Front Office Pm Lead

2 weeks ago

Canada Brookstreet Hotel Corporation Full time
Brookstreet Hotel, Ottawa's premier hospitality destination, is seeking an experienced Guest Service Partner to join our team.

As a Brookstreet Partner, you will have the opportunity to provide sensational service that goes beyond the typical hotel chain experience.


POSITION DETAILS:

Pay:
Full Time Hourly

Benefits:
Medical and Dental after 6 months

Schedule:
Wednesday-Sunday 6pm - 2am

QUALIFICATIONS:

  • Minimum 1 year of supervisory/management experience in Front Office operations, Hotel, or Night Auditor experience
  • Diploma in Hotel Management an asset
  • Knowledge of Microsoft Office (Word, Excel, etc.) and computerized Front Office systems (Opera Cloud)
  • Experience with cash/float handling
  • A proven track record of developing and motivating careerminded staff
  • Excellent written and verbal communication
  • Highly organized, resultsoriented, flexible and work well under pressure
  • Smart Serve certification (Manager on Duty requirement)
  • Bilingualism in both official languages (French/English) is an asset

JOB PROFILE:

  • Help coordinate Guest Services, Night Audit and Star Service Partners while on duty to ensure a smooth operation and the highest level of Guest satisfaction
  • Maintain a high level of professionalism in all aspects of job performance
  • Seek feedback on Guest satisfaction and resolve problems in accordance with Brookstreet Hotel SOP's and philosophy of partner empowerment
  • Train all new Partners joining the Night Audit Team
  • Coordinate the PM Shift and the Night Audit shift with daily briefing
  • Stay abreast of arrival reports and VIPs to ensure all special requirements are met or exceeded
  • Know all emergency procedures and general crisis management, including fire and emergency procedures, ensuring Guest safety is followed by all hotel staff
  • Perform Manager on Duty Role
  • Maintain Guest Service standards
  • Effectively maximize inventory levels during high occupancy/sold out nights
  • Consistently demonstrate Guest Service excellence and profitability through special duties as assigned
  • Uphold the highest standard of internal and external customer service at all times
  • Balance end of day reports
  • Prepare work stations and white boards for the next business day

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