Client Services Specialist

6 days ago

Winnipeg, Manitoba, Canada The First Glance Aesthetic Clinic & Surgery Centre Full time

The First Glance Aesthetic Clinic & Surgery Centre is a leader in medical aesthetics with a vision to provide the highest level of client care.

We are a team of dedicated professionals who are passionate about elevating each patient's natural beauty.


We are hiring a full-time, term position,
Client Service Specialist. The position has the possibility of extending into a permanent position.

The individual will elevate the client experience by upholding our standards of insuring efficient and exceptional service and supporting team members.

As the Client Service Specialist, you have a true passion for people and aesthetics.

Reporting to the Operations Manager, you will be highly organized, have excellent phone etiquette impeccable, in appearance, professional in demeanor, and are a self-starter.

You are out-going and extremely client oriented with a keen interest in building client relationships. You will be working as part of a team in a fast-paced and dynamic environment. You must be reliable, detail-oriented, a team player, great communicator and eager to learn.

This role presents an opportunity to join a dynamic team in an exciting and growing industry.

Role Overview and Opportunities:

  • Receive all incoming calls and initiate outgoing calls in relation to the cosmetic and surgical services.
  • Deliver quality client service through all interactions, including phone, online or in person, with a focus on building lasting relationships.
  • Actively assess client needs, and make and provide informed recommendations for cosmetic, medical, and surgical procedures.
  • Educate and provide solutions through treatment and product solutions.
  • Collaborating with team members in attaining goals.
  • Manage all aspects of booking client care.
  • Ensure efficient and timely schedule of the clinic and manage client expectations.
  • Manage referrals from other offices.
  • Process and follow up on payments, collecting payments for minor surgery and performing end of day closing duties.
  • Collaborate in marketing efforts including taking pictures and videos of client before and after transformations.
  • Provide coverage in reception area when needed.
  • Participate in education events and training opportunities for development.
  • Administrative tasks, as required.
  • Other duties as required.

Qualifications and Success Factors:

  • Two (2) to three (3) years experience delivering quality service to clients in a professional setting.
  • Experience working in a call center or other busy phone center.
  • Proven ability to establish rapport and build relationships via phones.
  • Passion for sales, aesthetics, and client education.
  • Exceptional ability to manage time efficiently and manage multiple tasks.
  • Excellent verbal and written communication skills particularly an exceptional phone manner.
  • Proven initiative and solutionoriented mindset.
  • Fluent in scheduling software. Basic understanding of Word and Excel would be an asset.
  • Exceptional interpersonal skills and ability to engage with all clients.

We offer:

  • Competitive pay
  • A positive, teamoriented work environment with opportunities for advancement
  • An engaging role in an exciting and growing industry
  • Opportunities for professional development
  • Education and training throughout the year

Get us know us:

Facebook:
The First Glance Aesthetic Clinic & Surgery Centre

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Vision care

Schedule:

  • 8 hour shift

Experience:

- customer service: 2 years (preferred)

Work Location:
In person

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