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Member Service Specialist

3 months ago

Winnipeg, Manitoba, Canada Altea Active Full time

The Member Service Specialists thrive in a team oriented atmosphere where they pride themselves in consistently delivering a five-star customer service experience to all members.

These cheerful folks enjoy spreading joy and optimism while consistently improving member retention by undertaking a number of administrative duties.

They have a knack for establishing rapport and building relationships which helps them to diffuse member situations day in and day out.

You have tremendous patience when dealing with members and accommodate their every need with your enthusiasm and calm demeanor. You are a cheerful customer service master who is passionate about helping people. You get a kick out of getting members to those aha moments. Helping members makes you feel all warm and fuzzy inside. You are team focused and customer service conscious. You have accurate and detailed knowledge of all programs, prices, services and policies. Not only that, you are able to think on your feet and effectively use your resources. If you don't know the answer, you'll dig until you find it.

You are incredibly helpful and highly organized.

You are an Altea Active specialists who provides a wide variety of service and assistance to members such as updating member account information, processing payment and acting as an information source on any and all Altea Active matters.


This job might be for you if you have the following talents & spirit:

  • You Have Communication Superpowers: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
  • You're

Cool Under Pressure:
You're cool, calm and collected in pressured situations.

  • You're

Detail Orientated:

You cross your T's and dot your I's by maintaining client records highly organized with flawless attention to detail.

You're not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.

  • You're
Accountable: You take responsibility for all work activities and personal actions; you follow through on commitments; you implements decisions that have been agreed upon; you acknowledge and learn from mistakes without blaming others; and you recognize the impact of one's behaviour on others.

  • You're
Efficient & Resourceful: You're a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient.

  • You're
a

Team Player:
You actively participate and foster an environment that sustains a collaborative approach to working with others. You're a team player who thrives in a collaborative environment.

  • You're
Motivated & Driven: You're motivated and driven. You take initiative. You identify opportunities and issues, and proactively acts and follows through on work activities to resolve them. You're going to take ownership of the time you spend with us and truly make a difference.

As a Member Service Specialist a typical day might include the following:

  • Ability to handle all sales transactions in point-of-sale system
  • Promoting club activities and incentives
  • Assisting with special member activities (cardio challenge, healthy living lecture series)
  • Maintain accurate records of all member changes in CRM
  • Provide members with information of all club programming, events, pricing, and policies.
  • Seek information from appropriate departments and department leaders to provide an exceptional member experience in a timely fashion
  • Provide real time feedback to your direct manager regarding your firsthand experience as a member, experiencing our products and services.
  • Deliver daily internal reporting to summarize activities, to flag areas of concern, and to present any recommendations for improvement
  • Devote up to 2 hours a week towards health and wellness by maintaining quality assurance and product knowledge on all Altea Active services and amenities. This includes attending studio fitness classes, LF3 classes, Road Map Sessions, Rx Sessions, utilizing our lap pool, hydrotherapy pools, Sauna, Steam Room, Himalayan Salt Lounge, etc.
  • The intention with this task, is to be a brand ambassador and well versed in all Altea Active services and amenities. Understanding the needs of the business, remain our priority, there is acknowledgement that this is an added benefit and not an entitlement. You will collaborate with your direct manager to create the schedule and outline which services to participate in

To land this role you need to have;

  • Postsecondary education relating to the health and fitness industry, business management, hospitality management are an asset
  • Additional certifications or workshops relating to custom