE?- Learn advanced culinary techniques under the mentorship of Chef Roger Ma and Alex Chen:- Health and dental benefits:- Weekly cash gratuities:- Multiple advancement opportunities...
-
Banquet Server
4 days ago
Vancouver, British Columbia, Canada Pinnacle Hotel Vancouver Harbourfront Full timeKey Responsibilities: Maintaining complete knowledge of and comply with all departmental policies, service procedures and standards, as well as maintenance and use of equipment. Anticipating guests' needs; acknowledging and responding promptly to all guest requests. Setting up tables for each event as stated in Banquet Event Order. Serving plated meals....
-
Banquet Server
4 days ago
Vancouver, British Columbia, Canada Pinnacle Hotel Vancouver Harbourfront Full timeKey Responsibilities: Maintaining complete knowledge of and comply with all departmental policies, service procedures and standards, as well as maintenance and use of equipment. Anticipating guests' needs; acknowledging and responding promptly to all guest requests. Setting up tables for each event as stated in Banquet Event Order. Serving plated meals....
-
Banquet Server
4 days ago
Vancouver, British Columbia, Canada Pinnacle Hotel Vancouver Harbourfront Full timeKey Responsibilities: Maintaining complete knowledge of and comply with all departmental policies, service procedures and standards, as well as maintenance and use of equipment. Anticipating guests' needs; acknowledging and responding promptly to all guest requests. Setting up tables for each event as stated in Banquet Event Order. Serving plated meals....
-
Host/banquet Captain
4 days ago
Vancouver, British Columbia, Canada University of British Columbia Full timeStaff - UnionJob CategoryCUPE 116Job ProfileCUPE 116 Hourly - Hostess/Host - Food Serv.Job TitleHost/Banquet Captain - Sage (Part- time regular)DepartmentFull Service Restaurants & Catering I Assistant Manager I UBC Food Services I Student Housing and Community ServicesCompensation Range$ $22.93 CAD HourlyPosting End DateMarch 7, 2023Note: Applications will...
-
Banquet Houseperson
4 days ago
Vancouver, British Columbia, Canada UBC Food Services Full timeAt UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a...
-
Banquet Houseperson
1 day ago
Vancouver, British Columbia, Canada UBC Full timeStaff - UnionJob CategoryCUPE 116Job ProfileCUPE 116 Hourly - Houseperson - Food Serv.Job TitleBanquet Houseperson - Sage Catering (Auxiliary)DepartmentFull Service Restaurants & Catering I Assistant Manager I UBC Food Services I Student Housing and Community ServicesCompensation Range$ $26.66 CAD HourlyPosting End DateJuly 4, 2024Note: Applications will be...
-
Banquet Houseperson
1 day ago
Vancouver, British Columbia, Canada UBC Full timeStaff - UnionJob CategoryCUPE 116Job ProfileCUPE 116 Hourly - Houseperson - Food Serv.Job TitleBanquet Houseperson - Sage Catering (Regular Part Time)DepartmentFull Service Restaurants & Catering I Assistant Manager I UBC Food Services I Student Housing and Community ServicesCompensation Range$ $26.66 CAD HourlyPosting End DateJuly 4, 2024Note: Applications...
-
Banquet Server
4 weeks ago
Vancouver, British Columbia, Canada FAIRMONT Full timeCompany DescriptionFairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless...
-
Banquet Server
3 weeks ago
Vancouver, British Columbia, Canada FAIRMONT Full timeCompany DescriptionFairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless...
