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Food & Beverage Supervisor

4 months ago

Gananoque, Canada Hornblower Group Full time
City Experiences is seeking a Food & Beverage Supervisor for our City Cruises operation in Gananoque.

*Please note, this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The Food & Beverage Supervisor will successfully direct and oversee all activities of the restaurant and ice cream shop to ensure high-quality food and drinks, hospitable and efficient guest service, and profitable operations. The successful candidate will facilitate an amazing experience for their guests, be respectful of decisions made by direct supervisors, and be swift and efficient in the execution of their assigned duties.

Crew Benefits:
  • Competitive Wage
  • Retention Bonus - up to $500.00
  • Complimentary Cruise Tickets & Uniforms
  • Crew Recognition Awards
  • Crew Referral Program - up to $200.00 per referral
  • Crew Events
  • Paid Training

Essential Duties & Responsibilities:
  • Provide amazing hospitality to coworkers and guests as prescribed in our RESPECT Service System.
  • Assist in managing the front-of-the-house restaurant, Barista & Boat Steward staff, training, coaching/discipline, break management, and retention.
  • Provides exceptional hospitality to guests and staff as prescribed in RESPECT Service System
  • Maintains high standards of food and restaurant safety for guests and staff including but not limited to, maintaining a clean workspace and good hand washing practice.
  • Resolves guest issues, conflicts, and complaints in a professional and timely fashion within the scope of authority; refers any unusual situations to the Manager as outlined in department & position assigned checklists.
  • Ensures all opening and closing duties, include stocking, replenishing, wiping, sweeping, and other duties as required to maintain an appealing, hygienic, and safe environment for staff and guests.
  • Provides support and assistance to the front-line positions when applicable to further enhance guest service.
  • Completes administrative tasks including daily reports, paperwork, and invoices by end of day of current shift.
  • Knowledgeable of necessary information from other departments to ensure amazing guest satisfaction (special requests, additional services, special timing, etc.). Example: understanding of multiple vessel embarkment and departing schedule in addition to how it impacts dining periods.
  • Conducts pre-shift meetings and communicates with all land based and customer facing staff within the food & beverage department.
  • Collaborates with direct supervisors to executes programs that improve the level of service and product quality.
  • Leads by example; maintains highest level of professionalism, integrity, and sound work habits including but not limited to; following all department policies & procedures, dedicated work attendance and supporting departmental leadership direction.
  • Helps execute incentive programs and engagement of City Cruises Canada employee programs.
  • Maintains good relationship with other departments (marine, retail, and administration).
  • Attends all scheduled meetings.
  • Operates all restaurant systems (point of sale, inventory/purchasing system, reservations system).
  • Reconciles cash and credit sales with the point-of-sale system.
  • Assists in inventory management and logistics & till float reconciliation.
  • Be prepared to begin work at scheduled time.
  • Maintain uniform and personal grooming in compliance with appearance standards.
  • Completes any other duties as assigned.

Requirements & Qualifications:
  • Minimum of three (3) years restaurant supervision experience
  • Hospitality or Culinary degree preferred
  • Smart Serve Certificate required
  • Food Handler's Certificate required
  • Strong communication skills (oral and written) tailored to different audiences.
  • Must possess a service orientation - actively looking for ways to help others.
  • Will be required to be available for work on all major holidays, weekends and evenings
  • Demonstrated ability to manage multiple priorities/tasks
  • Will work for extended periods without sitting.
  • Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications.
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 30 lbs (14 kgs).
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
  • Full G driver's license with a clean driver's abstract

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.