Implementation Advisor

4 weeks ago

Montreal, Canada CGI Full time

Position Description:

Implementation Advisor - Time and Attendance
CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. As part of a dynamic team, you will contribute to the success of local businesses We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over professionals and 60, customers

We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
-Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll
-Never stop growing: Career Opportunities supported by a professional development plan
-Build true partnerships with your teammates, managers and clients.
-Enjoy our work environment recognized as one of the best in the country (Great Place to Work certified)
-As CGI members you will have access to our Share Purchase Plan and will join our Profit Participation Plan as of your first day with us
-We care for our members: Employee Assistance Program, Health and wellness program, Comprehensive Insurance coverage financial assistance for your job-related studies; telemedicine, etc.
-Work-life balance: a flexible weekday schedule.

Your future duties and responsibilities:

The opportunity that awaits you:
We are seeking an experienced Implementation Advisor - Time and Attendance to join our dynamic team. The Implementation Advisor - Time and Attendance will be responsible for managing the successful implementation of our time and attendance module for new and existing clients. This role requires a thorough understanding of time and attendance systems, excellent communication skills and the ability to collaborate effectively with customers and internal teams. On a typical day, here are your responsibilities:
-Client Onboarding: Lead the implementation process for new clients, including requirements gathering, system configuration, and training;
-System Configuration: Configure the time and attendance module to meet the unique needs of each client, ensuring accuracy and compliance with labor laws and regulations;
-Training and Support: Provide comprehensive training to clients on the use of the Time & Attendance module. Offer ongoing support and troubleshooting assistance, as needed
-Project Management: Manage implementation projects from initiation to completion, ensuring timelines and deliverables are met within budget and scope
-Stakeholder Communication: Serve as the primary point of contact for clients throughout the implementation process, fostering strong relationships and addressing any concerns or questions
-Documentation: Maintain accurate documentation of client requirements, system configurations, and implementation activities
-Quality Assurance: Perform testing and validation of the time and attendance module to ensure accuracy, functionality, and compliance with client expectations
-Continuous Improvement: Identify opportunities for process improvement and efficiencies in the implementation process, contributing to the overall success of the team and the organization.

Required qualifications to be successful in this role:

-University degree in human resources, industrial relations, administration, or in a related field or any other combination of studies and relevant experience
-Minimum of 5 years of experience in implementation or support roles, with a focus on time and attendance or workforce management systems
-Strong technical aptitude, with proficiency in Time & Attendance modules
-Excellent project management skills, with the ability to prioritize tasks, manage timelines, and coordinate resources effectively
-Excellent communication skills in French and English, both verbal and written
-Exceptional interpersonal skills, with the ability to build rapport with clients and collaborate with cross-functional teams
-Detail-oriented mindset with a commitment to delivering high-quality results and exceeding client expectations
-Proven ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.

#LI-LG1

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

CSP Project Management

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