Customer Experience Specialist

2 weeks ago

Toronto, Ontario, Canada Relay Financial Full time
Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we're changing that. Relay is the all-in-one, collaborative money management platform.

We're building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience.

Ultimately, we help SMBs be 'on the money'.

We're looking for a

Customer Experience Specialist to join one of our largest teams at Relay; we are continuously hiring for this team. Our Customer Experience team is composed of dedicated and knowledgeable individuals who thrive on making our customers and their businesses successful.


In this role, you will have the opportunity to communicate directly with our customers through online queries and calls and flex your writing skills by creating helpful resources for customers.

You're a creative problem solver with deep empathy for helping shape the future of small businesses. You will act as the face of Relay to our customers; this is some of our most important work. If you are solution-oriented, enjoy being resourceful, and have deep empathy for customers (and like to work with a fun team); come join us

What You'll Be Doing:

  • Deliver worldclass customer support by answering incoming inquiries quickly, honestly, and helpfully
  • Help business owners successfully switch their banking to Relay
  • Develop a comprehensive knowledge base that empowers customers to troubleshoot issues and easily find answers to questions
  • Prioritize tasks and customer needs while working independently and autonomously
  • Document learnings from customer interactions to deliver meaningful insights
  • Work closely with Operations, Marketing, Product, and Engineering on customer pilots, new feature launches, and more

Who You Are:

  • You have 1+ years of experience working in customer support, success, or a customerfacing role
  • You have strong written and verbal communication skills, with the desire to grow and develop this further
  • You are a team player; inspiring candor and trust while working crossfunctionally across our teams at Relay
  • You have deep empathy for customers and the willingness to problem solve, be resourceful, and deliver excellent customer service
  • You have finetuned prioritization skills to maximize your impact
  • You have the ability to rise to a challenge; you can handle change and uncertainty, at times

Bonus Points:

  • You have experience working with customer support tools or ticketing systems (Zendesk or similar)
  • You have prior tech startup experience or a fastmoving environment

Our Commitment To You:

-
Competitive salary and meaningful equity: every team member gets a piece of the pie.
-
Comprehensive health benefits:we offer full health benefits + an HSA/WSA starting from day 1 so you get the coverage you need.
-
3 weeks vacation + end-of-year holiday shutdown: we take time off to reset and recharge so we come back better for our customers.
-
Hybrid work environment: we love collaborating and connecting in office two times a week and offer catered lunches and a snack/beverage program for the days we're in office. Don't forget to bring in your fury friends
-
Personal and professional growth:support from leaders who care about your growth and success through regular feedback and coaching. Our goal is to make Relay a step-change career opportunity.
-
Top-tier equipment: we're a Mac environment and we'll make sure you have everything you need to produce your best work.
-
Team-first culture: we're passionate about working collaboratively, bonding through team events, and most importantly having fun.

The Interview Process:

-
Stage 1:A 3-question writing sample about customer experience
-
Stage 2: A 30-minute Google Meets call with a member of the People Team
-
Stage 3:A 45-minute Google Meets interview with the Director, Customer Experience
-
Stage 4:A 45-minute Googe Meets interview with two members of the Customer Experience team
-
Stage 5:A 30-minute Google Meets interview with the CEO of Relay

What's Important to Us:


At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority.

We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

  • Chef de Projet, Intelligence Artificielle

    2 weeks ago

    Toronto, Ontario, Canada CUSTOMER EXPERIENCE Full time

    Code de demande: 407636Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d'élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde.Si vous êtes prêt à donner corps à des idées innovatrices et à...

  • Customer Experience Specialist

    4 weeks ago

    Toronto, Ontario, Canada Canada Pooch Full time

    Job Title: Customer Experience Specialist Location: Remote (Head Office based in Toronto, ON) Position Full-time, Permanent Experience: 1+ years Who We Are Based in Toronto, Canada Pooch is one of the fastest growing pet companies in North America and ranked one of Canada's top growing companies in 2021 and 2022. We design premium pet apparel and accessories...

  • Customer Experience Specialist

    2 weeks ago

    Toronto, Ontario, Canada Canada Pooch Full time

    Job Title: Customer Experience SpecialistLocation: Remote (Head Office based in Toronto, ON)Position Full-time, PermanentExperience: 1+ yearsWho We AreBased in Toronto, Canada Pooch is one of the fastest growing pet companies in North America and ranked one of Canada's top growing companies in 2021 and 2022. We design premium pet apparel and accessories that...

  • Customer Experience Specialist

    2 weeks ago

    Toronto, Ontario, Canada Canada Pooch Full time

    Job Title: Customer Experience Specialist Location: Remote (Head Office based in Toronto, ON) Position Full-time, Permanent Experience: 1+ years Who We Are Based in Toronto, Canada Pooch is one of the fastest growing pet companies in North America and ranked one of Canada's top growing companies in 2021 and 2022. We design premium pet apparel and accessories...

  • Customer Experience Specialist

    4 weeks ago

    Toronto, Ontario, Canada Canada Pooch Full time

    Job Title: Customer Experience Specialist Location: Remote (Head Office based in Toronto, ON) Position Full-time, Permanent Experience: 1+ years Who We Are Based in Toronto, Canada Pooch is one of the fastest growing pet companies in North America and ranked one of Canada's top growing companies in 2021 and 2022. We design premium pet apparel and accessories...

  • Bilingual Customer Experience Specialist

    2 weeks ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    Bilingual Customer Experience Specialist Part Time / Full Time Bilingual Customer Experience Specialist Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results We are passionate about...

  • Customer Experience Specialist

    2 weeks ago

    Toronto, Ontario, Canada Mednow Digital Full time

    We're seeking a Part Time Customer Experience Specialist to deliver exceptional service to our patients and customers while maintaining the utmost confidentiality regarding sensitive medication information. As the friendly face and helpful voice they rely on, your tech-savvy skills, organizational prowess, problem-solving abilities, and experience in...

  • Customer Experience Specialist

    2 weeks ago

    Toronto, Ontario, Canada Perpetua Full time

    Perpetua provides growth optimization and reporting technology for the world's smartest eCommerce businesses. Through the platform, brands and sellers create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically. Perpetua's intelligent reporting tools will also surface the most important metrics you need...

  • Customer Experience Specialist

    2 weeks ago

    Toronto, Ontario, Canada Northbridge Financial Corporation Full time

    Nous sommes la Financière Northbridge. Nous sommes fiers d'être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial. Nous offrons nos services par l'entremise de nos marques Northbridge Assurance, Les assurances Federated et TruShield Assurance. Nous sommes reconnus comme étant l'une des plus importantes sociétés...

  • Jr. Customer Experience Specialist

    2 weeks ago

    Toronto, Ontario, Canada Devron Developments Full time

    About Devron:Devron Developments is an award-winning and rapidly growing real estate development firm that unlocks value by delivering unique projects through its unique sales strategy and creative problem-solving approach.Devron is committed to positively impacting people's lives and experiences through the creation of spaces. In combining thoughtful design...

  • Customer Experience

    2 weeks ago

    Toronto, Ontario, Canada Spark Power Full time

    Customer Experience & Operations SpecialistAbout Bullfrog PowerBullfrog Power, Canada's 100 per cent green energy provider, offers renewable energy solutions that enable homes and businesses to reduce their environmental impact and help create a cleaner, healthier world. Thousands of Canadian homes and businesses are doing their part to address climate...

  • Bilingual Customer Experience Specialist

    2 weeks ago

    Toronto, Ontario, Canada Endy Full time

    Endy is setting the benchmark in customer experience. This is a real opportunity to help us build a customer-centric company and contribute to our growth. As a full-time Bilingual Customer Experience Specialist, you'll represent the Endy brand on the front lines. While this is no sales role, you uphold an influential approach to provide best-in-class...

  • Bilingual Customer Experience Specialist

    2 weeks ago

    Toronto, Ontario, Canada Endy Full time

    Endy is setting the benchmark in customer experience. This is a real opportunity to help us build a customer-centric company and contribute to our growth. As a full-time Bilingual Customer Experience Specialist, you'll represent the Endy brand on the front lines. While this is no sales role, you uphold an influential approach to provide best-in-class...

  • Bilingual Customer Experience Specialist

    2 weeks ago

    Toronto, Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Customer Experience Associate

    2 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Ref ID: Classification: Customer Experience SpecialistCompensation: $ to $ yearlyWe have an exciting opportunity for a motivated Customer Experience Specialist. If you are a professional in customer service who is dedicated to providing outstanding customer service and enhancing customer experiences, then we have a role for you. This position involves...

  • Customer Experience

    2 weeks ago

    Toronto, Ontario, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are- here, diversity is a strength. You have our...

  • Customer Experience Coordinator

    2 days ago

    Toronto, Ontario, Ontario, Canada B.E.S.T. Recruiting Consultants Ltd. Full time

    Our client is a Residential Developer in the low, mid and high rise sectors!The primary purpose of the role is to support the Customer Experience Team in their day-to-day operations, through interactions with homeowner’s, from the point of sale until the date of possession.The Customer Experience Specialist position is best suited to a detail-oriented,...

  • Customer Experience Specialist, Phone Support

    2 weeks ago

    Toronto, Ontario, Canada Relay Financial Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we're changing that. Relay is the all-in-one, collaborative money management platform. We're building for employer SMBs and their finance function, internal and external, and are focused on...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Booz Allen Hamilton Holding Full time

    We are looking for a dedicated and hardworking Customer Service Specialist to join our team at Booz Allen Hamilton Holding. This is a remote work position based in Vancouver, British Columbia, Canada, and is part-time with an Associate level seniority and requires a minimum of 3 years of experience in a similar role. As a Customer Service Specialist, your...

  • Customer Experience Support Specialist Bilingual-cdn

    2 weeks ago

    Toronto, Ontario, Canada GM Financial Full time

    Overview:The Customer Experience Support Specialist - Bilingual is responsible for managing timely and accurate responses to multi-channel internal and external requests related to Lease & Loan accounts. This individual is responsible for interacting with internal and external customers and dealers. This team member is responsible for evaluating account...