Lead Field Service Engineer-Drives

2 months ago

Halifax Regional Municipality, Canada Core Group Resources Full time
Core Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.

Lead Field Service Engineer-Drives Job Summary

The Lead Field Service Engineer will perform a wide range of engineering tasks and ensures proper installation, service and commissioning of products and services. Ypu will provide technical support for installation and commissioning of projects and provides maintenance, breakdown emergency support and remote troubleshooting.

Lead Field Service Engineer-Drives Responsibilities

  • Perform troubleshooting activities at site locations to diagnose problems, determine appropriate resolution, and implements corrective actions
  • Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc.
  • Perform installation and commissioning activities at customer site locations
  • Be capable of working unsupervised and leading small teams
  • Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
  • Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of the company drive systems
  • Develop presentations and provides training and instruction to customers on drive operations
  • Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE’s, repair services, sales, and product engineering teams
  • Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell company parts and services
  • Coordinate maintenance activities for the customer and planning for inspections
  • Provide support to engineering teams working on customer CMU’s projects
  • Provide support the bidding process for the customer CMU’s projects
  • Identify new opportunities & development of effective offerings to improve in-service equipment reliability / availability
  • Promote sales of maintenance services
  • Perform other related engineering tasks to facilitate proper commissioning and customer satisfaction
  • Provide on call support in response to customer calls for service
  • Ensure appropriate response and service is provided to customer
  • Complete timely service reports and other administrative requirements

Lead Field Service Engineer-Drives Position Requirements

  • Ability and willingness to travel 85% of the time on short notice
  • Ability to learn and follow defined departmental policies, procedures, and practices
  • Ability to prioritize workload and organize work activities in order to meet business needs and department goals
  • Perform work on-board vessels within Company / Customer safety guidelines either in shipyards or offshore
  • Extended hours / overtime maybe required during peak periods and emergency circumstances
  • Domestic or overseas travel to customer sites for extended periods of tim
  • Must be physically fit to be able to board vessels offshore
  • Must be able to pass a HUET and offshore survival course which includes activities in a swimming pool.
  • The work environment at onsite locations is of a construction type setting. Whilst performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, extreme heat, risk of electrical shock, risk of trips, slips and falls. The noise level on-site or on-board ships can be excessive, personal protective equipment (PPE) will be required.

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