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Customer Experience Associate
7 days ago
Classification: Customer Experience Specialist
Compensation: $ to $ yearly
We have an exciting opportunity for a motivated Customer Experience Specialist. If you are a professional in customer service who is dedicated to providing outstanding customer service and enhancing customer experiences, then we have a role for you. This position involves understanding the needs, motivations, and feelings of customers and using this understanding to improve customer experiences throughout the organization.
Your responsibilities:
- Identify gaps and suggest strategies to enhance customer experience metrics based on collected information
- Monitor and assess customer feedback and satisfaction through various communication channels such as phone calls and emails
- Collaborate with internal teams including sales, marketing, and account management to enhance customer experiences
- Develop marketing and engagement plans for new products or services
- Thrive in a fast-paced environment with high volume and strategic focus
Job Requirements:
- Strong interpersonal, customer service, and communication skills, with a focus on active listening
- Proficient in business writing and email communication
- Experience in dealership, automotive, or leasing industry is beneficial
- Team player with excellent project management and problem-solving abilities
- Advanced computer skills and familiarity with customer relationship management (CRM) software
- Ability to analyze data to optimize the customer experience
- If you meet the requirements and are available immediately, we would like to hear from you.
Robert Half is a leading specialized talent solutions firm that links skilled job seekers with opportunities at reputable companies. We provide temporary, contract, and permanent staffing solutions for various sectors including finance, accounting, technology, marketing, creative, legal, and customer support. At Robert Half, we champion for your success by representing you effectively and endorsing you to employers. With us, you gain access to top-notch roles, competitive pay, benefits, and complimentary online training. Explore all opportunities effortlessly – even when you're on the move. For inquiries, contact your local office. All candidates for Canadian roles must be eligible to work in Canada. © 2022 Robert Half. By clicking 'Apply Now', you agree to Robert Half's Terms of Use.
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