Customer Service Representative

1 week ago


Vaughan, Ontario, Canada CWB Group Full time
Certification Services Representative, Vaughan, Ontario
Our commitment to Diversity, Equity and Inclusion (DEI)

The CWB Group believes that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented employees from a diverse candidate pool.

For almost 75 years, our employees have been the backbone of our business, driving our success and extraordinary reputation.

As a Certification Services Representative, you are responsible for providing and maintaining certification services for new and existing clients and to promote other CWB related service lines.

Auditing of companies – validating welding activities i.e.

verification of personnel and their welding credentials; Procedure testing – Conduct testing for non – prequalified joint assembly as per the requirements of CSA W59.

Welder testing – Conduct individual performance testing as per the requirements of CSA W47.Public Safety activities- visiting job sites, liaising with building inspectors, engineers, and current and prospective clients.

In this position, you will report to the Central Regional Supervisor, Certification and will be working remotely from your home office in Ontario.

CWB is adopting a remote-first working model, where employees will work from their home office, servicing the client within their specified areas either remotely or in person.

Minimum 5-10 years hands-on experience in the Welding Fabrication and Inspection industry, or as a Welding Educator
Technical background and knowledge of the Weldingand Joining industry
2 Level 1 or 2 Inspectors Qualifications or industry equivalent (e.g. Proficient with computers and Microsoft Office Suite (Outlook, Word, Excel)
Experience in using web-based platform e.g. Microsoft Teams
A valid driver's license and own vehicle
Must be able to travel within assigned territory and be in possession of appropriate travel documents as needed (e.g. passport)
The following qualifications are considered assets:
CWB Welding Supervisor Qualification or prior Supervisory/Managerial experience
Experience in theoretical and/or practical welder training
Prior experience auditing existing Quality Management Systems
Comprehensive medical benefits for you and your dependents
RRSP and pension program

Structured career development:
we offer education and training opportunities to help you reach your goals
The CWB Group is committed to providing accommodation to job applicants with disabilities throughout the recruitment process. Approximately 90% local travel and 10% remote service provision.
Technical Skills
Technical/other training or better.
Minimum 5 years hands on experience in the Welding Fabrication industry, or as a CWB Welding Supervisor.
Technical background and knowledge of the weldingand joining industryExcellent interpersonal, communication and presentation skillsAbility to work with minimal supervision.
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