Scheduler

3 weeks ago

London, Canada Senior Homecare By Angels Full time

Are you a scheduler who is seeking a rewarding new role?
Apply today to join the growing team at Senior Homecare by Angels in London, Ontario

POSITION PURPOSE: The Scheduler is responsible for coordinating services between clients and caregivers, implementing schedules, ensuring adequate staffing and maintaining continuity of care to best meet the needs of the clients. This is a full time position. Monday – Friday 8:30 - 5

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned from time to time as necessitated by the business demands.

  • Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
  • Maintain computer schedules and ensure timely data entry for clients and caregivers.
  • Contact clients and caregivers regarding day-to-day scheduling changes.
  • Regularly update the direct supervisor about open shifts after making an exhaustive effort to staff the shifts.
  • Generate timely reports on caregiver supply and demand for direct supervisor.
  • Communicate and refer appropriate matters to the Director for direction.
  • Perform general office duties, including but not limited to, word processing, filing, reception and telephone services.
  • Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
  • Maintain absolute confidentiality of all information pertaining to employees, clients and client's families.
  • Demonstrate dependability and reliability.
  • Maintain professionalism; provide support and encouragement to the caregiver team.
  • Maintain regular, predictable attendance.
  • Perform other functions as deemed appropriate by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS:
  • Previous experience scheduling for a home care agency.
  • Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.
  • Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing.
  • Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
  • Must have a great telephone voice and manners.
  • Must be well organized and able to prioritize
  • Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while managing interruptions.
  • Work independently and proactively with a minimum amount of direction and/or supervision.
  • Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
PHYSICAL/ENVIRONMENTAL DEMANDS:
  • Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
  • Must be able to lift at least 25 lbs., if working with clients.
  • Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet the requirements of this.
  • Must be able to properly operate office equipment.
  • Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.
  • Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy.

About Senior Homecare by Angels:
Senior Homecare by Angels in London is a locally owned and operated agency that provides much needed non medical support and companionship to aging adults and the disabled. Our dedicated team of professional caregivers provide a level of in home care and social support that can not be matched by traditional nursing homes and assisted living facilities. We accomplish this by providing quality one-on-one care in our clients home and assisting with vital tasks such as meal preparation, fall prevention, and respite care.

Our office serves clients in London, ON and the surrounding communities.

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