Bilingual End of Term Recovery Specialist

7 days ago

Mississauga, Ontario, Canada Mercedes-Benz Canada Full time
Bilingual End of Term Recovery Specialist

Group:
Mercedes-Benz Group AG

Description

Bilingual End of Term Recovery Specialist

  • Reports To: Team Leader, End of Term

Location:
Mississauga, ON

Job Type:
Full time, Salaried

Band: 89

Position Summary:

Key Responsibilities:

  • Establish contact with clients in a timely manner to arrange payment on lease end balances. Followup on accounts to ensure payment agreements are fulfilled. Gather facts and mediate disputes between customer and dealerships to find a mutually beneficial solution while maintaining brand loyalty.
  • May provide occasional support with Remarketing and Collections activities.
  • Respond to customer inquiries and provide proper documentation as requested. Complete accounts payable requests on legal fees. Accurately resolve outstanding work basket request.
  • Effectively contribute to a team culture, by effectively collaborating with peers, Leader and Management team to suggest proactive enhancements that will enhance customer loyalty within a reasonable impact to residual risk, legal obligations and new sales.
  • Use communication, analytical and negotiation skills to troubleshoot and escalate mutually beneficial resolutions for highrisk accounts. For example, TKU, high balance and Credit Risk accounts in a timely manner.

Qualifications:

Education and Experience:

  • Bachelor's degree with focus in Business Administration, Computer/Information Science; Economics; or Finance is preferred.
  • 2 years of experience working in Remarketing is preferred.

Technical Skills:

  • Ability to Collect data and establish facts and identify trends and variances.
  • Ability to Integrate information from a variety of sources with varied levels of complexity.
  • Excellent verbal and written communication.
  • Proficient in MS Office, including MS Excel and MS Word.
  • Ability to problem solve and analyze data.
  • Demonstrates organizational and time management skills.
  • Bilingual French required.

Professional & Performance Skills:

  • Conflict Management
  • Negotiation
  • Problem Solving
  • Priority Setting
  • Building Relationships

Posting closing date:
April 17, 2024

Corporate Culture:

We offer a customer and employee-focused culture in a fast paced, competitive, and collaborative environment.

Commitment to Equity:


Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.


Mercedes-Benz Financial Services Canada is committed to accommodating applicants with disabilities throughout the hiring process by providing accommodations for needs related to the grounds of the Ontario Human Rights Code, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission's Policy on disability and the duty to accommodate.


_ Mercedes-Benz Financial Services Canada Corporation is an Employer committed to the principles of equity in employment. We thank all applicants; however only those selected for an interview will be contacted. Please visit our LinkedIn page for more information on our company at Mercedes-Benz Financial Services Canada Corporation._

Organization:
Mercedes-Benz Financial Services Canada Corporation

Primary Location:
Canada-Ontario-Mississauga

Work Locations: 2680 Matheson Blvd East, Suite Matheson Blvd East, Suite 500 Mississauga

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