Delivery Analyst

4 weeks ago

Toronto, Canada CMiC Full time

Computer Methods International Corp. (CMiC) is a Software Development firm specializing in enterprise financial and cost management systems designed for the Construction and Engineering industries.

About CMiC

CMiC is the leading provider of complete, integrated and advanced enterprise level software solutions for construction and capital projects. For nearly four decades, CMiC has partnered with the largest and most technologically progressive AEC firms and capital project owners in North America, gaining detailed insight into the unique business needs of the industry. From that experience, CMiC has created CMiC Open Enterprise v10, the most advanced construction and capital project software solution ever developed. Combining an incredibly flexible technological infrastructure with a philosophy of total integration, CMiC Open Enterprise v10 lowers costs, improves productivity and increases interoperability.

Job Overview

The Delivery Analyst is the key liaison between our customers and CMiC in ensuring quality business requirements and timely delivery of solutions meeting business expectations. The role also ensures that IT communications target appropriate audiences, and provide information relevant to business impacts.

Duties and responsibilities (may include, but are not limited to, the following):

  • Prepare program files for distribution to customers.
  • Review questions and reported problems by the customers.
  • Test scenarios that replicate client issues and investigate root causes.
  • Perform program and/or data fixes.
  • Act as point-of-contact for customers.
  • Manage customer timeline expectations for resolving their issues.
  • Participate in project and team meetings interacting and collaborating with team members as required.
  • Prepare standard SVN Hot Fixes, Go live and Custom HF.
  • Participate in Patch process.

Requirements

  • College/University Degree - preferably in Computer Science, Electrical/Software Engineering, Math/Physics (Computer Sc. stream), Business Management or equivalent experience.
  • Strong attention to detail and excellent analytical problem-solving skills.
  • Previous experience with any of the following - Oracle 10g/11g, PL/SQL and SQL,Oracle Forms and/or JDeveloper would be an asset.
  • Basic accounting skills, System Development Life cycles (SDLC), Quality Assurance and knowledge of Enterprise Systems.
  • Previous technical support experience or customer service experience.
  • Excellent written and oral communication skills.
  • Previous industry experience with Construction, Professional Services, Information Technology or other firms is preferred.
  • Understanding of Payroll systems would also be an asset.

Benefits

  • Competitive benefits Package (including Health & Dental benefits)
  • Paid vacation and personal days
  • Townhall meetings where all employees are encouraged to participate in open discussions
  • Located on York University's campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
  • Outdoor lunch space, including picnic tables
  • An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ's, and more)
  • Health and Wellness focus including virtual yoga classes and wellness webinars
  • RRSP Matching Program after 2 years of employment
  • Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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