Recoveries Officer

1 week ago

Mississauga, Ontario, Canada Royal Bank of Canada Full time

Job Summary

What's the opportunity?


The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies.

Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.


Please Note:
This position will be a hybrid role, and will be based out of the Mississauga RBC office location.

What will you do?

  • Initiate outbound calls and receive incoming client calls
  • Identify risk situations and escalate if and when appropriate
  • Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
  • Maintain a balance between quality Customer Care and effective negotiation techniques
  • Embrace the service routines, goal setting and performance enablement
  • Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
  • Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
  • Foster collaboration within your team and convergence across partners to support RBC's One Client, One Bank vision

What do you need to succeed?

Must-have

  • 2+ years Recoveries/Collections experience
  • Strong written and verbal communication skills
  • Proficient in using MS Excel, Word and Outlook
  • Proven negotiation, analytical and decision making ability
  • Strong Organizational and Multitasking skills
  • Strong understanding of the balance between customer service and business risk mindset
  • Able to work the set shift of 3pm to 11:00pm, Monday to Friday

Nice-to-have

  • Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
  • Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
  • Previous experience in managing a portfolio
  • Bilingual English and French

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • A comprehensive Total Rewards Program
  • Leaders who support your development
  • Ability to make a difference and lasting impact
  • Opportunity to take on progressively greater accountabilities
  • RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager_.

Job Skills
Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880

FINANCIAL DR:

MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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