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Assistant, Hospitality Services
3 months ago
People are our greatest asset and the attraction and retention of talent is essential to our delivery of excellent legal services to our clients.
Our firm successfully balances high standards of professionalism with a congenial and flexible work environment for its members.Assistant, Hospitality Services
Hours of Work:
Monday to Friday, primary hours are 10:00am - 6:00pm, but must also be available for 8:00am - 4:00pm shifts during reception coverage periods.
Summary of Duties and Responsibilities:
Hospitality Services (Primary role):
- Maintains the main kitchen, serveries, and lunchroom by ensuring that all appliances are operating properly, necessary supplies are fully stocked, and that sinks, refrigerators, microwaves, and countertops are clean and sanitized;
- Ensures that all boardrooms are kept clean, stocked, and organized at all times;
- Prepares boardrooms with food and beverage set up as required, refresh beverages as needed and cleans/sanitizes after meetings;
- Report any damages to Facilities Coordinator (for example carpet stains, broken furniture, ceiling tiles, lights out, etc.);
- Assists with FR Café breakfast and snack set up, picking up/sourcing items from local grocery store;
- Adheres to firm guidelines on cleaning, ensures best practices and service standards are being met; and
- Monitors stock levels and maintains storage rooms/areas and assists with placing any supply orders as required.
Reception & Switchboard (Coverage and back up support):
- Responsible for daily coverage of reception during the lunch break period;
- Responsible for providing back up coverage to reception during vacations or other time off (opening shift: 8:00am 10:00am; or full shift from 10am6pm);
- Manages meeting room bookings;
- Greets clients and guests;
- Answers and directs phone calls, takes messages and responds to new and existing client inquiries in a timely manner; and
Qualifications:
- 13 years of relevant experience within a professional services environment;
- Experience in a customer/client service role, including front desk or reception, would be considered an asset;
- A positive, professional, upbeat personality and the ability to interact with clients and members of the firm in a sensitive, tactful, diplomatic and professional manner;
- Superior telephone manners and strong interpersonal skills;
- Strong time management skills with the ability to meet deadlines and juggle multiple priorities with ease;
- Demonstrates good judgement and comfortable seeking advice and guidance from other team members when necessary; and
- Possesses basic Microsoft Office skills (Word, Excel, Outlook, contacts, calendar).
Physical Effort:
- Requires standing/ walking;
- Requires lifting up to 20 lbs (ex. office supplies, files, boxes); and
- Requires ability to twist and bend (ex. loading/unloading carts, etc.).
Why You Should Apply:
Fogler, Rubinoff LLP offers a congenial work environment, competitive compensation commensurate with experience and a full benefits program. Our benefits include health and dental coverage, competitive vacation packages, referral programs, and employee assistance programs. When starting at Foglers, new team members are provided a comprehensive training and orientation program.
Our firm strives to nurture the professional development of our support staff through offering training workshops regularly throughout the year and Lunch & Learn events on a variety of topics on a quarterly basis.
for an interview will be contacted.Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Experience:
- Customer service: 2 years (required)
Work Location:
One location
