Concierge- Casual

4 weeks ago

Toronto, Canada Minto Group Full time

Concierge- Casual
Toronto, Ontario

Build your future at Minto

Since 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

In this role, you will:

  • Greets and acknowledges residents and guests;
  • Demonstrates good listening skills, asks questions to clarify;
  • Screens and co-ordinates access for visitors, contract and service people;
  • Maintains up to date and accurate information on current events, local services and attractions;
  • Receives and coordinates deliveries for guests;
  • Books meeting rooms when required;
  • Maintains coffee station in lobby;
  • Assists in parking and retrieving cars;
  • Assists guests with luggage, parcels etc.;
  • Accepts laundry valet and delivers it to guest;
  • Monitors all video, alarm and communication systems;
  • Monitors premises to ensure building is safe and secure;
  • Performs and carries out emergency procedures as required;
  • Verifies all visitors prior to entrance;
  • Monitors traffic outside of building, entrance and garage ;
  • Maintains log books of activities, maintenance requests, problems and key distribution;
  • Ensures front desk/work area is neat and tidy at all times;
  • Reports complaints and service breakdowns;
  • Reports all guest comments and suggestions;
  • Ensures Minto Customer Service Standards are implemented at all times;
  • Keeps immediate manager aware of any difficult issues;
  • Other duties within the scope, spirit and purpose of the job, as requested by management.

We would like you to have:

  • High School is an asset.
  • A minimum of one to two (1-2) years of work experience is required.
  • Bilingualism is an asset
  • Effective Communication skills- listening, written and verbal
  • Customer Service oriented
  • Collaborative and Team Player
  • Microsoft Office (Word, Excel and PowerPoint), Outlook
  • Problem Solving skills
  • Good Judgment
  • Interpersonal skills
  • Initiative and creative
  • Attention to detail

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.

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