Compliance Officer and Ombuds Person

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.  

If you have a passion for governance, are a solution-oriented partner for the business, a strong communicator, and care about our customers, we would love to hear from you.

Zurich Canada is currently looking for a Compliance Officer and Ombuds Person to join our Compliance team. 

Reporting to the Chief Compliance Officer, Canada, you will assist the first line management in promoting an ethics-based culture and deliver practical solutions as well as guidance and training. You will drive compliance analytics, enable innovation and initiate the business advisory of new projects, tools and systems across various lines of business. You will help to identify and manage Compliance Risks through Compliance Risk Assessment and Compliance Reviews. And you will implement policies, processes and controls related to the Compliance Risk Universe.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.  

This is a Hybrid role.

• Evaluate business activities (e.g. proposition management, customer facing conduct, customer service and complaints) to assess compliance risk. 
• As an Ombuds Person your role is to ensure that complaints are handled impartially and that people/organizations follow laws, regulations, or policies fairly.
• Building, maintaining, and developing expertise across compliance risk areas including fair treatment of costumers, financial crime including, anti-bribery, anti-corruption, trade, and economic sanctions and data privacy.  
• Contribute to regular awareness campaigns reminding employees of the respective Group Policy and how they can report a violation or a concern. 
• Advise and support first line of defense with regard to the adoption of Compliance Policies. 
• Conduct Assurance Reviews, identify gaps and define actions in collaboration with the business.
• Share assurance activities’ results and agree on actions with management and other relevant stakeholders and follow up with business on agreed improvement actions. 
• For compliance oversight maintain GRC log on each of the matters subject to reporting to local regulatory authorities. 
• Provide input to the annual compliance risk assessment to satisfy minimum internal and external regulatory requirements and validate assessment results with management, governance committees and regional Compliance. 
• Review Compliance strategy and determine if it is aligned with business strategy, legal requirements and trends. Identify areas not aligned and bring to Compliance leadership. 
• Promoting Ethic Based Culture, implementing training and awareness activities and provide management with relevant metrics. 
• Assess new laws and trends and their applicability and implementation to Zurich’s operations in the jurisdiction, in alignment with Legal, in order to ensure that the Compliance Risk Universe are fully identified and managed. 
• Advise the first line of defense with respect to policies (i.e. their adoption, development, implementation and maintenance), practical guidance, training, relevant controls, and processes for mitigation of risks within the Compliance Risk Universe. 
• Provide information to management to support its regulatory relationship management regarding topics from the compliance risk universe thereby upholding the organization’s public image. 
• Identify and interact with internal stakeholders to further comprehend the functional mandates and ensure functional involvement in matters of relevance. 
• Ensure that relevant stakeholders are informed, understand and support Compliance activities and prioritization. 
 

What you bring to the table: 

 Required:

• Bachelor’s Degree in Law and 6 or more years of experience in governance-related business functions, compliance, internal audit, legal, or risk areas.

OR

• High School Diploma or Equivalent and 8 or more years of experience in governance-related business functions, compliance, internal audit, legal, or risk areas.

OR

• Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of governance-related business functions, compliance, internal audit, legal, or risk areas.

AND

• Experience with market conduct examination process and procedures
• Knowledge of national/local compliance laws and regulations

Preferred:

• Five years of experience in compliance, audit, consulting, or regulatory management initiatives in the finance industry or in a related field. 
• Complaints Handling experience.
• A post-secondary degree in a related discipline. 
• Working knowledge of the insurance industry, financial services and compliance operations, ideally Knowledge of the Commercial Lines Insurance Market .
• Bilingualism in English and French is an asset.
• Good Knowledge of local legal requirements and procedures.
•Strong Oral and Written communications skills.
•Management, agile working, data analytics skills are beneficial 

Verbal and written proficiency in the English language is required in order to facilitate communication with internal and external key stakeholders located outside of Quebec.
 

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.

We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core

business of insurance, we must also give back to our communities through our talent, time and resources.

We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.
 

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com