Associate Director Advice Centre, Home

3 weeks ago


MONTRÃAL, Canada Royal Bank of Canada Full time

Job Summary

Manages all customer service activities and initiatives for a major site or multiple sites. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.

Job Description

What is the opportunity?

As the Associate Director Advice Centre, Home and Auto, you will manage and lead a large team of Team Leaders and Licensed Insurance Advisors who support the Home and Auto needs of our clients.  You will be responsible for significant growth of Home and Auto business. 

What will you do?

  • Accountable for developing and implementing strategies designed to maximize the client experience
  • Responsible for the overall leadership and management of team leaders to ensure development of an effective sales force
  • Consistently practices client focused coaching routines to maximize employee performance and development
  • Leads retention and growth of existing clientsâ business as well as acquisition and anchoring of new clients
  • Ensures a high level of employee capability and engagement through coaching and sales routines; empowers team to reach their optimum proficiency
  • Accountable for successful execution of the sales and service strategy to achieve high level business performance and operational effectiveness
  • Provides ongoing coaching to drive high level team manager engagement and employee capability, through focused sales management routine

What do you need to succeed?

Must-have

  • 5+ years Insurance business acumen
  • Proven sales leadership experience
  • 5+ years of people management and employee engagement experience
  • Strong sales routines with proven ability to drive superior results
  • Experience building a high performance culture
  • Strong motivation and ability to impact & influence
  • Requires fluency in French and English to serve our clients in the community with English speaking needs

Nice-to-have

  • Experience in an Advice Centre environment and strong knowledge of processes and procedures
  • Possession of the Quebec Damage Insurance certificate delivered by lâAutorité des marchés financiers and OTL Other than Life Ontario license
  • Expert knowledge of Home and Auto insurance products
  • Experience with a proactive sales culture is an asset

Whatâs in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to take on progressively greater accountabilities   
  • Access to a variety of job opportunities across business and geographies

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÃAL

City:

MONTRÃAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-05-07

Application Deadline:

2024-05-21

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
âââââââ
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.



  • MONTRÉAL, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Reporting into a Director, you will support the Mid-Market Leveraged Finance (MMLF) team in realization of the Corporate Client Group’s (CCG) objectives through the structuring, delivery and account management of senior leveraged lending relationships principally to Private Equity (PE) owned/backed...


  • MONTRÉAL, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?RBC Dominion Securities is currently seeking an Associate Wealth Advisor to join a well-established advisory team. You will deepen client relationships by offering sound advice and support to clients and to the advisory team. Developing and implementing the team’s wealth management strategy for clients...

  • Associate

    2 days ago


    MONTRÉAL, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?RBC Dominion Securities is currently seeking an Associate to join a well-established advisory team. By joining the team, you will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to...


  • MONTRÉAL, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?RBC Dominion Securities is currently seeking an Investment Associate to join a large portfolio management team specialized in providing wealth management services to a sophisticated clientele. You will provide dedicated support to the portfolio management team on investment and money management...


  • MONTRÉAL, Canada Royal Bank of Canada Full time

    Job SummaryJob Description*** This career opportunity is for candidates expressing interest in working in the Greater Montreal region ***What is the opportunity?You will provide business and financial advice and manage a portfolio of high value small business clients who need your help as they start, manage and grow their enterprises.  You are RBC’s...


  • MONTRÉAL, Canada Royal Bank of Canada Full time

    Job SummaryJob Description*** Candidates must offer mobility in the following business centers: Place Ville Marie, West of Montreal, West Island of Montreal ***What is the opportunity?Your natural flair for providing advice and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship...


  • Montréal, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  Feel empowered to learn and grow while being valued for who you are– here, diversity is a...


  • MONTRÉAL, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionThis four-month Co-op in a Commercial Banking Centre will prepare the intern to provide excellent reactive and proactive service to commercial clients in a range of specialized areas. Comprehensive training will combine observation, self-study and interactive courses, guaranteeing an exceptional internship experience. **Availability...


  • MONTRÉAL, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...


  • MONTRÉAL, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? We are looking for self-motivated, highly driven and entrepreneurial individuals to join our Field Sales team at RBC Insurance. As an accredited Life & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions....


  • MONTRÉAL, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Our Collective Ambition articulates who we are and where we are going. This advisory and support role is critical in helping Quebec on that journey. Under the leadership of the Regional Director, Marketing & Citizenship and in collaboration with the Regional Office team, this position will play a critical...


  • Montréal, Canada Randstad Canada Remote Work Freelance Full time

    ROLE POSITIONING AND OBJECTIVESThe Customer Management Group is responsible for proactively developing and cultivating mutually beneficial relationships in order to enhance TWSC brand and profit performance in organized accounts. As a Key Account Associate you will play a key role in enabling the performance of the company in different AccountsAdvantages- ...


  • Montréal, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  Feel empowered to learn and grow while being valued for who you are– here, diversity is a...

  • Paralegal

    5 days ago


    MONTRÉAL, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?This position will provide support to the Canadian and Caribbean banking litigation team on Quebec matters.  Responsibilities include managing through to completion banking-related litigation inquiries received at RBC Law Group from front-line staff and back-end offices. The person will be responsible for...


  • Montréal, Canada AtkinsRéalis Full time

    Job DescriptionGestionnaire Commercial Principale / Directeur(rice) Commercial Vous cherchez une entreprise qui travaille sur des projets d'ingénierie majeurs partout dans le monde ? Vous souhaitez faire une différence en améliorant la vie quotidienne des communautés a travers le monde ? Vous cherchez a rejoindre une équipe inclusive et...


  • Montréal, Canada Randstad Canada Full time

    Our client, a multinational in the Well-Being industry, is looking for a Senior Analyst, Management Control to complete its team.As Senior Analyst, Management Control, you will be responsible for compiling quarterly forecasts, performing financial analysis, preparing supporting schedules for various external and internal presentations, and assist with...


  • Montréal, Canada AtkinsRéalis Full time

    Job Description Directeur (trice) Hydromécanique- Énergie hydraulique et barrages - Service d'ingénierie Canada *Le rôle peut être combler n'importe où au Canada La pratique Énergie hydraulique et barrages - Service d'ingénierie Canada est a la recherche d'un Directeur (trice) Hydromécanique - Turbine/alternateur pour venir...


  • Montréal, Canada Randstad Canada Remote Work Freelance Full time

    Mandate (role and responsibilities):He will take the news initiative and new projects (Including We’re looking for a Senior Data Governance Specialist to join Intact’s Data Governance Office. You must have a good understanding of data governance principles, such as data quality, data compliance, data accessibility and data governance...

  • Executive Assistant

    1 week ago


    Montréal, Canada Randstad Canada Full time

    Are you looking for a new administrative challenge? Are you interested in a career in a Canadian organisation working in the field of pension schemes?Are you looking to join an organisation that fosters the personal development of individuals, in a team dynamic, and that offers stimulating career opportunities?Our client, a Canadian organisation in the field...


  • Montréal, Canada Randstad Canada Full time

    Embrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown Montreal office for one day.We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...