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Service Advisor

3 months ago

Winnipeg, Canada crownautogroup Full time

Service Advisor

Crown Toyota

Job Type: Full-time



We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada's Best Managed Companies and one of Aon Hewitt's Best Employers Platinum level while providing exceptional service to clients.

We have a great opportunity for a Service Advisor to join our team in a company and industry with great growth opportunities.

As a service advisor you will guide customers through their vehicle servicing experience, listening to their concerns and educating customers on how to properly maintain their vehicle.

We offer a competitive performance-based salary and encouraging team environment, as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.

After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs and assess and advise customers on repair and maintenance work.

Additional Crown Auto Group Employee Benefits:

  • Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
  • Discounted fitness membership
  • Associate Referral Bonus Program
  • Career advancement- most of promotions are from within the company
  • Access to Perkopolis. (Canadas leading corporate concierge discount service)

Responsibilities:

  • Greet customers warmly as they enter the service drive
  • Perform vehicle walkarounds with customer
  • Review vehicle history, open recalls and recommended maintenance with customers
  • Listen to customers concerns and act as a liaison between the customer and the technician
  • Provide customers with timely updates on their vehicle through text, email and phone and prepare accurate estimates of costs
  • Explain all completed work and charges to customers when they arrive and book their next maintenance appointment
  • Follow up with customer to build repeat business


Requirements:

  • 1-3 years of automotive experience (preferred)
  • Valid Driver's License
  • Excellent written and verbal communication skills
  • Effective time management skills
  • Great customer service and listening skills
  • Detailed oriented
  • Demonstrates CROWN Auto Group's CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude
  • Other languages spoken considered an asset

CROWN AUTO GROUP is an equal opportunity employer We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to requests for accommodations.