Customer Experience Coordinator

4 days ago


Toronto Ontario, Ontario, Canada B.E.S.T. Recruiting Consultants Ltd. Full time

Our client is a Residential Developer in the low, mid and high rise sectors


The primary purpose of the role is to support the Customer Experience Team in their day-to-day operations, through interactions with homeowner’s, from the point of sale until the date of possession.

The Customer Experience Specialist position is best suited to a detail-oriented, organized individual who is passionate about Customer Service Excellence. Someone who possesses a self-motivating attitude and who enjoys working both independently and as part of a dynamic team.


ROLES AND RESONSIBILITIES

The Experience Specialist will be responsible for activities such as, but not limited to:

• Homeowner’s primary point of contact

• Responds to all inquiries from point of sale until final closing


JOB DESCRIPTION

• Provide Superior homeowner satisfaction and build Customer Loyalty

• Carry out Customer Service related activities in the day to day operations of the Customer Experience department

• Respond to all homeowner related issues promptly and in a professional manner

• Provide fair, timely, quality, and consistent service to homeowners

• Follow-up on homeowner concerns and inquiries by providing prompt accurate responses max of 1 business day

• Prepare closing date schedule change notices

• Prepare and distribute weekly occupancy reports

• Prepare cheque requisitions

• Liaison with all site office, including Sales, Construction and Customer Care and any outside agencies

• Assist in creating content for internal and external communications such as welcome letters, Quarterly updates, newsletters

• Ensure homeowner portal has the most accurate and update information

• Collaborate with Construction regarding occupancy schedule and construction status

• Provide proactive and on-going communications to homeowner’s, such as construction updates, registration, how to prepare for occupancy.


KEY ATTRIBUTES OF THE POSITION

• Demonstrated ability to balance multiple priorities in a dynamic environment

• Demonstrated commitment to continuous learning

• Going the extra mile to engage homeowners

• Positive, enthusiastic and outgoing

• Fluent in written and spoken English

• Adaptable to changing environments


PREFERRED SKILLS

• Outstanding customer service skills, anticipating and responding to the needs of our homeowner’s

• Knowledge of the Construction Performance Guidelines

• Strong time-management and organizational skills

• Works well in Team environments


QUALIFICATIONS AND EXPERIENCE

• Minimum 1-3 years’ experience in a similar role with a Developer

• Excellent interpersonal skills and proven ability to provide courteous, reliable support and high-quality customer service to employees, trades and homeowners

• Self-motivated, adaptable and flexible with the ability to work in a fast-paced environment

• Strong organizational skills and ability to prioritize effectively and meet deadlines; time management skills; and office management skills

• MS Office: Word, Excel, PowerPoint and Outlook

• Newstar Sales and/or Enterprise knowledge an asset



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