Service Desk Analyst
2 weeks ago
Department:
IT
Employment Type:
Permanent, Full Time, Potential for Hybrid.
Location:
Winnipeg MB
Posting Date:
May 30, 2023
Who Are We?
Founded in 1944 by A.A. DeFehr in Winnipeg, Palliser has grown into one of North America's leading furniture manufacturers. We value our clients, our communities, our natural environment and providing the best customer experience possible. At Palliser, we produce quality and strive for excellence. We are a remote friendly workplace.
What Would You Do?
This role would require you to be onsite for the first 3-6 months with the potential for hybrid remote work thereafter.
The key duties and responsibilities of this position would include but not limited to:
- Recording, researching, resolving, and closing technical problems and requests in our issue tracking system.
- Providing on phone or in person enduser support for client workstations and software.
- Installation and configuration of operating system workstations.
- Acquiring and maintaining current knowledge of relevant product offerings and support policies.
- Documenting resolutions in an online knowledge database.
- Escalate internally when required according to defined Escalation Paths.
- Work with hardware and software support vendors for problem resolution and escalation.
What Do You Bring?
- Possess a postsecondary education in a computer technology related program. MCSE, MCDST and/or A+ are not essential, but would be considered assets.
- One to three years of experience in a customer service environment in a technical support role; call centre experience would be an asset.
- Knowledge of Windows operating systems, Mac OS, Android, Microsoft Office Suite (including Word, Excel, PowerPoint, Access, and Outlook), and Active Directory. ERP system software and SharePoint Services experience would be considered assets.
- Self‐starter, team player, strong organizational and interpersonal skills with the ability to interact with tact and diplomacy throughout all levels of the organization.
- Excellent analytical, logical thinking and communication skills are required to convey technical information in a non‐ technical manner to team members and employees. Spanish language skills would be an asset.
- Strong technical skills and high learning agility.
- Organizes work and information in a well thought out manner to deliver on specific tasks and milestones to meet deadlines.
- Exhibits high levels of energy and perseverance on the pursuit of established goals.
- Able to multitask to ensure work is completed in a timely manner.
- French language skills required
We offer plenty of benefits to the people who made us what we are today.
Employee Family Assistance Program
Comprehensive benefits package, including life, health, dental, disability
Potential RRSP Match Program
Employee Furniture Purchase Program
Professional Development Opportunities
Free Parking
What's Next?
Please note:
Palliser Furniture is committed to abiding by the Accessibility for Manitobans Act.
We will work diligently to ensure everyone has the proper tools and means to do their work effectively and efficiently.
Reasonable accommodations are available upon request.PKVgH6Ty7u
-
Service Desk Analyst
2 weeks ago
Winnipeg, Manitoba, Canada Online Business Systems Full timeOur vibrant Winnipeg team is seeking an experienced Service Desk Analyst to assist in the support and maintenance of the growing network and system infrastructure for Online Business Systems and customers under contract for Managed Services. This role will be part of a team that is responsible for designing, delivering, and supporting scalable, maintainable,...
-
Service Desk Analyst
2 weeks ago
Winnipeg, Manitoba, Canada Epsilon Solutions Ltd. Full timeRole Title: Service Desk Analyst Junior Location : Winnipeg, Manitoba100% Onsite.JD:Specific Tools/skillset Bilingual (French/English) requiredExperience: 1-2 years of experience in a diverse technology and customer service-focused roleEducation: completion of a post-secondary degree or equivalent (e.g. non-specialized bachelor degree or business-related...
-
Service Desk Analyst
2 weeks ago
Winnipeg, Manitoba, Canada Western Canada Lottery Corporation Full timeAre you a technology expert with a knack for helping people solve problems? Does helping someone fix an issue make your day?We have a place for you.The RoleIn joining our team as the Service Desk Analyst, you would Use IT Service Management tools for logging, escalating, following up on, and closing incident and request tickets Perform PC hardware and...
-
IT Service Desk Team Lead
2 weeks ago
Winnipeg, Manitoba, Canada OXYGEN TECHNOLOGIES Full timeSERVICE DESK TEAM LEADThe Private Network, a leading company in Managed IT Services, is seeking a highly skilled and dedicated Service Desk Team Lead to join our team. Reporting to the Service Desk Manager, you will play a crucial role in mentoring the Service Coordinator, Tier I, Tier 2 and Tier 3 technicians, ensuring the efficient and optimized delivery...
-
Service Desk Agent
2 weeks ago
Winnipeg, Manitoba, Canada Shared Health Full timePosition Overview Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services. We have an opportunity for a service desk agent. Reporting to a supervisor, the service desk agent will Provide high-quality customer service delivering 'first line' technical...
-
Service Desk Agent
2 weeks ago
Winnipeg, Manitoba, Canada Winnipeg Regional Health Authority Full timeRequisition ID: Position Number: Posting End Date: Open until filledCity: Winnipeg Employer: Shared Health Site: Shared Health - Manitoba Department / Unit: Business Services (Service Desk) Job Stream: Non-Clinical Union: Exempt Anticipated Start Date: 04/26/2024FTE: 1.0 Anticipated Shift: Days, Evenings, Nights, Weekends, Standby coverage as requiredWork...
-
Service Desk Specialist
2 weeks ago
Winnipeg, Manitoba, Canada Worker's Compensation Board of Manitoba Full timeJob Duties:Service OperationIncident Management - First Level Support Incident escalation to second level support for investigation and diagnosis as neededRequest FulfillmentAccess ManagementProblem Management Assist in the analysis of incidents to determine if a series of incidents is indicative of a problem.Asset Management Assists with the configuration,...
-
Application Support Analyst
2 weeks ago
Winnipeg, Manitoba, Canada Richardson International Full timeWe currently have an opportunity for a Application Support Analyst in our Winnipeg Head Office. As a member of the Service Desk team you will be responsible for the administration, troubleshooting and documentation of Richardson delivered applications, including ERP, Grain and Crop Inputs.Responsibilities: Supporting Richardson employees globally by...
-
Front Desk Agent
2 weeks ago
Winnipeg, Manitoba, Canada Lakeview Hecla Resort Full timePLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND AT THE LAKEVIEW HECLA RESORTHecla Resort located in the beautiful Hecla Provincial Park is a full service, year round resort offering exceptional service, made from scratch foods and a welcoming atmosphere for our Guests. Our passion for hospitality and our commitment to Guest service starts with the people...
-
Front Desk Agent
2 weeks ago
Winnipeg, Manitoba, Canada Lakeview Hecla Resort Full timePLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND AT THE LAKEVIEW HECLA RESORTHecla Resort located in the beautiful Hecla Provincial Park is a full service, year round resort offering exceptional service, made from scratch foods and a welcoming atmosphere for our Guests. Our passion for hospitality and our commitment to Guest service starts with the people...
-
Front Desk Coordinator
2 weeks ago
Winnipeg, Manitoba, Canada Victoria Park Medispa Full timeFront Desk CoordinatorVictoria Park offers the finest medispa services at our 22 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and strive to provide the latest technology, treatments, and products. We offer unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to have been...
-
Application Support Analyst
2 weeks ago
Winnipeg, Manitoba, Canada Richardson International Limited Full timeNATIONAL OCCUPATION CODE 22221POSITION TYPE FULL-TIME We currently have an opportunity for an Application Support Analyst in our Winnipeg Head Office. As a member of the Service Desk team you will be responsible for the administration, troubleshooting and documentation of Richardson delivered applications, including ERP, Grain and Crop...
-
Application Support Analyst
2 weeks ago
Winnipeg, Manitoba, Canada Richardson International Limited Full timeNATIONAL OCCUPATION CODE 22221 POSITION TYPE FULL-TIME We currently have an opportunity for an Application Support Analyst in our Winnipeg Head Office. As a member of the Service Desk team you will be responsible for the administration, troubleshooting and documentation of Richardson delivered applications, including ERP, Grain and Crop Inputs. ...
-
Front Desk Coordinator
2 weeks ago
Winnipeg, Manitoba, Canada Victoria Park Medispa Full timeFront Desk Coordinator Victoria Park offers the finest medispa services at our 22 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and strive to provide the latest technology, treatments, and products. We offer unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to have...
-
Application support analyst DevOps
2 weeks ago
Winnipeg, Manitoba, Canada Richardson International Limited Full timeApplication Support Analyst page is loaded Application Support Analyst Apply locations Winnipeg time type Full time posted on Posted 18 Days Ago job requisition id R11955 At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global...
-
Service Coordinator
2 weeks ago
Winnipeg, Manitoba, Canada Industrial Truck Service Full timeAbout usIndustrial Truck Service is a small business in Winnipeg, MB R2J 3T1. We are professional, data-driven, supportive, and our goal is to provide our customers with reliable service and up to date billing.Our work environment includes: Modern office setting Growth opportunities Safe work environment Lively atmosphere Onthejob trainingResponsibilities:...
-
Front Desk Supervisor
2 weeks ago
Winnipeg, Manitoba, Canada Econolodge Winnipeg South Full timeDuties Greet and welcome guests in a friendly and professional manner Provide excellent customer service and address guest inquiries and concerns promptly Manage guest checkin and checkout processes efficiently Handle reservations, cancellations, and modifications accurately Coordinate with housekeeping and maintenance staff to ensure guest satisfaction...
-
Team Lead, Enterprise Service Desk
2 weeks ago
Winnipeg, Manitoba, Canada WBM TECHNOLOGIES Full timeJob Definition:Leadership: As a Team Lead, you will be responsible for building, leading, growing and evolving your team. Your team's success in delivering a world class customer experience to our service desk clients is the measure of your success. You will be accountable for the scheduling and staffing, service levels and most importantly the customer and...
-
Senior End User Services Manager
2 weeks ago
Winnipeg, Manitoba, Canada Standard Aero Full timeSenior End User Services Manager Location: Winnipeg MB CA OR St. John's NL CA Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports...
-
Application Support Analyst
2 weeks ago
Winnipeg, Manitoba, Canada Richardson International Limited Full timeNATIONAL OCCUPATION CODE 22221POSITION TYPE FULL-TIMEWe currently have an opportunity for an Application Support Analyst in our Winnipeg Head Office. As a member of the Service Desk team you will be responsible for the administration, troubleshooting and documentation of Richardson delivered applications, including ERP, Grain and Crop...