Vip Support Advisor

1 week ago


Richmond Hill, Ontario, Canada Direct Travel Full time
VIP Corporate Travel Support - Apollo - Remote

Position Overview


As a key member of the VIP Corporate Travel Team within our Eastern/West Region, the VIP Support will be responsible for Support of the VIP Corporate Travel Team for the East/West Regional offices.

This role will work closely with the entire VIP operations team and report to the VIP Manager.

This is a remote role.

Responsibilities:

  • Daily processing of VIP reconfirmations for both Sabre and Apollo reservations
  • Monitor and work Schedule Change queues
  • Monitor and work Error queues for online reservations
  • Support proactive flight monitoring process
  • Assisting with Hotel vpay/prepays/Direct bills
  • Process tickets with unused credits/anyone tickets for all applicable OBT bookings
  • Charge after hours fees daily
  • Charge missed service fees from daily report
  • Research and diagnose of issues or questions from customers or coworkers
  • Backup for the Ontrack process/queues
  • Process pay seats as requested by staff
  • Practice phone/communication skills in prep for joining the agent call rotation
  • Ensures compliance of a client's travel policy while utilizing DT preferred vendors to maximize profit
  • Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
  • Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
  • This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
Basic Qualifications

  • Minimum five years of corporate consultant experience
  • Must demonstrate industry knowledge
  • Proficiency in Sabre and Apollo GDS
  • Ability to meet and exceed required performance standards
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Minimum knowledge of Outlook skills and basic Microsoft platforms
  • Must be able to lawfully work within the US and have unrestricted work authorization for US
  • Direct Travel is an EOE/AA/Veteran/People with Disabilities employer._
About Direct Travel

  • Richmond Hill, Ontario, Canada Direct Travel Full time

    Corporate Travel Advisor - Sabre - Remote- Embark on the next step in your career journey with Direct Travel- As a key member of the West Region Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies...


  • Richmond Hill, Ontario, Canada Direct Travel Full time

    Corporate Travel Advisor - Sabre - RemoteEmbark on the next step in your career journey with Direct TravelAs a key member of the West Region Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing...


  • Richmond Hill, Ontario, Canada Direct Travel Full time

    Position OverviewAs a key member of the West Region Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.This...

  • West Region

    1 week ago


    Richmond Hill, Ontario, Canada Direct Travel Full time

    West Region - Corporate Travel AdvisorPosition OverviewAs a key member of the West Region Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an...


  • Richmond Hill, Ontario, Canada Connex Telecommunications Inc. Full time

    Senior Customer Service Manager with Contact Center Background We are seeking a self-motivated, experienced and dedicated Customer Service Manager with CC Genesys technical background to join our team. This person should possess excellent customer service skills; these skills must be applied to both internal and external clients.VIP Customer Service...

  • Beauty Advisor

    1 week ago


    Richmond Hill, Ontario, Canada Sephora Full time

    Job ID: 222113Location: ON-Fairview Toronto (0524)Address: 1800 Sheppard Avenue East, North York, ON M2J 5A7, Canada (CA)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Part TimePosition Type: RegularWho we are behind the stripes:Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury...

  • Service Advisor

    1 week ago


    Richmond Hill, Ontario, Canada Richmond Hill Hyundai Full time

    The PAG Direct Group is looking to hire full-time Service Advisor to join the team at Richmond Hill Hyundai:Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive IndustryJob Summary:The Service Advisor is the Dealership's front-line customer relations and service sales...

  • Athletics Advisor

    1 week ago


    Richmond Hill, Ontario, Canada Ace Acumen Academy Full time

    ATHLETICS ADVISORA Designated Learning Institution (DLI), Ace Acumen Academy offers our International Students a recognized Ontario Public College credential._PERKS / Why Join us_ Company culture encourages trust, communication and teamwork; Transparent and collaborative work environment supports inclusion; Clearly defined work hours; Semester based...


  • Richmond Hill, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...


  • Richmond Hill, Ontario, Canada Contact North Full time

    Join Our Dynamic TeamHelp Provide Online Education and Training Opportunities to Residents in North YorkAre you passionate about empowering people through online education and training leading to jobs?Do you thrive in a collaborative and dedicated team environment?If so, a career opportunity awaits you with Contact North I Contact NordAt Contact North I...


  • Richmond Hill, Ontario, Canada Connex Telecommunications Inc. Full time

    Richmond Hill, ON L4B 0B3, Canada Req Tuesday, March 26, 2024 Senior Customer Service Manager with Contact Center Background We are seeking a self-motivated, experienced and dedicated Customer Service Manager with CC Genesys technical background to join our team. This person should possess excellent customer service skills; these skills must be applied to...


  • Richmond Hill, Ontario, Canada Connex Telecommunications Inc. Full time

    Richmond Hill, ON L4B 0B3, Canada Req Tuesday, March 26, 2024 Senior Customer Service Manager with Contact Center Background We are seeking a self-motivated, experienced and dedicated Customer Service Manager with CC Genesys technical background to join our team. This person should possess excellent customer service skills; these skills must be applied to...


  • Richmond Hill, Ontario, Canada Connex Telecommunications Inc. Full time

    Richmond Hill, ON L4B 0B3, Canada Req Tuesday, March 26, 2024 Senior Customer Service Manager with Contact Center Background We are seeking a self-motivated, experienced and dedicated Customer Service Manager with CC Genesys technical background to join our team. This person should possess excellent customer service skills; these skills must be applied to...

  • Client Advisor

    1 week ago


    Richmond Hill, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryClient Advisor - Indigenous Persons (Ohsweken, Ontario)What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the...

  • Sales Advisor

    3 days ago


    Richmond Hill, Ontario, Canada Randstad Canada Full time

    Are you motivated and passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario.Position: Sales advisor - Full time, Permanent opportunity.AdvantagesDon't miss out...


  • Richmond Hill, Ontario, Canada Contact North Full time

    JOIN OUR TEAMContact North I Contact Nord has an immediate opening for a professional with high level skills, direct and extensive experience in sales or student recruitment, customer service and community development for the following full-time, ongoing position:Education & Training Advisor, York RegionWHO ARE WE?LOCATIONReporting to the Director,...


  • Richmond Hill, Ontario, Canada Scotiabank Full time

    Requisition ID: 196390Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Retail Sales Solutions Advisor**We are actively recruiting experienced Retail Sales Solutions Advisors (Client Solutions Advisor ) in the North York area.Job Overview:As a Client Solutions Advisor you will be responsible for onboarding...


  • Richmond Hill, Ontario, Canada Scotiabank Full time

    Requisition ID: 196390Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Retail Sales Solutions AdvisorWe are actively recruiting experienced Retail Sales Solutions Advisors (Client Solutions Advisor ) in the North York area.Job Overview:As a Client Solutions Advisor you will be responsible for onboarding...


  • Richmond Hill, Ontario, Canada Scotiabank Full time

    Requisition ID: 196390Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Retail Sales Solutions AdvisorWe are actively recruiting experienced Retail Sales Solutions Advisors (Client Solutions Advisor ) in the North York area.Job Overview:As a Client Solutions Advisor you will be responsible for onboarding...


  • Richmond Hill, Ontario, Canada Direct Travel Full time

    Corporate Travel Advisor - McCord Travel, Ottawa- RemoteIf working at a highly regarded corporate travel management company and offering exceptional service to high-profile clients sounds exciting, then we would like to hear from you. We are recognized for being the 'goto problem solvers' amongst our highprofile and exclusive clientele. We exceed industry...