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Service Desk Analyst
1 week ago
We have a place for you.
The Role
In joining our team as the Service Desk Analyst, you would
- Use IT Service Management tools for logging, escalating, following up on, and closing incident and request tickets
- Perform PC hardware and software deployment, upgrades, and removals
- Help keep our procedures and documentation up to date
- Other duties as assigned
Qualifications
- Postsecondary education in Information Technology or computerrelated field
- Knowledge of Microsoft products, including M36
- Understanding of ITIL practices asset, incident, and problem management
- Superior customer service and communication skills are required
- Excellent problem solving and time management abilities
- Knowledge and experience with Atlassian (Jira) and Microsoft End Point Management (InTune) would be an asset
Who we are
You may not have heard of us before, but you've almost certainly heard of the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets.
WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries - at retail and online - and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut.
We work closely with our provincial partners to bring a first-rate lottery experience to our players and meet their changing needs with new technology and tools.
We know it's our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams.
We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance.
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