Tier 1 Systems Support Professional- Woodbridge ON

6 months ago

Vaughan, Canada Jolera Inc. Full time

Systems Support Professional 


Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.



This is an in-office job. You will be required to commute to our client site daily in Woodbridge Ontario. 

The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. You need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smartphones, and other peripherals. You will also configure devices, manage inventory, perform maintenance tasks, and update documentation. You’ll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more. Some overtime may be required in this position.


What You’ll Do

-Process service tickets and assign them to appropriate service resources, as necessary.-Maintain service ticket ownership throughout the life of the support incident.-Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.-React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager/Field Services Manager.-Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location.-Install, configure, and diagnose client workstations and equipment.-Conduct on-site problem determination and analysis.-Provide advice and technical guidance to end users and technical resources as the situation warrants.-Go on-site to support customers or projects that can’t be performed remotely as well as routine maintenance.-Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.-Document in detail the activities carried out as well as the technical information collected.-Maintenance of the internal network cabling and cross-connects. Executing changes as required.-Maintenance of network printer devices.-Assist with account management activities.-Responsible for the use of the site ticketing system to record all problems, incidents, and changes. Ensuring accurate resolution notes for each ticket.-Identify and escalate production critical issues to the appropriate groups.-Perform data backup and recovery at a user level, as required.-Comply with internal controls and policies as applicable.-Responsible for on-call/as-needed support for remote locations.-This position requires some overtime/on-call hours and carrying a mobile phone.-Ability to make sound judgment calls and escalate to senior resources when needed.-Able to lead conversations of a technical nature with end users who may not have any technical expertise.-Physically capable of lifting and carrying packaged computers, monitors, and other equipment.
Who You Are-3-5 years experience in a technical support role.-Relevant Degree/Diploma or equivalent.-Proven problem-solving and analytical skills.-Must have access to a vehicle with a valid driver’s license.-Excellent attention to detail.-Ability to document processes and accept feedback.-Strong ability to work within a team environment.-Excellent communicator and personable. -Ability to make sound judgment calls and escalate to senior resources when needed.-Able to lead conversations of a technical nature with end users who may not have any technical expertise. -Physically capable of lifting and carrying packaged computers, monitors, and other equipment.-Some knowledge of database technologies is an asset -Hands-on experience with troubleshooting, replacing, and configuring hardware, including PCs, mobile devices, servers, and other -networking equipment.-Strong knowledge of all Endpoint OS – Windows Operating Systems, MacOS, iOS.-Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, -Adobe Creative Suite, etc.).-Experience with using Endpoint management solutions such as JAMF, SCCM, MBAM etc.-Someone who thrives in a fast-paced, high-energy environment.-Always conducts with a poised and professional demeanor.-Able to work collaboratively within a team.
Assets-Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+.-Basic working knowledge of Linux and Unix.-Previous experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution.-Hands-on Experience with print publishing software.-Experience in time-critical manufacturing/production environments.
What We Offer-Competitive compensation package & benefits package-Company Perks, Good Life gym, and various brand discounts-Company events, recognitions, and celebrations-Career development and growth opportunities

  • Tier 1 Systems Support Professional- Woodbridge On

    6 months ago

    Vaughan, Canada Jolera Inc. Full time

    **Systems Support Professional** **Who We Are** Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs &...

  • Tier 1 Systems Support Professional- Woodbridge ON

    6 months ago

    Vaughan, Canada Jolera Full time

    Systems Support Professional  Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution...

  • Tier 1- Systems Support Professional- Woodbridge ON

    3 days ago

    Vaughan, Canada Jolera Full time

    Systems Support Professional Who We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We’ve helped transform hundreds of MSPs & solution providers...

  • Dairy Queen Woodbridge Cook Professional

    3 weeks ago

    Vaughan, Ontario, Canada Dairy Queen Woodbridge Full time

    Company OverviewDairy Queen Woodbridge is a dynamic and fast-paced environment that requires skilled cooks to deliver exceptional customer experiences. As a key member of our kitchen team, you will play a vital role in preparing high-quality menu items and maintaining a clean and safe workspace.SalaryThe estimated salary for this position is $30-$45 per...

  • Experienced Detailing Professional Wanted for Woodbridge Location

    3 weeks ago

    Vaughan, Ontario, Canada RoyFoss Woodbridge Full time

    About Roy Foss Automotive GroupWe are a well-established company in the community, serving Chevrolet, Buick & GMC vehicles at our Woodbridge location.Job DescriptionAn experienced Automotive Detailer is required to join our team. The ideal candidate has a minimum of 1-2 years' experience in this role.This individual is passionate about delivering exceptional...

  • Automotive Detailing Professional

    4 weeks ago

    Vaughan, Ontario, Canada RoyFoss Woodbridge Full time

    About Roy Foss WoodbridgeAt Roy Foss Woodbridge, we pride ourselves on delivering exceptional customer satisfaction service, and we're seeking a skilled Automotive Detailing Professional to join our team.The ideal candidate will have a minimum of 1-2 years' experience in exterior vehicle care, with a passion for delivering high-quality results and a...

  • Dairy Queen Woodbridge Cook

    2 weeks ago

    Vaughan, Ontario, Canada Dairy Queen Woodbridge Full time

    Job SummaryWe are seeking a dedicated Cook to join our team at Dairy Queen Woodbridge. As a key member of our kitchen staff, you will be responsible for preparing and cooking high-quality food products in a fast-paced environment.ResponsibilitiesPrepare and cook menu items according to recipes and presentation standards.Maintain a clean and organized...

  • Systems Support Professional- T1

    3 months ago

    Vaughan, Canada Jolera Full time

    Systems SupportProfessionalWhoWe AreJolera offersMSPs & IT solution providers next-generation managedservices, enabling them to create world-class experiences for theirclients. Your clients receive award-winning solutions built on over20 years of experience servicing businessesworldwide.We’ve helped transform hundreds ofMSPs & solution providers worldwide!...

  • Dairy Queen Woodbridge Supervisor Role

    4 weeks ago

    Vaughan, Ontario, Canada Dairy Queen Woodbridge Full time

    Job Opportunity: Food Service SupervisorDairy Queen Woodbridge is currently seeking a highly skilled and experienced Food Service Supervisor to join our team. As a key member of our staff management team, you will be responsible for overseeing the day-to-day operations of our food service department.About the Role:We are looking for a professional with 7...

  • Industrial Process Optimization Specialist

    2 weeks ago

    Vaughan, Ontario, Canada Woodbridge Full time

    Woodbridge OverviewWoodbridge is a leading manufacturer of innovative material technologies for various industries. The company operates globally with over 46 facilities across 9 countries, employing more than 7,500 teammates and serving over 600 customers worldwide.About the RoleThis role involves providing technical support to manufacturing locations by...

  • Restaurant Supervisor Role in Woodbridge North

    3 weeks ago

    Vaughan, Ontario, Canada PITA LAND WOODBRIDGE NORTH Full time

    PITA LAND WOODBRIDGE NORTH is seeking a skilled Restaurant Supervisor to join our team.The successful candidate will be responsible for establishing effective work schedules, requisitioning food and kitchen supplies, and supervising staff who prepare and portion food.Key Responsibilities:Establish Work Schedules: Develop methods to meet work demands and...

  • Physiotherapy Professional

    2 weeks ago

    Vaughan, Ontario, Canada Link Physical Therapy Woodbridge Full time

    Job Title: Physiotherapy ProfessionalWe are seeking a highly skilled and dedicated physiotherapist to join our team at Link Physical Therapy Woodbridge. As a physiotherapist, you will play a crucial role in helping patients recover from injuries or manage chronic conditions.Key Responsibilities:Assess patients' physical abilities and create personalized...

  • Quality Manager

    6 months ago

    Vaughan, Canada Woodbridge Full time

    Company : Woodbridge Legal Entity: Woodbridge Foam Corporation Requisition ID:  2925 Woodbridge is a privately-owned company offering innovative material technologies for applications in automotive, commercial, recreational, packaging, healthcare and building products. In addition to manufacturing operations, the company also offers a full...

  • Process Engineer

    6 months ago

    Vaughan, Canada Woodbridge Full time

    Company : Woodbridge Legal Entity: Woodbridge Foam Corporation Requisition ID:  2930 Woodbridge is a privately-owned company offering innovative material technologies for applications in automotive, commercial, recreational, packaging, healthcare and building products. In addition to manufacturing operations, the company also offers a full...

  • Office Coordinator Professional

    4 weeks ago

    Vaughan, Ontario, Canada Circle K Woodbridge Full time

    Job Title: Office Coordinator ProfessionalWe are seeking an experienced and organized Administrative Assistant to join our team at Circle K Woodbridge.About the RoleThis is a full-time position that requires excellent communication, time management, and organizational skills. The successful candidate will be responsible for providing administrative support...

  • Executive Support Specialist

    3 weeks ago

    Vaughan, Ontario, Canada Circle K Woodbridge Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at Circle K Woodbridge.Key Responsibilities:Determine and establish office procedures and routines that drive efficiency and productivity.Schedule appointments and confirm with relevant parties, ensuring seamless coordination.Manage incoming...

  • Automotive Sales Professional

    3 weeks ago

    Vaughan, Ontario, Canada Zanchin Automotive Group Full time

    Woodbridge Toyota, part of Zanchin Automotive Group, is seeking an enthusiastic and experienced Vehicle Sales and Product Expert to join our team. As a leading dealer in the industry for nearly 50 years, we pride ourselves on fostering careers and supporting the community with integrity and respect.We are currently upgrading our dealership to a...

  • Nursing Professional Wanted for Woodbridge Area

    7 days ago

    Vaughan, Ontario, Canada RhynoCare Full time

    We are seeking highly skilled and dedicated Registered Nurses (RNs) to join our team at RhynoCare in the Woodbridge area.Job DescriptionCompany Overview: At RhynoCare, we strive to provide exceptional care and services to our residents. Our commitment to excellence is reflected in our team's passion, expertise, and dedication to delivering high-quality...

  • Automotive Detailer

    3 months ago

    Vaughan, Canada RoyFoss Woodbridge Full time

    About Roy Foss:For 60+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Woodbridge location, we service Chevrolet, Buick & GMC vehicles. We have a large client database, and we need your help to keep up with customer demand!Roy Foss Woodbridge is seeking an experienced and professional Automotive Detailer to join...

  • Automotive Sales Consultant

    6 months ago

    Vaughan, Canada Roy Foss Woodbridge Full time

    Looking for a fresh start in 2024, come join our Team at Roy Foss Woodbridge as an Automotive Sales Consultant!Are you passionate about cars and driven by the art of sales? We’re seeking a motivated Automotive Sales Consultant to join our dynamic team at Roy Foss Woodbridge! Located conveniently in Woodbridge at 2 Autopark Circle, we offer an...