IT Support Specialist/ Digital House

2 weeks ago

Old Toronto, Ontario, Canada Accreditation Canada Full time
Terms: Full-time permanent Salary: Commensurate with experience Location: Ottawa (Hybrid Work Model) About The Role The IT Support Specialist is a crucial member of the Digital House team, responsible for providing fast and effective technical assistance (Tier 1) on computer systems. They will play a pivotal role in ensuring the smooth operation of IT services by addressing technical queries, offering advice, and troubleshooting issues promptly. The ideal candidate will possess strong technical knowledge, troubleshooting skills, effective communication skills, and a customer-oriented approach. Main Responsibilities
  • Monitor all communication avenues with IT, serving as the initial point of contact for incidents and service requests.
  • Log incident/service request details accurately and efficiently.
  • Perform initial troubleshooting and support to restore normal business function swiftly.
  • Escalate incidents/service requests following established guidelines.
  • Keep users informed of incident progress and upcoming changes or outages.
  • Maintain comprehensive documentation of procedures, policies, and technical user-oriented documentation.
  • Provide basic training and assistance with hardware, software, and telephones.
  • Update and maintain IT equipment and software inventory regularly, including tracking warranty information on hardware.
  • Implement various projects ranging from desktop migrations to network upgrades in collaboration with the team.
  • Stay updated with latest developments in Microsoft Intune and other M365 products.
  • Ensure adherence to health and safety practices and standard operating guidelines.
Must Have Qualifications
  • Extensive experience with:
    • Microsoft 365 and Office applications,
    • Microsoft desktop and server operating systems, and
    • Microsoft Active Directory, File Servers, Network shares, Group Policy.
  • Experience in managing devices and applications using Microsoft Intune
  • Excellent communication skills, both verbal and written, with strong interpersonal skills.
  • Proficient in customer service practices with strong organizational and time management abilities.
  • Ability to adapt to changing priorities, meet deadlines, and handle interruptions effectively.
  • Strong troubleshooting and problem-solving skills with the capability to multitask in a fast-paced environment.
  • Familiarity with iPhone/iPad, iOS setup, and various mobile device management software.
  • Sound knowledge of cybersecurity practices concerning end-users and workstation equipment.
  • Proficiency in TCP/IP, basic networking concepts, end-user VPN connectivity, and configuring/troubleshooting network MFPs.
  • Research and learn technical details of all new hardware and impart knowledge to other IT Staff.
  • Evaluate current hardware and advise on future upgrades to accommodate business needs.
  • Demonstrated ability to develop and maintain comprehensive documentation.
  • Third-party application installations.
What You Can Expect In Your First 30-90 Days:
  • Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
  • Set your performance and learning objectives for the year in collaboration with your people manager.
  • Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
  • Take on assigned initiatives or projects for your role.
What We Can Offer To You
  • Hybrid work model.
  • Competitive compensation and benefits, including a defined benefit pension plan.
  • Time off programs, including office closure during last week of December.
  • Professional development support.
  • A culture that measures and values psychological safety, inclusion and engagement.
Who We Are And What We Do Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years. Join us toward a future that will lead to "Safer Care and A Healthier World." Let's follow a mission together, where we "empower and enable people around the world to continuously improve quality of care." HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request. We are also proud to have been named as one of the Top 100 National Capital Region's Top Employers in 2022 and 2023. We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at [emailprotected] . For any queries related to recruitment please email at [emailprotected] . Apply Now

Original job IT Support Specialist/ Digital House posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

#J-18808-Ljbffr

  • Digital Production Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Loblaw Digital Full time

    As a Digital Production Specialist, you will collaborate with Design, Copy, and Product team to successfully build and optimize digital experiences across the PCO site and app using Contentful (CMS). You will work in a fast-paced agile pod, prioritizing insight gathering and discovery by executing numerous online experiments. This role will also provide...

  • Digital Marketing Specialist

    2 weeks ago

    Toronto, Ontario, Canada Ronald McDonald House Charities Toronto Full time $65,000 - $73,000

    Digital Marketing Specialist (Full-Time, Hybrid) The Organization Since 1981, Ronald McDonald House Charities (RMHC) Toronto has been a home for families with seriously ill children undergoing treatment. RMHC Toronto includes a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury....

  • Digital Marketing Specialist 3 Days Left

    2 weeks ago

    Toronto, Ontario, Canada Ronald McDonald House Charities Toronto Full time $65,000 - $73,000

    Digital Marketing Specialist(Full-Time, Hybrid)The OrganizationSince 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment. RMHC Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and...

  • Digital Marketing Expert

    2 weeks ago

    Toronto, Ontario, Canada Ronald McDonald House Charities Toronto Full time $65,000 - $73,000

    Digital Marketing Specialist (Full-Time, Hybrid) Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment. RMHC Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury....

  • Digital Media Specialist

    2 weeks ago

    Toronto, Ontario, Canada Hard Rock Digital Full time

    What are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight...

  • Digital Construction Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada CadMakers Full time

    We are desiring to recruit a reliable Digital Construction Specialist to join our dynamic team at CadMakers in Burnaby, British Columbia, Canada.Growing your career as a on_site Digital Construction Specialist is a remarkable opportunity to develop productive skills.If you are strong in problem-solving, persuasion and have the right passion for the job, then...

  • Digital Support Sales Specialist

    4 weeks ago

    Toronto, Ontario, Canada Microsoft Canada Full time

    OverviewEnterprise Digital Sales, part of Microsoft's SMC (Small, Medium, & Corporate)and Digital sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally-led, digital-first scale organization aligned with partners. As part of our local subsidiaries or Digital Sales centers around the world, you will...

  • Digital Technology Specialist

    3 weeks ago

    Toronto, Ontario, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    Join us in building a world of possibility Holland Bloorview Kids Rehabilitation Hospital is Canada's largest pediatric rehabilitation hospital, and a top 40 Canadian research hospital. Serving over 8,500 families annually in both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and...

  • Digital Operations Specialist

    2 weeks ago

    Toronto, Ontario, Canada T & T Supermarket Full time

    Reporting to the National Digital Operations Manager, the Digital Operations Specialist will oversee end-to-end order fulfillment and delivery for T&T online customers in assigned regions. This includes managing daily operations of fulfillment teams at stores, last-mile delivery vendors and the in-house fleet, taking the responsibility to manage the...

  • Digital Operations Specialist

    2 weeks ago

    Toronto, Ontario, Canada T & T Supermarket Full time

    The RoleReporting to the National Digital Operations Manager, the Digital Operations Specialist will oversee end-to-end order fulfillment and delivery for T&T online customers in assigned regions. This includes managing daily operations of fulfillment teams at stores, last-mile delivery vendors and the in-house fleet, taking the responsibility to manage the...

  • Digital Marketing Expert

    2 weeks ago

    Toronto, Ontario, Canada Digital Clicks Marketing Full time

    Born in the hallways of Fanshawe College's Lawrence Kinlin School of Business, Digital Clicks Marketing is a London, Ontario-based full-service digital marketing agency that has been servicing local, national, and international clients since 2010.Our modest but dedicated team of professionals are experts in their craft: working with top-notch digital...

  • Digital Operations Specialist

    2 weeks ago

    Toronto, Ontario, Canada T & T Supermarket Full time

    The RoleReporting to the National Digital Operations Manager, the Digital Operations Specialist will oversee end-to-end order fulfillment and delivery for T&T online customers in assigned regions. This includes managing daily operations of fulfillment teams at stores, last-mile delivery vendors and the in-house fleet, taking the responsibility to manage the...

  • Marketing Automation Specialist

    2 weeks ago

    Toronto, Ontario, Canada Vervio Digital Full time

    We Have an exciting opportunity for a role specialising in Adobe Marketing Automation while working with a prestigious Australian household brand. This role will be a remote support role (late mornings/afternoons) for the marketing automation team based in Australia. It is for this reason the role will be remote and we invite candidates offshore to apply as...

  • Digital Transformation Director

    2 weeks ago

    Toronto, Ontario, Canada Apply Digital Full time

    ABOUT APPLY DIGITAL We're a global digital transformation partner for change agents, working to modernize their organizations. Who we help: Our 650+ digital specialists have helped global companies like Kraft Heinz, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group create business impact.How we help: If you'd like to learn more about Apply...

  • Digital Operations Specialist

    1 month ago

    Toronto, Ontario, Ontario, Canada T & T Supermarket Full time

    The RoleReporting to the National Digital Operations Manager, the Digital Operations Specialist will oversee end-to-end order fulfillment and delivery for T&T online customers in assigned regions. This includes managing daily operations of fulfillment teams at stores, last-mile delivery vendors and the in-house fleet, taking the responsibility to manage the...

  • Digital Fundraising Specialist

    2 weeks ago

    Toronto, Ontario, Canada Amnesty International Canada Full time

    Digital Fundraising SpecialistHours: Full-time (37.5 hours/week)Duration: Permanent Location: Ottawa or Toronto - HybridSalary: $77,139.94 per annumTravel: Some travel required between Ottawa and Toronto officeDeadline: Applications are accepted until February 20, 5 p.m. ESTUnion: Unifor Local 567Amnesty International Canadian Section (English Speaking) also...

  • Housing Specialist

    2 weeks ago

    Toronto, Ontario, Canada Yonge Street Mission Full time

    Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto. Since 1896, we've worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables street-involved...

  • Footwear Back of House Specialist

    2 weeks ago

    Toronto, Ontario, Canada Hudson's Bay Full time

    Footwear Back of House Specialist | Scarborough Town Centre (Contract) Job Opened : April 1st, 2024 Education : High School Diploma/GED Job Number : G Job Type : Full-Time Remote : No What This Position Is All About: The Footwear Back of House Specialist represents Hudson's Bay and its guiding principle of being C us tomer-First:...

  • Specialist, Digital Platforms

    2 weeks ago

    Old Toronto, Ontario, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. At Air Canada, we are passionate about building exceptional digital experiences that help our customers travel...

  • Housing Support Worker

    2 weeks ago

    Toronto, Ontario, Canada Margaret's Housing and Community Support Services Full time

    Role:Margaret's mission is to provide the continuum of housing and support services for women with mental illness through innovative programming, advocacy and education, which empowers them to build and reclaim their lives.Reporting to the Housing Manager, the Housing Support Worker's role is to provide support, life skills coaching and guidance to...