Bilingual Insurance Advisor, Full Time New Graduate
2 weeks ago
Please note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare.
YOUR NEXT STEPS AS NEW GRADUATES
From classroom to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.
If you’re looking for a company that takes care of its people — full time and part time alike — and has a track record of doing big things, get ready to love it here.
Start date: September 2024 (an earlier start date can be negotiated)
Duration: Full Time Permanent Position
What can you expect in this role?
- Answering customer questions about our products. As we are an omnichannel call center, you should be comfortable answering the phone, chat, or email.
- Strive for first call resolution.
- Work with other departments, as required, to respond to client issues quickly and efficiently.
- Continuously gain knowledge about our products, because no matter how much training you take, you will always have to learn to provide impeccable service to our customers.
- Meet our quality assurance requirements, such as follow-up calls and survey feedback to our customers.
- We also consider productivity or hourly interactions, to ensure that our customers' calls are answered in a timely manner.
What do you bring to the role?
- You must be fluently bilingual (in French and English) and be able to respond to customer inquiries in both languages.
- Recently graduated from a college or university degree program in the last 2 years
- You hold a valid license from the AMF in personal lines insurance, OR have successfully completed your exams. We will support you with completing the probationary period required for licensing, if applicable. You must also be prepared to meet and maintain your license requirements, through continuing education or CIP courses.
- It helps if you’ve done this before, so if you have one year or more of experience in customer service where you were known to be a top producer and left a trail of smiling, happy customers, we want to speak to you If you have but, for less than a year, then it’s probably best if you get more experience. We will still be here when you are ready.
- We want people that don’t think working in customer service is anything less than an amazing job, that it is an extremely important part of a company’s success and is a highly respected role.
- Must obtain your Ontario insurance license (OTL) during the first two years of employment (training included)
- Previous experience working in an inbound call center and/or retail store would be considered a bonus. It would be considered a plus if you have experience supporting an online, digital company.
- We use computers and other technology to do our jobs. You must be comfortable with various forms of technology and be web-savvy.
- A lot changes around here and there is a lot to learn so, you must have a proven ability to shift and pivot as the business requires.
- You need to be skilled at de-escalating customer’s concerns and problem solving to reach a resolution.
-
Montreal, Quebec, Canada Definity Careers Full timePlease note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare. YOUR NEXT STEPS AS NEW...
-
Montreal, Quebec, Canada Definity Careers Full timePlease note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare. YOUR NEXT STEPS AS NEW...
-
Montreal, Canada Definity Financial Corporation Full timePlease note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare. YOUR NEXT STEPS AS NEW...
-
Montreal, Canada Definity Financial Corporation Full timePlease note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare. YOUR NEXT STEPS AS NEW...
-
Montreal, Canada Definity Financial Corporation Full timePlease note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare. YOUR NEXT STEPS AS NEW...
-
Bilingual Advisor, Life Insurance
2 weeks ago
Montreal, Canada Empire Life Full timeBilingual Advisor, Life Insurance Location: Hybrid, Quebec Empire life is looking to hire a Bilingual Life Insurance Advisor to join our Retail Distribution team! The Advisor with Empire Connect promotes client retention and sales by establishing effective relationships with customers, developing financial plans, providing financial advice and...
-
New Client Representative, Group Insurance
2 weeks ago
Montreal, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the opportunity?As the New Client Representative, Group Insurance, you will be the primary contact for Advisors, Sales Representatives and internal partners providing superior sales implementation support and service during the submission process of new client business and adding a new product for existing clients. Must...
-
Customer Success Manager
7 days ago
Montreal, Canada Rival Insurance Technology Full timeWho We AreAt Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation and...
-
Customer Success Manager
7 days ago
Montreal, Canada Rival Insurance Technology Full timeWho We AreAt Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation and...
-
Customer Success Manager
7 days ago
Montreal, Canada Rival Insurance Technology Full timeWho We AreAt Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation and...
-
Advisor Trainee, Advisor Development Program
5 days ago
Montreal, Canada Financière Sun Life Full timeJob Description: **12 month learning contract (educative pilot)About the role and Prospr:Sun Life is offering a brand new opportunity to focus on the clients and use your expertise to provide them with solutions. As a licensed advisor trainee in this role, you will:(more about this learning opportunity...)Provide holistic life, health, and wealth solutions...
-
Implementation Advisor
2 weeks ago
Montreal, Canada CGI Full timePosition Description: Implementation Advisor - Time and Attendance CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. As part of a dynamic team, you will contribute to the success of local businesses! We are proud of our privileged relationships with clients, and their...
-
Financial Security Advisor, Client Care
3 weeks ago
Montreal, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionRemote work available in the following provinces: Quebec, Ontario and New Brunswick.As a Bilingual Licensed Financial Security Advisor, Client Care - Insurance, you will respond with professional and accurate service for all client concerns and escalations Insurance Life & Health. You will be responsible for providing effective...
-
Financial Security Advisor, Insurance
2 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity? We are looking for self-motivated, highly driven and entrepreneurial individuals to join our Field Sales team at RBC Insurance. As an accredited Life & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions....
-
Advisor Trainee, Advisor Development Program
2 weeks ago
Montreal, Canada Financière Sun Life Full timeJob Description: **12 month learning contract (educative pilot) About the role and Prospr: Sun Life is offering a brand new opportunity to focus on the clients and use your expertise to provide them with solutions. As a licensed advisor trainee in this role, you will: (more about this learning opportunity...) Provide holistic life, health, and wealth...
-
Advisor Trainee, Advisor Development Program
6 days ago
Montreal, Canada Financière Sun Life Full timeJob Description: **12 month learning contract (educative pilot) About the role and Prospr: Sun Life is offering a brand new opportunity to focus on the clients and use your expertise to provide them with solutions. As a licensed advisor trainee in this role, you will: (more about this learning opportunity ...) Provide holistic life, health, and...
-
Advisor Trainee, Advisor Development Program
4 days ago
Montreal, Canada Financière Sun Life Full timeJob Description: **12 month learning contract (educative pilot) About the role and Prospr: Sun Life is offering a brand new opportunity to focus on the clients and use your expertise to provide them with solutions. As a licensed advisor trainee in this role, you will: (more about this learning opportunity...) Provide holistic life, health, and wealth...
-
Financial Security Advisor, Insurance
2 weeks ago
Montreal, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the opportunity? We are looking for self-motivated, highly driven and entrepreneurial individuals to join our Field Sales team at RBC Insurance. As an accredited Life & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions....
-
Financial Security Advisor, Insurance
1 week ago
Montreal, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the opportunity? We are looking for self-motivated, highly driven and entrepreneurial individuals to join our Field Sales team at RBC Insurance. As an accredited Life & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions....
-
Bilingual New Business Consultant
3 days ago
Montreal, Canada Sun Life Full timeJob Description : Schedule: Phone shift schedule rotates monthly. Shifts times are: 8am-4pm, 830am -430pm or 10am – 6pm Salary: 55K The Dealer Operations Team is looking for an exceptional, customer-oriented team player who is eager to join a growing, fast paced, challenging environment. The skills required of the successful candidate will ensure...