Client Service Delivery Coordinator

2 days ago

Toronto, Canada McCarthy Tetrault Full time

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.


This position can be based out of Toronto, Calgary, or Vancouver. McCarthy Tétrault employees benefit from a hybrid work environment.

Our Client Service Delivery ("CSD") team focuses on market strategy and service delivery innovation to ensure the needs of our clients are always top of mind. Our team plays an integral role in advancing the firm's ambitious legal innovation strategy.


As a Client Service Delivery Coordinator, you will be:

  • Assisting with the pricing and service-delivery related aspects of pitches and proposals.
  • Developing Alternative Fee Arrangements ("AFAs") and budgets for clients across all offices.
  • Developing template budget and project management tools for different matter types, and fee data analytics and other pricing tools to streamline the budgeting process for client matters.
  • Carrying out matter profitability analysis in relation to historical, existing, and potential matters.
  • Promoting various service delivery efficiency initiatives, including in relation to alternative staffing approaches, the use of technology tools for different legal processes, and the reengineering of legal services.
  • Supporting and leading various projects, including:
  • Supporting the Directors and Managers of the Client Service Delivery ("CSD") team to devise more streamlined client service processes and identify opportunities for automation and technology.
  • Analyzing, modeling, organizing and storing information to support legal service delivery innovation, including the development of pricing data analytics to be used for the development of client fee estimates and alternative fee arrangements.
  • Helping service delivery innovation projects meet schedules, business and budget objectives.
  • Working directly with Directors and Managers of the CSD team to identify existing and emerging client and lawyer feedback.
  • Developing an understanding of new legal technology and identify ways that processes and technology can be used to solve client and lawyer requests.
  • Working with other members of the CSD team to design and build client solutions.

As our ideal candidate, you will distinguish yourself by the following profile:

  • Completed post-secondary education in the field of Business Administration, Economics, Statistics or a related field.
  • Relevant work experience within a legal or professional services organization is preferred.
  • Professional maturity including tact and discretion.
  • High aptitude for quantitative tasks, including financial analysis.
  • Ability to provide excellent and timely service to clients and colleagues by understanding their needs and using available resources.
  • Ability to work effectively with others by being flexible, respectful, communicating clearly, and proactively sharing knowledge and offering assistance.
  • Demonstrates relevant expertise, critical thinking skills and initiative to consistently deliver quality work.
  • Walks the talk, respects individual differences, and supports the Firm's interests.

As a member of the McCarthy team, you will have access to:

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
  • Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity and inclusion.
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

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