Claims Manager

4 weeks ago

Dartmouth, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, youâre bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you areâ here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. Itâs our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Weâre looking for a Claims Manager, Property to join our growing team 

As a Claims Manager, you will have a significant impact on the achievement of overall objectives for the Atlantic Property team. You will work collaboratively with Atlantic Claims leaders to ensure quality claims management is in line with company standards. The successful candidate will also be responsible for driving employee engagement, efficient and effective work processes, quality service, effective indemnity and legal expense control, proper reserving practices, creating operational efficiencies and delivering on Key Performance Indicators (âKPIsâ).

This is a full-time permanent opportunity available in our Dartmouth, NS, Dieppe, NB or St. John's, NL offices, with regular travel throughout Atlantic Canada.

What youâll do here: 

  • Create and communicate vision for the teams to support Atlantic Property objectives, while engaging employees and delivering outcomes.
  • Lead and motivate a large team of employees, including Unit Claims Managers and Consultants.
  • Oversee the recruitment and development of employees. 
  • Establish and refine best practice workflows.
  • Prepare and follow up on operational budgets by setting expense ceilings in line with targets.
  • Develop and implement strategies and tactics to achieve our overall KPIs and targets.
  • Enforce Workforce Plan/Schedule by identifying the need for resources required to maintain set service levels and productivity benchmarks.
  • Ensure adjusters maintain quality work standards by managing results, both on a quantitative and qualitative level; ensure Closed File Review and Interval File Review compliance and create action plans as required. 
  • Make decisions concerning loss reserves and claims payments in line with standards.
  • Participate actively in strategic projects and present to senior executives. 

What you bring to the table:

  • University degree or any combination of training and experience deemed relevant for the role
  • 5+ years management experience 
  • 7-10 years of claims experience and/or related industry experience preferred
  • Claims adjuster license is required
  • Proven leadership skills and excellent communication skills
  • CIP (Chartered Insurance Professional) preferred
  • Strong knowledge of property insurance and policy applications
  • Bilingual English and French is considered an asset

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid

#LI-MS1

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success

  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

  • An extensive flex pension and benefits package, with access to virtual healthcare

  • Flexible work arrangements

  • Possibility to purchase up to 5 extra days off per year

  • An annual wellness account that promotes an active and healthy lifestyle

  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

  • Inspiring leaders and colleagues who will lift you up and help you grow

  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. Weâll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

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