Workforce Real-Time Specialist CRC Nespresso

4 days ago

MontrÃal, Canada Randstad Canada Full time
**Join Our Team as Workforce Real-Time Specialist **

We are currently hiring a Workforce Real-Time Specialist support for the Nespresso call center located in Montreal.

At the heart of the operations, the Workforce mission is to support the CRC to successfully meet its performance targets while optimizing the utilization of resources to drive sustainable and cost efficient operations and to ensure Best in Class Customer Satisfaction.

If you're ready to join a dynamic team and make a meaningful impact on our customer service operations, apply now

**Location:** Montreal area
**Schedule:** Full-time, with flexibility and some in-office work required
**Availability:** Wide hourly availability and weekends required initially

Don't miss out on this exciting opportunity
Apply today to become part of our dedicated team

Advantages
Benefits
A full-time position 40 hours per week
Flexible scheduling options, including wide hourly availability and weekends
A competitive and progressive salary starting at 25$/ hour
Corporate discounts from Nespresso
Weekly pay
Access to group rates with our partner for insurance
Competitive salary and benefits package
Opportunities for career advancement and professional development
Collaborative and supportive work environment
Initial training provided, with ongoing support and mentorship

Responsibilities
Partners with organizational leaders and business users to identify areas of process improvement and recommends solutions through automation and applying lean concepts.
Analyzes business processes and procedures to identify and develop strategies to improve efficiency and cross-functional collaboration within the business.
May perform analytics or conduct business reporting to support organizational initiatives through working knowledge of organizational data and processes.
Solicit input and feedback from individuals and groups that directly utilize the business process to ensure that all nuances of the business needs are covered and considered in the solution.
Compile and analyze statistical data
Perform data gathering, root cause analysis and performance trending
Monitor efforts to resolve issues and track progress
Spot areas for improvement to enhance efficiency
Update and maintain documentation on process improvements and process performance
Develop & implement standard work

Qualifications
Bilingual French and English
5 years of experience in business operations management preferably in a Contact Centre (voice, inbound and outbound, chat, email, SMS and social media) solution design and implementation of new digital touchpoints.
Proven experience in business analytics within a contact centre operation or at least three years of experience in a similar role.
Ability to generate insights & present effective data-driven business recommendations to various stakeholder groups.
Data management and analytics technologies including speech analytics processes and dashboarding practices is an asset Strong experience in Partnership Management/3rd Party Management Excellent interpersonal and communication skills Project Management in a matrix organization
Proven ability to manage change and implement process improvements Experience of working with High end/luxury/ premium brands would be an advantage Insight
Excellent analytical and problem-solving skills and keen attention to detail
Outstanding written and oral communication abilities
Creative and innovative thinker
Clear and logical thinker
Diligent and meticulous
Adjusts to change, being flexible, versatile and cooperative.
Experience with business process improvement.
Intermediate/Advanced level of MS Office, specifically Excel
Good time management and organization skills
Strong interpersonal capabilities and ability to work cross-functionally with other leaders.
Knowledge of Lean Six Sigma (is a plus)

Summary
Work Schedule:
Monday to Thursday 11am to 8pm
Friday and Saturday Off
Sunday From 9am to 5pm
Able to work remotely/Hybrid, 2 days/week at the office
(You must have a high speed internet connection )

#RN1

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

  • Real estate accounting clerk

    1 month ago

    Montréal, Canada Randstad Canada Full time

    We are seeking a Real estate accounting clerk to provide support in various accounting capacities, encompassing the processing and upkeep of tenant documentation, handling rental payments, and managing property-related invoices for payment. This role involves meticulous attention to detail and effective organization to ensure smooth operations within the...

  • Bilingual Customer Relations Specialist-Hybrid

    1 month ago

    Montréal, Canada Randstad Canada Full time

    Calling all Bilingual Customer Relations Specialists in Montreal !We are seeking a dedicated individuals to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid /Remote position and the salary is $49,190 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be...

  • Bilingual Customer Relations Specialist-Hybrid

    4 weeks ago

    Montréal, Canada Randstad Canada Full time

    Calling all Bilingual Customer Relations Specialists in Montreal !We are seeking a dedicated individuals to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid /Remote position and the salary is $49,190 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be...

  • Bilingual Customer Relations Specialist-Hybrid

    1 week ago

    Montréal, Canada Randstad Canada Full time

    We are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid position and the salary is $49,190 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming...

  • Bilingual Customer Relations Specialist

    1 month ago

    Montréal, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    4 weeks ago

    Montréal, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Senior SEO Specialist

    1 month ago

    Montréal, Canada Randstad Canada Full time

    We are seeking a talented bilingual Senior SEO Specialist to join the digital marketing team of one of our clients located in Montreal.Under the guidance and collaboration of the Marketing Director, the senior SEO specialist is tasked with developing, implementing, and overseeing the comprehensive SEO strategy. This role plays a pivotal role in enhancing the...

  • Senior SEO Specialist

    4 weeks ago

    Montréal, Canada Randstad Canada Full time

    We are seeking a talented bilingual Senior SEO Specialist to join the digital marketing team of one of our clients located in Montreal.Under the guidance and collaboration of the Marketing Director, the senior SEO specialist is tasked with developing, implementing, and overseeing the comprehensive SEO strategy. This role plays a pivotal role in enhancing the...

  • Remote Hybrid Bilingual Customer Relations Specialist

    1 month ago

    Montréal, Canada Randstad Canada Full time

    Embrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown Montreal office for one day.We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...

  • Remote Hybrid Bilingual Customer Relations Specialist

    4 weeks ago

    Montréal, Canada Randstad Canada Full time

    Embrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown Montreal office for one day.We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...

  • Marketing Automation Specialist

    1 month ago

    Montréal, Canada Randstad Canada Full time

    We're in search of an adept Marketing Automation Specialist to join our client's marketing team in Montreal. This role is tailor-made for professionals well-versed in first-party data management, email marketing strategies, and customer data platform automation. The chosen candidate will spearhead the planning, implementation, and optimization of the client...

  • Marketing Automation Specialist

    4 weeks ago

    Montréal, Canada Randstad Canada Full time

    We're in search of an adept Marketing Automation Specialist to join our client's marketing team in Montreal. This role is tailor-made for professionals well-versed in first-party data management, email marketing strategies, and customer data platform automation. The chosen candidate will spearhead the planning, implementation, and optimization of the client...

  • Customer Experience Specialist and Online Chat

    5 days ago

    Montréal, Canada Randstad Canada Remote Work Freelance Full time

    We are seeking a dedicated and adaptable individual to join our team as a Customer Experience Specialist specializing in online chat, email, and phone support for the fashion industry. In this role, you will be responsible for delivering exceptional customer service to our clients through various channels, including online chat, email, and phone calls. The...

  • Bilingual - Patient Care Specialist - CASEWORKER

    1 month ago

    Montréal, Canada Randstad Canada Remote Work Freelance Full time

    Change someone’s life – help patients get the medication they need! **REMOTE**Are you looking for an opportunity to:-Play an essential role in supporting with life-limiting or persistent medical conditions?-Work in an office environment with a passionate, energetic team?-Join a leader in the specialty pharmacy space?We are recruiting a Patient Care...

  • Bilingual - Patient Care Specialist - CASEWORKER

    4 weeks ago

    Montréal, Canada Randstad Canada Remote Work Freelance Full time

    Change someone’s life – help patients get the medication they need! **REMOTE**Are you looking for an opportunity to:-Play an essential role in supporting with life-limiting or persistent medical conditions?-Work in an office environment with a passionate, energetic team?-Join a leader in the specialty pharmacy space?We are recruiting a Patient Care...

  • Customer Experience Specialist and Online Chat

    4 weeks ago

    Montréal, Canada Randstad Canada Remote Work Freelance Full time

    We are seeking a dedicated and adaptable individual to join our team as a Customer Experience Specialist specializing in online chat, email, and phone support for the fashion industry. In this role, you will be responsible for delivering exceptional customer service to our clients through various channels, including online chat, email, and phone calls. The...

  • Customer Experience Specialist and Online Chat

    4 weeks ago

    Montréal, Canada Randstad Canada Remote Work Freelance Full time

    We are seeking a dedicated and adaptable individual to join our team as a Customer Experience Specialist specializing in online chat, email, and phone support for the fashion industry. In this role, you will be responsible for delivering exceptional customer service to our clients through various channels, including online chat, email, and phone calls. The...

  • Bilingual Customer booking Specialist

    1 month ago

    Montréal, Canada Randstad Canada Full time

    Do you have a background in import/export, freight forwarding or logistics? Are you a problem solver at heart that will do the extra mile for customers? Do you want to be part of a leader in global shipping? If yes, we have an amazing opportunity for you! This worldwide company is based in an easy access area of Westmount and is looking to hire a...

  • Bilingual Customer booking Specialist

    4 weeks ago

    Montréal, Canada Randstad Canada Full time

    Do you have a background in import/export, freight forwarding or logistics? Are you a problem solver at heart that will do the extra mile for customers? Do you want to be part of a leader in global shipping? If yes, we have an amazing opportunity for you! This worldwide company is based in an easy access area of Westmount and is looking to hire a...

  • Bilingual Customer Relations Specialist

    1 month ago

    Montréal, Canada Randstad Canada Full time

    Welcome to the frontline of exceptional service! Are you ready to turn your passion for helping others into a rewarding career opportunity?Are you ready to take your customer service skills to the next level while enjoying the flexibility of working from home? Look no further!! As a Bilingual Customer Service Specialist, you'll have the chance to work from...