Corporate - Travel Advisor

1 week ago

Richmond Hill, Ontario, Canada Direct Travel Full time

Position Overview


As a key member of the West Region Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

This can be fully remote position or office based.
Responsibilities

  • Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
  • Supports multiple accounts
  • Operates within detailed procedures
  • Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
  • Ensures compliance of a client's travel policy while utilizing DT preferred vendors to maximize profit
  • Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
  • Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
  • This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Basic Qualifications

  • Minimum 5 years' experience providing domestic and international travel arrangements
  • Must demonstrate thorough knowledge of airline ticketing rules and regulations
  • High proficiency using Airline GDS, Sabre
  • Proficient in producing lowest logical airfare within client's policy
  • Understands international airfares and international ticketing
  • Proficient in Internet searches and online booking processes
  • Thorough working knowledge of exchanging, reissue of tickets
  • Must be able to thoroughly read, understand and follow client travel policies and guidelines
  • Thorough understanding of Reading each companies information and following guidelines of their policy
  • Previous experience handling VIP clientele
  • Superior customer service skills
  • Ability to meet and exceed required performance standards
  • Accurate and detail oriented
  • Work well under pressure and have the ability to deal with change and adversity
  • Working knowledge of Microsoft Office, including Word and Excel
  • Works well independently as well within a group
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

About Direct Travel
Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees.

Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions.

Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership.

Our specific focus on the mid-market means our travel experts deliver personalized service to every client.

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