Senior Field Service Engineering Specialist
3 days ago
At Core Group Resources, we are committed to delivering exceptional service and solutions to our clients in the marine offshore market, finance, IT, renewables, and non-profit sectors.
About the RoleWe are seeking an experienced Senior Field Service Engineering Specialist to join our team. This is a critical role that requires strong technical skills, excellent communication abilities, and a commitment to providing top-notch service to our clients.
The successful candidate will be responsible for performing a wide range of engineering tasks, ensuring proper installation, service, and commissioning of products and services. They will also provide technical support for installation and commissioning of projects, maintenance, breakdown emergency support, and remote troubleshooting.
Key Responsibilities- Perform troubleshooting activities at site locations to diagnose problems, determine appropriate resolution, and implement corrective actions
- Develop requisite documentation to execute work, e.g., commissioning procedures, maintenance procedures, and daily logs
- Perform installation and commissioning activities at customer site locations
- Be capable of working unsupervised and leading small teams
- Execute on-site project management and technical leadership duties to resolve customer issues and provide customer satisfaction
- Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of company drive systems
- Develop presentations and provide training and instruction to customers on drive operations
- Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSEs, repair services, sales, and product engineering teams
- Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell company parts and services
- Coordinate maintenance activities for the customer and planning for inspections
- Provide support to engineering teams working on customer CMUs' projects
- Provide support to the bidding process for the customer CMUs' projects
- Identify new opportunities and develop effective offerings to improve in-service equipment reliability/availability
- Promote sales of maintenance services
To be considered for this role, you must have:
- Ability and willingness to travel 85% of the time on short notice
- Ability to learn and follow defined departmental policies, procedures, and practices
- Ability to prioritize workload and organize work activities in order to meet business needs and department goals
- Ability to perform work on-board vessels within Company/Customer safety guidelines either in shipyards or offshore
- Extended hours/overtime may be required during peak periods and emergency circumstances
- Domestic or overseas travel to customer sites for extended periods of time
- Must be physically fit to be able to board vessels offshore
- Must be able to pass a HUET and offshore survival course which includes activities in a swimming pool
In addition to a competitive salary of $120,000 - $150,000 per year, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
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