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Sr Manager, Technology Delivery

3 months ago

Canada, CA Techtronic Industries Canada Inc. Full time

Sr Manager, Technology Delivery page is loaded Sr Manager, Technology Delivery Apply locations Toronto Headquarters time type Full time posted on Posted 3 Days Ago job requisition id R55828

At TTi, people come for the opportunity and stay for the culture

Job Description Summary

POSITION TITLE: Sr. Manager, Technology Delivery
REPORTS TO: Director, Information Technology
LOCATION: Toronto Head Office (in-office)
BAND LEVEL: L6

Job Description:

TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our customers have access to leading brands such as Milwaukee, RYOBI, and Hoover.

Location: Toronto Head Office

Position Description

Techtronic Industries Canada Inc. is looking to hire a Sr. Manager of Technology Delivery that will report to the IT leader for our Canadian organization. This role will be the single point of contact of entry and engagement for all business enabling technology services across all TTI Canada’s business units.

The Sr. Manager is responsible for the collection, prioritization, reporting and delivery of technology solutions to enable and improve planned business outcomes. This leader is also accountable for the continuous improvement and delivery of end-user technologies and processes across all TTI Canada’s operating locations. A component of the role will include mentorship and development of junior staff members towards business outcome enabling thought processes.

The successful candidate will bring exceptional project organization skills, strong visual articulation of key metrics, ability to relate technology actions to business outcomes, and management skills to motivate and develop others.

What You Will Do

  • Collaborate with and influence key business stakeholders to help achieve business priorities more effectively and efficiently through technology solutions

  • Organize the existing pipeline of business and technology initiatives

  • Continuously groom the initiative backlog to ensure alignment with high value business priorities

  • Produce and manage detailed technical and project implementation plans

  • Report on key initiatives to relevant stakeholders

  • Maintain an ongoing cadence with functional leaders in the business to understand their needs and work to deliver creative technology solutions

  • Maintain and enhance current technology capacity plan to efficiently articulate IT working priorities and coordinate with project delivery demands

  • Organize and publish existing dashboards and develop new KPIs to articulate technology delivery health to communicate and manage business expectations

  • Measure and track the value of outcomes being delivered in the initiative pipeline

  • Support IT strategy and vision by executing on defined priorities across the 5 IT pillars with a focus on business enablement

  • Evaluate existing business applications and create opportunities for optimization and standardization to Enterprise-grade solutions and platforms

  • Collaborate with our extended TTI teams across North America and globally as necessary to achieve synergies across end-user technology and business optimization outcomes

  • Develop and elevate the skillsets and capabilities of IT team members supporting the technology processes and delivery under this capability

  • Travel may be required

What You Will Bring

  • Demonstrated success in program management delivering high business value

  • Strong change management skills to influence and demonstrate value across IT and business functions; ITIL Change Management certification would be an asset

  • Strong organizational and prioritization skills to balance project demands with operational needs

  • Ability to understand technical requirements and translate these into business solutions understood by various audiences

  • Experience with end-user technologies and processes to ensure our business is optimally leveraging technology to stay productive and efficient

  • Strong communication skills (English written and verbal) including creating visualizations to articulate project health, status and measured KPIs

  • Certification in Project/Program Management such as PMP, PgMP

  • Experience with project and program management tools; MS Project, Jira preferred

  • Experience with reporting and visualization tools; MS Power BI, MS PowerPoint preferred

  • Familiarity with Service Management tools; ServiceNow preferred

  • Experience with implementing new tools, techniques, methodologies and principles that will increase IT and business effectiveness, productivity and operational efficiency

  • Strong process-oriented thinking with working knowledge of ITIL processes or Six Sigma methodologies an asset

What You Will Get

  • Competitive base salary and bonus structure

  • Health Benefits Coverage, including $500 annual Wellness Program

  • Registered Retirement Savings Plan with Employer Matching Contributions

  • Paid time of and employee discount programs

  • Employee recognition and incentive programs, plus award-winning culture

About TTI Canada
TTI is where culture meets opportunity. We are fast paced, our team is highly energetic, and we reward innovative thinking. We provide a multifaceted training program and hands-on field experience that will stimulate, challenge, and reward you TTI is a place to explore your potential, where wins are celebrated, and leaders are visible and accessible.

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

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