I.t Support Coordinator

4 weeks ago

Vaughan, Canada ATS Healthcare Full time

ATS Healthcare is a Canadian company that has been providing transportation services for over 25 years. Today, ATS Healthcare is focused on delivering the products Canadians require for improved health and well being. Whether shipping to a hospital, medical facility, pharmacy or residence, our temperature-controlled transpiration solutions ensure your time-definite shipments are delivered into the right hands.

Located in all major metropolitan cities across Canada, the ATS Healthcare family included over 600 employees that each plays a critical role in our vision of building enduring relationships, by delivering integrated solutions with passion and innovation

Come join us in making a difference for Canadians coast-to-coast At ATS Healthcare we partner with the top manufacturers, producers and distributors of pharmaceutical products, medical devices, medical surgical products and equipment, OTC, natural health, and consumer health products.
- **We are a quality-driven organization that focuses on developing value to our clients and our client’s customers. We want our employees to succeed If you are unsatisfied with the status quo and amazing at two-way communication, come be awesome with us We are in the people business...**_

**Position: I.T Support Coordinator**

**Location**:Vaughan, ON

**Type of Employment**:Full-Time - _**Monday to Friday**_

What to Expect

**RESPONSIBILITIES**:

- Purchasing, installing, and troubleshooting end user IT workplace equipment for internal users and external customers (PC’s, smartphones, scanners, printers, collaboration tools)
- Ensure the processing and resolution of requests using the ticketing system in place
- Troubleshoot network connectivity issues and escalate as required
- Training of users in relation to IT workplace and collaboration tools
- Develop, enhance and support SOP’s (Standard Operating Procedures)
- Keep up to date with technological developments related to the industry.
- Carry out any other projects or tasks as assigned
- Must be willing to participate in on call after hours and weekend support on a rotating basis
- Travel: Ability to travel between local sites and some domestic locations, if necessary.
- Other duties as assigned by manager

**QUALIFICATIONS**:

- Formal education in computer science, business or related field, professional experience, or combination of education and experience/certifications to effectively execute duties upon hire
- CompTIA A+ Certificate is a strong asset
- Good understanding of Microsoft Windows Operating Systems and Microsoft Office required
- Experience working with IT ticketing systems - ServiceNow, Fresh Service, Jira or any standard ITIL based ticketing tool required
- Basic knowledge of Active Directory required(Account password reset, creation and disabling accounts)
- Desire to provide the highest levels of service to customers
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively with multiple teams
- Good problem solving, decision making, resolution, and organizational skills
- Have excellent time management skills and can make decisions quickly
- Need to be flexible with your schedule. Your work hours will be based on business needs.
- Mobile device management (MDM) - Airwatch, Intune, SOTI Mobicontrol or any standard MDM experience is an asset
- Knowledge of System Centre Configuration Manager (SCCM) software packaging and deployment tool an asset
- Logistics/transportation background preferred
- Experience in office 365 administration would be nice to have

**Benefits of Working for ATS**
- Grow with us - an average tenure of an ATSer is 5 years and we like to promote from within We look for ways to enhance careers.
- Want to further develop yourself? ATS provides tuition assistance to programs that are beneficial to your job with us.
- Our flexible benefits plans provide ATSers the ability to choose a benefits plan that works for their situation

We would like to thank all applicants in advance; however, only those being considered for an interview will be contacted. **Please no calls**.

*Successful applicants will be asked to complete a background check and provide references from a former employer(s).

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- VAUGHAN, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- transportation: 1 year (preferred)
- Mobile device management: 1 year (preferred)
- IT Support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: One location

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