Front Desk Supervisor

1 week ago


Winnipeg, Manitoba, Canada Econolodge Winnipeg South Full time
Duties

  • Greet and welcome guests in a friendly and professional manner
  • Provide excellent customer service and address guest inquiries and concerns promptly
  • Manage guest checkin and checkout processes efficiently
  • Handle reservations, cancellations, and modifications accurately
  • Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
  • Maintain a clean and organized front desk area
  • Assist with administrative tasks such as filing, data entry, and record keeping
  • Operate phone systems and handle incoming calls with professionalism
  • Handle cash transactions and maintain accurate records of financial transactions
  • Set-Up and tear down of Breakfast service
  • Work with housekeeping to ensure all tasks are completed to company standards
  • Ensure all tasks assigned by Management are completed in a timely fashion
'''Qualifications'''

  • Previous experience in a front desk or guest services role required
  • Excellent communication skills, both verbal and written
  • Multilingual abilities, especially bilingual in English and another language, are a plus
  • Strong customer service skills with the ability to handle difficult situations calmly and effectively
  • Knowledge of hotel operations and hospitality industry practices
  • Proficient in using computer systems for reservations, checkins, and other front desk functions
  • Ability to work well in a team environment as well as independently
  • Attention to detail and strong organizational skills

Salary:
$16.50-$17.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Onsite parking

Supplemental pay types:

  • Bonus pay

Work Location:
In person

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