Current jobs related to Analyst, End User Computing - North York - Apotex

  • Analyst, End User Computing

    2 months ago

    North York, Canada Apotex Full time

    About Apotex Inc. Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration, the...

  • End User IT Experience Analyst

    5 months ago

    North Bay, Canada Ministry of Public and Business Service Delivery Full time

    Are you looking for a great career and rewarding future in the IT client support world? Consider this exciting opportunity with the Ministry of Public and Business Service Delivery (MPBSD), Infrastructure Technology Services (ITS) Division. Join a highly skilled team of End User IT Experience Analysts at the Ontario Public Service Support Centre and provide...

  • User Support Technician

    5 months ago

    North York, Canada MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years - Computer science - Computer technology/computer systems technology - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

  • User Support Technician

    4 months ago

    North York, Canada Abtron Computer Services Inc Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Telecommunications industry **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...

  • User Support Technician

    5 months ago

    North York, Canada NSUS GROUP INC. Full time

    Education: - Expérience: **Education**: - Bachelor's degree **Work setting**: - Consulting firm **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect,...

  • User Support Technician

    5 months ago

    North York, Canada TAYLOR & MERGUI PROFESSIONAL CORPORATION. Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides,...

  • User Support Technician

    5 months ago

    North York, Canada MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect,...

  • User Support Technician

    5 months ago

    North York, Canada MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice...

  • User Support Technician

    5 months ago

    North York, Canada Mayfield Technology Group Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Help desk - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user...

  • User Support Technician

    5 months ago

    North York, Canada MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. Full time

    Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and...

  • User Support Technician

    1 month ago

    North York, Canada Nextgen System Canada Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...

  • User Support Technician

    7 days ago

    North York, Canada Identity Digital Canada Corp Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Computer engineering, other - Telecommunications technology/technician - Computer technology/computer systems...

  • Business Analyst

    5 months ago

    North York, Canada Alpha Global IT Full time

    **POSITION : Business Analyst** **REPORTING TO**: Director of Operations **PRIMARY FUNCTION**: **ROLES & RESPONSIBILITIES**: - Develop business requirements for internally and externally generated features from business needs provided by product management. - Collaborate with the product design engineer on user interface and user experience needs. - Work...

  • User Support Technician

    1 month ago

    North York, Canada Connexall Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 37.5 hours per week - Education: - Expérience: **Education**: - College/CEGEP - Computer programming, other **Work setting**: - Private company, corporation or industry **Tasks**: - Report on the performance of computer systems and networks - Consult user guides, technical...

  • SAP Analyst Fi/co

    5 months ago

    North York, Canada Raise Full time

    Job Responsibilities can include both day-to-day support and/or participation in both large and small projects. The analyst possesses a high level of expertise not only of a specific SAP module, but often also has expertise with a specific function within in a SAP module (ESS/MSS, Payroll Tax, etc). They will serve as an expert, provide configuration...

  • Systems Analyst I

    5 months ago

    North Vancouver, Canada Seaspan ULC Full time

    The Systems Analyst I maintains operational excellence of Seaspan’s live business systems. Working closely with team members and directly supporting end users, the Systems Analyst responds to user needs while determining appropriate urgency and priority. **What you'll do** - Provide end-user support and maintains relationships through incident...

  • Technical Support Analyst

    5 months ago

    North York, Canada Waakif Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research...

  • Information Technology

    5 months ago

    North York, Canada QA Consultants Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

  • Service Desk Analyst

    6 days ago

    North York, Canada Caregiver Placement Canada Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 hours per week - Education: - Expérience: - **Education**: - No degree, certificate or diploma - ** Work setting**: - Consulting firm - ** Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users...

  • Intermediate Service Support Analyst

    1 month ago

    North York, Canada Seneca Polytechnic Full time

    **Join the Renewed Seneca, The Next Seneca.**: Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a...

Analyst, End User Computing

4 months ago

North York, Canada Apotex Full time

About Apotex Inc.

Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration, the Apotex group is focused on the development and sale of generic, biosimilar and specialty products.
For more information visit: www.apotex.com.

Job Summary

The role of the End User Computing Analyst is to provide second & third level support to our corporate end user for Corporate computing devices, virtual desktop infrastructure and other IT services as required. The End User Computing Analyst is responsible to provide technical support following standards and guidelines to install, configure, troubleshoot, upgrade and maintain workstations, printers, and peripherals. The analyst works from tickets in the Service Management tool to fulfil customer requests as well as meeting customer expectation by providing the absolute best customer experience to our end users.

Job Responsibilities

• Provides second and third level support to our end-user computer systems, travel between sites maybe required;
• Performs moves and deliveries of end user computing devices;
• Configures computers and applications following standards and guidelines;
• Investigates, diagnoses and resolves incidents, providing the absolute best customer experience;
• Perform Problem ticket investigation towards resolution or work around
• Updates the Service management software in accordance with GIS processes;
• Monitors and liaises regularly with their customer to keep them current with the progress and findings and escalate if necessary;
• Completes special projects or tasks assigned by Team Leader
• Provide On-Call support as per the rotation schedule
• Deliver assigned work accurately and on time
• May act as a queue manager and oversee the daily work within the Team and assign work/tickets to other team members
• May be required to perform the duties of Problem coordinator on occasion to coordinate investigations into the root cause of issues, identifying workarounds and following up for permanent resolution. This may include Coordinating actions of others as necessary to assist with analysis and resolution actions for problems and known errors
• Utilizes advanced problem-solving techniques to identify/investigate root causes of issues, resolve directly or determines courses of action; Escalate more contentious issues, with recommendations to the next level;
• Responds to more complex and/or unconventional queries and provides policy interpretations, technical and business process advice in their area of technical expertise;
• Takes initiative to provide technical coaching to all team members and co-worker as required and helps establish a positive team environment built on mutual trust and respect
• Develops and manages working relationships with their internal customers to acquire a sense of their information technology needs and develop a more in-depth Knowledge of their business and deliverables;
• Provides an experienced level of input in the creation and review of technical documentation such as Knowledge Articles and work instructions, and recommends amendments to the I.T. operating process, policies, procedure and technical standards; Contribute articles to the Knowledge base
• Demonstrates personal leadership attributes incorporating a commitment to ongoing professional development and continuous learning;
• Must be able to work flexible hours, 24 x7, if and when necessary
• Works in a safe manner collaborating as a team member to achieve all outcomes.
• Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
• All other relevant duties as assigned.

Job Requirements

Education
• University degree in Computer Science or Post-Secondary education in Computer Science or related field;

Knowledge, Skills and Abilities
• Possess excellent customer services skills
• Must be able to lift 20 kg
• Must have a valid G driver's license
• ITIL foundation, Agile and Scrum knowledge is an asset;
• Self-starter able to work with minimal supervision
• Maintains composure in demanding or stressful situations
• Strong knowledge/experience of the most current released version of Microsoft Office and related Microsoft Office Automation product, Microsoft Operating Systems (Server & workstation), Microsoft Servers, Security Products, Exchange, VPN, Power Shell and VB scripting etc.)
• Must possess strong analytical and troubleshooting skills and demonstrated ability to make decisions
• Adept at learning new technologies (VDI, SCCM) and in integrating them into the current IT processes and landscape
• Excellent written and verbal communication skills; the ability to listen effectively, react appropriately to feedback and construct an effective working environment
• Ability to deal/respond positively to complaints, problems and sometimes negative and emotional behaviour from customers;
• Ability to embrace change with positivity and enthusiasm
• Good organizational and time management skills with ability to manage multiple priorities in a fast paced and continuously changing environment.
• Team Player qualities: integrity, accountability, adaptability and motivation


Experience
• 5 + Years' General customer service experience
• 3 + years' in a technical customer support position
• Prior experience in the pharmaceutical or regulated industry is an asset.

At Apotex, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported.

Apotex offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.