Customer Experience Specialist and Online Chat

4 weeks ago

MontrÃal, Canada Randstad Canada Remote Work Freelance Full time
We are seeking a dedicated and adaptable individual to join our team as a Customer Experience Specialist specializing in online chat, email, and phone support for the fashion industry.

In this role, you will be responsible for delivering exceptional customer service to our clients through various channels, including online chat, email, and phone calls.

The ideal candidate will have a passion for fashion, strong communication skills, and the ability to provide personalized support to our customers.

Position: Customer Experience Specialist (Online Chat, Email, Phone) - Fashion Industry
Salary: $18-22 per hour (based on experience)
Schedule: Availability to work Monday to Friday from 8 AM to 6 PM Saturday from 8:00 am to 05:00 pm
Status: Hybrid mode (4/1)

Schedules will be communicated in advance.

Advantages
Exciting and Dynamic Work Environment
Strong Possibility of Permanent Employment
Easily Accessible via Public Transport
Stylish and Inviting Workspace
Continuous Learning and Technology Development Opportunities

Responsibilities
Provide prompt and professional support to customers through various channels, including online chat, email, and phone, addressing inquiries, orders, and product information.
Manage customer accounts and inquiries, ensuring high satisfaction levels and timely issue resolution.
Engage proactively with customers to understand their preferences and offer personalized solutions.
Collaborate with internal teams to coordinate order fulfillment and ensure a seamless customer experience.
Stay updated on industry trends and product knowledge to provide accurate and relevant information to customers.

Qualifications
Previous experience in call center or customer service, preferably in the fashion industry.
Strong communication skills in English and French, both written and verbal.
Ability to multitask and prioritize in a fast-paced environment.
Familiarity with online chat platforms, email systems, and phone support.
Availability to work Monday to Friday from 8:00 AM to 6:00 PM and Saturdays from 8:00 AM to 5:00 PM.

Summary
If you are passionate about fashion and customer service and have experience in online chat, email, and phone support, we would love to hear from you Contact us at the following email addresses to apply:

Karen.leiton@randstad.ca
vanessa.lavoie@randstad.ca

Additionally, if you know anyone who might be interested in similar positions or currently seeking employment, please feel free to provide them with our contact information. We are eager to assist them

Job Title
Customer Experience Specialist and Online Chat

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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