Customer Success Manager
2 weeks ago
- Develop and optimize customer success strategies to enhance customer satisfaction, retention, and product adoption.
- Lead and develop customer onboarding processes to ensure a smooth and successful transition to our platform from the outset.
- Respond high level product and functionality questions from customers.
- Build and maintain strong relationships with key stakeholders, serving as the main point of contact and trusted advisor.
- Identify and pursue upselling and expansion opportunities to drive growth and enhance customer engagement.
- Collaborate with the product team to relay customer feedback to continuously improve the customer experience.
- Stay informed on industry trends and competitor activities to enhance strategic planning.
- Proven experience in customer success or account management, preferably within the software insurance industry.
- Strong project management skills and a knack for building processes from the ground up.
- Strong preference for bi-lingual candidates in English and French to serve our customer base.
- A proactive problem-solver who thrives in dynamic, fast-paced environments.
- Leading experience or potential to build and lead a high-performing customer success team.
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Customer Success Manager
1 week ago
Montreal, Canada D&A Business Management Solutions Full timeCompany DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market...
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Customer Success Manager
3 weeks ago
Montreal, Canada FLiiP Full timeFLiiP is a fast-growing company offering a flexible, dynamic and stimulating work environment in the field of sport and physical activity. This is your chance to join a company that has already proven its success and is at the dawn of exponential growth.We are looking for a Customer Success Manager who is passionate about the customer experience and will...
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Customer Success Manager
3 weeks ago
Montreal, Canada Management Events Full timeManagement Events , a dynamic B2B growth company, is seeking a passionate Customer Success Manager to join our Dutch team. We connect decision-makers with solution providers globally through exclusive, high-quality events, empowering our clients to maximize their return on investment with our lead generation services. About the Role: In this pivotal role,...
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Director, Customer Success
2 weeks ago
Montreal, Canada Coveo Solutions inc. Full timeThe ChallengeAs a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...
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Customer Success Specialist
21 hours ago
Montreal, Canada Dialogue Full timeYour role as Customer Success SpecialistReporting to the Manager of Client Enablement, Ariane Beaulieu Sirois, the mission of the Customer Success Specialist is to be the trusted advisor and act as the owner of small and midsize business accounts to contribute to the success of Customer Success at Dialogue. The main focus of this role is to identify and...
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Customer Success Coordinator
4 days ago
Montreal, Canada CSA Group Full timeEmployment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500...
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Customer Success Coordinator
2 days ago
Montreal, Quebec, Canada CSA Group Full timeEmployment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...
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Customer Success Intern
3 weeks ago
Montreal, Canada FLiiP Full timeFLiiP is a fast-growing company offering a flexible, dynamic and stimulating work environment in the field of sport and physical activity. This is your chance to join a company that has already proven its success and is at the dawn of exponential growth.We are looking for a Customer Success Intern who is passionate about the customer experience and will...
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Customer Success Coordinator
3 days ago
Montreal, Canada CSA Group Full timeStatut d'emploi: Permanent Type d'heures: À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première...
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Customer Success Coordinator
1 day ago
Montreal, Canada CSA Group Full timeEmployment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...
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Senior Manager, Customer Success – APAC
2 weeks ago
Montreal, Canada CAE Full timeRole and Responsibilities Senior Manager, Customer Success – APAC Reporting to the Director, Product Delivery and Customer Services - APAC - Civil Aviation, the Senior Manager, Customer Success APAC will be responsible for elevating customer satisfaction and generating customer loyalty. The position holder will be responsible for a portfolio of...
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Customer Success Engineer
3 weeks ago
Montreal, Canada Vircom Full timeCompany DescriptionVircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...
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Customer Success Engineer
3 weeks ago
Montreal, Canada Vircom Full timeCompany Description Vircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...
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Customer Success Engineer
3 weeks ago
Montreal, Canada Vircom Full timeCompany Description Vircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...
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Customer Success Engineer
3 weeks ago
Montreal, Canada Vircom Full timeCompany Description Vircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...
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Customer Success Engineer
3 weeks ago
Montreal, Canada Vircom Full timeCompany Description Vircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...
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Customer Success Engineer
2 days ago
Montreal, Canada Vircom Full timeCompany DescriptionVircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...
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Manager, Customer Success
3 weeks ago
Montreal, Canada Dialogue Full timeWhat you’ll be doing : Leading the member support team to deliver a premium member experience, acting as the main intermediary for our members to facilitate a seamless experience with Dialogue Optimizing client needs through various channels and collaborating with the organization for an effective resolution of requests Leading the team to...
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Customer Success Engineer
3 weeks ago
Montreal, Canada Vircom Full timeCompany DescriptionVircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...
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Customer Success Engineer
3 weeks ago
Montreal, Canada Vircom Full timeCompany Description Vircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...