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Help Desk Analyst

3 months ago

Vancouver, Canada Targeted Talent Full time

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

  • Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
  • Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
  • Supporting MS Office 365
  • Supporting Microsoft Teams environments
  • Supporting Virtual Desktops (VMware)
  • Supporting Adobe Acrobat DC
  • Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
  • Maintaining hardware inventory, asset database and systems documentation
  • Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
  • Re-installing/imaging desktops and laptops as needed
  • Installing, configuring, desktop and network printers
  • Assisting with security-related updates or patches
  • Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
  • Performing other duties as assigned

Requirements:

  • Diploma in Computer Science/Engineering or equivalent experience.
  • 1 to 3 years of experience in a technical support or IT customer service environment.
  • Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
  • CompTIA certified candidates will be given preference
  • Detailed oriented, superior problem solving and troubleshooting ability
  • Commitment to customer satisfaction through planning follow-up
  • Excellent communication and customer service skills
  • A proven track record of working with users at various ability levels
  • The ability to use good judgment and multi-task within an ever-changing environment
  • Experience in a 24×7 environment delivering high availability or mission-critical applications
  • A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

  • Competitive salary
  • Paid vacation
  • Health and dental benefits
  • Flexible work arrangements
If this sounds like the right fit, please click and apply to this posting.