Welcome Coordinator

1 week ago

Mississauga, Ontario, Canada FirstService Residential Full time

Welcome Coordinator (1 year contract)


As the leading and largest residential property management company in North America, FirstService provides full-service, professional community management services to more than 8,000 properties and over 1.6 million residential units across three provinces in Canada and twenty-one states in the United States.

Each day, every member of our team strives to fulfill our mission - to deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in our care.


Why choose Us
-
We offer career advancement opportunities:


  • A comprehensive benefit plan:
-
Work perks:

-
Discounted gym membership:

-
Employee Assistance Program:

-
Casual dress code:

-
The opportunity to be a part of a great team

Responsibilities:

The position of Welcome Coordinator is a customer service position within a Residential Condominium, developed by FirstService Residential. The welcome coordinator is responsible for ensuring that Residents are provided with an organized, efficient and hospitable move-in process.

This position is also accountable for ensuring that all the administrative functions are handled in a timely and professional manner.


Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification.

Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.


  • Setting high customer service standards & ensuring a positive resident movein experience
  • Approach the local vendors and solicit their participation in providing discounts/special offers for the building residents.
  • Prepare marketing material (brochures)
  • Review and/or complete move in reports
  • Contact all Purchasers a month prior to their Key release date to confirm their movein date
  • On the day of the move ensuring that all protective padding and have been placed inside the elevator as well as the corridors.
  • Meet the resident on site and assist them with the move (place the elevator on service, offering assistance with cardboard removal, frequent checks on the resident to ensure the move is going smoothly)
  • Conduct Pre & Post Inspections of the elevator and corridors to ensure there is no damage
  • Compile spreadsheets and or generate reports of upcoming lease expiries and move out notices
  • Process elevator deposits transfers and returns
  • Update Resident Information Database
  • Update and maintain accuracy of information of resident files and lease documentation including scanning and saving leases as well as processing leaseholder additions and or assignments as necessary
  • Follow up on or inputting move in related work orders
  • Populate and update 97 Community specific questions on Connect
  • Provide back up to Property Administrator as needed
  • Other Resident and customer service related duties as assigned by the Property Manager

Additional Duties and Responsibilities

  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
  • Ensure all safety precautions are followed while performing the work.

Education & Experience

  • Previous experience in Customer Service and performing administrative functions
  • Customer Focus
  • Microsoft Office (Outlook,Word,Excel)
  • Computer/Technology proficiency
  • Attention to detail

Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Intermediate knowledge of Microsoft Applications, especially Word and Excel
  • Must have a professional appearance, pleasant demeanor and positive attitude
  • Must be willing and able to work irregular hours including evenings and weekend
  • Previous experience in Customer Service and performing administrative functions
  • Able to take direction and work independently as well as part of team
  • Ability to listen to others, collaborate, and resolve conflict.
  • Protect the confidential nature of the work as appropriate
  • Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines

Physical Requirements / Working Environment

Disclaimer


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be in

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