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Servicenow Administrator
2 weeks ago
Overview:
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
What you will do:
- Monitor ServiceNow Support work queue.
- Help maintain ServiceNow products such as Workplace Service Delivery, Legal Service Delivery, HRSD, etc.
- Create, maintain, and enhance team dashboards, analytics, and reporting.
- Document, maintain, and update policies, procedures, and controls for the operations of the ServiceNow platform.
- Ensures operational integrity of workflows and configurations.
- Advise on features and functionality.
- Resolve basic incidents and fulfill routine service requests.
- Administrate the workflows on the software, implement new systems or addons.
- Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology.
What you bring to this role:
- Ability or experience to do Business Analyst work. Gathering requirements and planning.
- Be professional, friendly, and articulate in your communication and troubleshooting skills.
- Eager to take on new tasks/responsibilities and has passion for customer experience, operational excellence, and continuous development.
- Certified ServiceNow System Administrator. (Other ServiceNow certifications and trainings ideal is a plus)
- Minimum 1 year experience as ServiceNow Administrator.
- Any experience working with Automation Engine, Domain separation, Legal Service Delivery is an asset.
- Handson experience in technical solution design, software specifications, conceptualization, and development.
- Flexibility to travel occasionally (within Canada)
- Flexibility to work after business hours when required.
- Proficiency in English at a business level is required.
KPMG BC Region Pay Range Information
The expected base salary range for this position is $53,000 to $95,400 and may be eligible for bonus awards.
The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications.
In addition, KPMG offers a comprehensive and competitive Total Rewards program.Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click here.
Our Values, The KPMG Way:
Integrity, we do what is right |
Excellence, we never stop learning and improving |
Courage, we think and act boldly |
Together, we respect each other and draw strength from our differences |
For Better, we do what matters
If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.
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